Nextcloud server version: 20.0.4
Client operating system: Windows 10.0.18363
Nextcloud client version: 3.1.2
Issue:
Nextcloud Desktop 3.1.2 receives an authentication failure after about 1-3 hours of being connected.
Is there a setting or something that allows me to work around this issue?
Is this the first time you’ve seen this error? No.
Steps to replicate it:
- Launch Nextcloud Desktop.
- Login via webflow using Firefox.
- Identify connected status is green in the systray.
- Wait.
- Identify that connected status is gray indicating “Disconnected”.
Output of Nextcloud Desktop log:
2021-01-18 19:28:48:298 [ info nextcloud.gui.folder ]: Trying to check "https://domain.tld/sub/remote.php/dav/files/ncusername/" for changes via ETag check. (time since last sync: 365 s)
2021-01-18 19:28:48:299 [ debug nextcloud.gui.folder.manager ] [ OCC::FolderMan::slotRunOneEtagJob ]: Scheduling "https://domain.tld/sub/remote.php/dav/files/ncusername/" to check remote ETag
2021-01-18 19:28:48:300 [ info nextcloud.sync.accessmanager ]: 6 "PROPFIND" "https://domain.tld/sub/remote.php/dav/files/ncusername/" has X-Request-ID "b73bb17d-5e0d-4cdd-90ce-eba77e03f90c"
2021-01-18 19:28:48:300 [ debug nextcloud.sync.cookiejar ] [ OCC::CookieJar::cookiesForUrl ]: QUrl("https://domain.tld/sub/remote.php/dav/files/ncusername/") requests: (QNetworkCookie("oc_sessionPassphrase=RZdMViHgrmnVFFGS66%2FB%2Bs3lubYsitV25Ny1i2zZIckF3yNs7yBc7fug22Z0WvxAKoelQUXYrqc0qTXIKv%2BlAGFtqqwygCeekRlaChnMLbBAk1wxruyfX0W3jddkoKGB; secure; HttpOnly; domain=domain.tld; path=/nc"), QNetworkCookie("nc_sameSiteCookielax=true; secure; HttpOnly; expires=Fri, 31-Dec-2100 23:59:59 GMT; domain=domain.tld; path=/nc"), QNetworkCookie("nc_sameSiteCookiestrict=true; secure; HttpOnly; expires=Fri, 31-Dec-2100 23:59:59 GMT; domain=domain.tld; path=/nc"), QNetworkCookie("ocf7gtbbntob=q9nq8hfji6rp0oaai58tc3fh85; secure; HttpOnly; domain=domain.tld; path=/nc"))
2021-01-18 19:28:48:301 [ info nextcloud.sync.networkjob ]: OCC::RequestEtagJob created for "https://domain.tld/nc" + "/" "OCC::Folder"
2021-01-18 19:28:48:690 [ debug nextcloud.sync.connectionvalidator ] [ OCC::ConnectionValidator::checkAuthentication ]: # Check whether authenticated propfind works.
2021-01-18 19:28:48:691 [ info nextcloud.sync.accessmanager ]: 6 "PROPFIND" "https://domain.tld/sub/remote.php/dav/files/ncusername/" has X-Request-ID "6c85be10-e39d-49ae-9d56-2dc9f1584e90"
2021-01-18 19:28:48:692 [ debug nextcloud.sync.cookiejar ] [ OCC::CookieJar::cookiesForUrl ]: QUrl("https://domain.tld/sub/remote.php/dav/files/ncusername/") requests: (QNetworkCookie("oc_sessionPassphrase=RZdMViHgrmnVFFGS66%2FB%2Bs3lubYsitV25Ny1i2zZIckF3yNs7yBc7fug22Z0WvxAKoelQUXYrqc0qTXIKv%2BlAGFtqqwygCeekRlaChnMLbBAk1wxruyfX0W3jddkoKGB; secure; HttpOnly; domain=domain.tld; path=/nc"), QNetworkCookie("nc_sameSiteCookielax=true; secure; HttpOnly; expires=Fri, 31-Dec-2100 23:59:59 GMT; domain=domain.tld; path=/nc"), QNetworkCookie("nc_sameSiteCookiestrict=true; secure; HttpOnly; expires=Fri, 31-Dec-2100 23:59:59 GMT; domain=domain.tld; path=/nc"), QNetworkCookie("ocf7gtbbntob=q9nq8hfji6rp0oaai58tc3fh85; secure; HttpOnly; domain=domain.tld; path=/nc"))
2021-01-18 19:28:48:692 [ info nextcloud.sync.networkjob ]: OCC::PropfindJob created for "https://domain.tld/nc" + "/" "OCC::ConnectionValidator"
2021-01-18 19:28:49:480 [ debug nextcloud.sync.credentials.webflow ] [ OCC::WebFlowCredentials::slotAuthentication ]: Requires authentication
2021-01-18 19:28:50:627 [ info nextcloud.sync.credentials.webflow ]: request finished
2021-01-18 19:28:50:629 [ warning nextcloud.sync.networkjob ]: QNetworkReply::AuthenticationRequiredError "Host requires authentication" QVariant(int, 401)
2021-01-18 19:28:50:629 [ warning nextcloud.sync.credentials.webflow ]: QNetworkReply::AuthenticationRequiredError
2021-01-18 19:28:50:630 [ warning nextcloud.sync.credentials.webflow ]: "Host requires authentication"
2021-01-18 19:28:50:630 [ info nextcloud.gui.account.manager ]: Saving account "https://domain.tld/nc"
2021-01-18 19:28:50:631 [ info nextcloud.gui.account.manager ]: Saving 0 unknown certs.
2021-01-18 19:28:50:631 [ info nextcloud.gui.account.manager ]: Saving cookies. "C:/Users/USER-NAME/AppData/Local/Nextcloud/cookies0.db"
2021-01-18 19:28:50:632 [ debug nextcloud.sync.cookiejar ] [ OCC::CookieJar::save ]: "C:/Users/USER-NAME/AppData/Local/Nextcloud/cookies0.db"
2021-01-18 19:28:50:638 [ info nextcloud.gui.account.manager ]: Saved account settings, status: QSettings::NoError
2021-01-18 19:28:50:639 [ info nextcloud.gui.account.state ]: AccountState state change: "Connected" -> "Signed out"
2021-01-18 19:28:50:639 [ info nextcloud.gui.socketapi ]: Sending SocketAPI message --> "UNREGISTER_PATH:C:\\Users\\USER-NAME\\Nextcloud" to QLocalSocket(0x1d4a5705a70)
2021-01-18 19:28:50:652 [ info nextcloud.gui.socketapi ]: Sending SocketAPI message --> "UNREGISTER_PATH:C:\\Users\\USER-NAME\\Nextcloud" to QLocalSocket(0x1d4a5705f70)
2021-01-18 19:28:50:703 [ info nextcloud.gui.socketapi ]: Sending SocketAPI message --> "UNREGISTER_PATH:C:\\Users\\USER-NAME\\Nextcloud" to QLocalSocket(0x1d4a5706390)
2021-01-18 19:28:50:753 [ info nextcloud.gui.socketapi ]: Sending SocketAPI message --> "UNREGISTER_PATH:C:\\Users\\USER-NAME\\Nextcloud" to QLocalSocket(0x1d4a57066b0)
2021-01-18 19:28:50:782 [ info nextcloud.gui.socketapi ]: Sending SocketAPI message --> "UNREGISTER_PATH:C:\\Users\\USER-NAME\\Nextcloud" to QLocalSocket(0x1d4a5706590)
2021-01-18 19:28:50:825 [ info nextcloud.gui.folder.manager ]: Account "ncusername@domain.tld" disconnected or paused, terminating or descheduling sync folders
2021-01-18 19:28:50:826 [ info nextcloud.gui.account.state ]: Invalid credentials for "https://domain.tld/nc" checking for remote wipe request
2021-01-18 19:28:50:830 [ info nextcloud.gui.folder.manager ]: Account "ncusername@domain.tld" disconnected or paused, terminating or descheduling sync folders
2021-01-18 19:28:50:831 [ info nextcloud.sync.networkjob.etag ]: Request Etag of QUrl("https://domain.tld/sub/remote.php/dav/files/ncusername/") FINISHED WITH STATUS "AuthenticationRequiredError Host requires authentication"
2021-01-18 19:28:50:831 [ debug nextcloud.sync.networkjob ] [ OCC::AbstractNetworkJob::slotFinished ]: Network job OCC::RequestEtagJob finished for "/"
2021-01-18 19:28:50:835 [ info nextcloud.sync.account ]: appPassword deleted from keychain
2021-01-18 19:28:50:848 [ warning nextcloud.sync.credentials.keychainchunk ]: Unable to delete "Nextcloud_ncusername:https://domain.tld/sub/:0" chunk "0" "Password entry not found"
2021-01-18 19:28:52:628 [ warning nextcloud.gui.remotewipe ]: "There was an error accessing the 'token' endpoint: <br><em>Error transferring https://domain.tld/sub/index.php/core/wipe/check - server replied: Not Found</em>"
2021-01-18 19:29:16:751 [ warning nextcloud.sync.networkjob ]: Network job timeout QUrl("https://domain.tld/sub/remote.php/dav/files/ncusername/")
2021-01-18 19:29:16:752 [ info nextcloud.sync.credentials.webflow ]: request finished
2021-01-18 19:29:16:752 [ warning nextcloud.sync.networkjob ]: QNetworkReply::OperationCanceledError "Connection timed out" QVariant(Invalid)
2021-01-18 19:29:16:752 [ warning nextcloud.sync.credentials.webflow ]: QNetworkReply::OperationCanceledError
2021-01-18 19:29:16:753 [ warning nextcloud.sync.credentials.webflow ]: "Operation canceled"
2021-01-18 19:29:16:753 [ info nextcloud.sync.networkjob.propfind ]: PROPFIND of QUrl("https://domain.tld/sub/remote.php/dav/files/ncusername/") FINISHED WITH STATUS "OperationCanceledError Connection timed out"
2021-01-18 19:29:16:753 [ warning nextcloud.sync.networkjob.propfind ]: *not* successful, http result code is 0 ""
2021-01-18 19:29:16:754 [ warning nextcloud.sync.credentials.webflow ]: QNetworkReply::OperationCanceledError
2021-01-18 19:29:16:754 [ warning nextcloud.sync.credentials.webflow ]: "Operation canceled"
2021-01-18 19:29:16:755 [ warning default ]: QIODevice::read (QNetworkReplyHttpImpl): device not open
2021-01-18 19:29:16:755 [ warning nextcloud.gui.account.state ]: Signed out, ignoring OCC::ConnectionValidator::Timeout "https://domain.tld/nc"
2021-01-18 19:29:16:756 [ debug nextcloud.sync.networkjob ] [ OCC::AbstractNetworkJob::slotFinished ]: Network job OCC::PropfindJob finished for "/"