Nextcloud crashes after Debian 11 Upgrade

ℹ️ Support
#1

Hi everyone,
after the distribution upgrade from Debian 10 to 11 my Nextcloud shows me an internal server error (NC version 21.0.4.1). After looking at the log files I found out that I have different level 3 error messages (we ignore error 0 for now).

  • “Exception”: “RedisException”, “Message”: "ERR AUTH called without a password configured for the standard user. Are you sure that your configuration is correct

  • “Exception”: “OCP \ AppFramework \ QueryException”, “Message”: "TrashManager could not be resolved! Class " trashManager \ “does not exist”

  • “Exception”: “OCP \ AppFramework \ QueryException”, “Message”: “OCA could not be resolved \ Files_Versions \ Versions \ IVersionManager! Class cannot be instantiated”

These are the recurring errors, maybe you still have ideas? I have already changed the password from the Redis server (which you can create yourself at random), but without success.

Kind regards
Sascha

#2

Hi @Zaenky ,

were you able to pinpoint the cause and fix it.

I wanted to update my installation to debian 11 today but I am now hesitating.

Any futher information on this would be welcome.

Thanks.

#3

Well i found a workaround. I comment out the following in my configuration:

// ‘memcache.locking’ => ‘\OC\Memcache\Redis’,
‘memcache.local’ => ‘\OC\Memcache\APCu’,
// ‘memcache.distributed’ => ‘\OC\Memcache\Redis’,

So right now it is working again but without redis. I will look for a solution at a later time so this is just a workaround.

#4

Hi @Zaenky ,

Thanks for the quick reply. I will wait cause I use Redis too and hopefully you are able to get to the root cause.
It’s strange nobody else noticed it.

Thanks again.

#5

Hi,

well i found the solition.
After i update everything (even php!!) it works again.

1 Like
#6

Hi @Zaenky ,

Thank you for the feedback!