Nextcloud Desktop client on macOS sync slow, freezes and resumes

ℹ️ Support
,
1

Expected behaviour

Files should be synced continuously

Actual behaviour

Files are being synced, then all activity is stoped for a few minutes and then it restarts again for a bit, the cycle repeats

Steps to reproduce

  1. Select a bunch of folders with many files to sync
  2. Wait for the sync process to start

Client configuration

Client version:

Operating system: macOS Monterrey 12.1

OS language: English

Desktop client macOS osx-21.2.0 version 3.4.1

Server configuration

Nextcloud version: Nextcloud Hub II (23.0.0) - TrueNAS plugin

Storage backend (external storage): TrueNAS

Logs

  1. Client logfile:
    Download logs: logs.zip - Droplr

  2. Web server error log:
    Download logs: nextcloud.log.zip - Droplr

  3. Server logfile: nextcloud log (data/nextcloud.log):
    Download logs: nextcloud.log.zip - Droplr

There’s also a video that shows the behaviour, you can fast forward it to see what’s happening. The terminal window shows the resources and process used in the nextcloud server. There’s also no IO wait, the server is barely used when the video was recorded and it’s running on a NVME drive for the database. The network widget shows the activity in the macOS client, which as you can see aside from nextcloud barely has any activity

2

im having the same issue, hope someone reponds and help us fix this :frowning:

1 Like
3

ok i read another post here in the forums, it said go back to client 3.3.6, i did and all my sync problems r gone, so my advice is roll back ur client to 3.3.6 until they fix the issues with 3.4.1 :frowning:

5

Indeed! it works fine now. Thanks a lot!

6

ur welcome :slight_smile:

7

Where is 3.3.6? I can only find 3.4.2 on their website.

8

I found the answer myself:

https://download.nextcloud.com/desktop/releases/Mac/Installer/

9

to me it feels the OSX sync client is stuttering when syncing .xlsm files, identifying them as symbolic links (which is not true) and syncing them all the same, but very slowly,
Bild 2022-12-07 um 17.22.40