Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
30.0.6
- Operating system and version (e.g., Ubuntu 24.04):
Debian 12.9.0
- Web server and version (e.g, Apache 2.4.25):
2.4.62(included in thenextcloud:latestofficial docker image)
- Reverse proxy and version _(e.g. nginx 1.27.2)
1.22.1(included in thenextcloud:latestofficial docker image) AND reverse proxy using NGINX proxy manager (Nginx v1.22.1 too)
- PHP version (e.g, 8.3):
8.2.27(included in thenextcloud:latestofficial docker image)
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
At Installation
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
- Official
nextcloudcontainer
- Official
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
Running nextcloud through NginxProxyManager -> Cloudflare domain (proxied)
Summary of the issue you are facing:
Recently installed Nextcloud and it is complaining, in the Overview section of the Administration settings, that I am “Accessing the server insecurely via HTTP” while the connection has a padlock indicating HTTPS (and the URL bar shows HTTPS), as shown below:
Steps to replicate it (hint: details matter!):
- Install Nextcloud with PostgreSQL DB, Using this compose file (through Portainer):
name: nextcloud
services:
nextcloud:
image: nextcloud:latest
container_name: "nextcloud"
ports:
- "10081:80"
restart: unless-stopped
networks:
- nextcloud
volumes:
- /Containers/Nextcloud/apps:/var/www/html/apps
- /Containers/Nextcloud/config:/var/www/html/config
- /Containers/Nextcloud/data:/var/www/html/data
depends_on:
- ncdb
ncdb:
image: postgres
restart: unless-stopped
container_name: "nextcloud-postges"
networks:
- nextcloud
shm_size: 128mb
environment:
POSTGRES_USER: nextcloud
POSTGRES_PASSWORD: nextcloud
POSTGRES_DB: ncdb
PGDATA: "/var/lib/postgresql/data/pgdata"
volumes:
- "/Containers/Nextcloud/postgresdb:/var/lib/postgresql/data/pgdata"
networks:
nextcloud:
driver: bridge
- Install Nginx Proxy Manager (With portainer using stacks) with this compose file :
services:
app:
image: 'jc21/nginx-proxy-manager:latest'
container_name: "nginx-proxy-manager"
restart: unless-stopped
ports:
- '80:80' # Public HTTP Port
- '443:443' # Public HTTPS Port
- '81:81' # Admin Web Port
extra_hosts:
- "host.docker.internal:host-gateway"
volumes:
- /Containers/nginxproxy/data:/data
- /Containers/nginxproxy/letsencrypt:/etc/letsencrypt
- Configure Nginx Proxy Manager with :
- A Let’sEncrypt certificate for your domain
- A Proxy Host that directs “http://192.168.1.xxx” port
10081(or any port your Nextcloud uses) tonextcloud.domain.org, a domain registered through Cloudflare, and the subdomainnextcloudis a CNAME record pointing todomain.org, proxied through Cloudflare
-
Access Nextcloud with
nextcloud.domain.comand set it up, with the Postgres DB, and options specified in the Compose file (DB works fine) -
Go to
Settings→Administration→Overview -
Look at the errors the setup detects, and notice the complaint, written in red, about accessing through HTTP, while your browser assures you you’re using HTTPS:
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
https://pastebin.com/PFuu9FWj
Web Browser [UNRELATED]
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
No relevant output
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
Nextcloud
Apache: none
Nginx: None
NginxProxyMgr
Nginx: error.log : https://pastebin.com/SZnVpSk6
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information! → domain redacted):
{
"system": {
"htaccess.RewriteBase": "\/",
"memcache.local": "\\OC\\Memcache\\APCu",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"upgrade.disable-web": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"nextcloud.domain.org",
"192.168.1.150:10081"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "pgsql",
"version": "30.0.6.2",
"overwrite.cli.url": "http:\/\/nextcloud.domain.org",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true
}
}
Apps
The output of occ app:list (if possible).
Enabled:
- activity: 3.0.0
- app_api: 4.0.6
- bruteforcesettings: 3.0.0
- circles: 30.0.0
- cloud_federation_api: 1.13.0
- comments: 1.20.1
- contactsinteraction: 1.11.0
- dashboard: 7.10.0
- dav: 1.31.1
- federatedfilesharing: 1.20.0
- federation: 1.20.0
- files: 2.2.0
- files_downloadlimit: 3.0.0
- files_pdfviewer: 3.0.0
- files_reminders: 1.3.0
- files_sharing: 1.22.0
- files_trashbin: 1.20.1
- files_versions: 1.23.0
- firstrunwizard: 3.0.0
- logreader: 3.0.0
- lookup_server_connector: 1.18.0
- nextcloud_announcements: 2.0.0
- notes: 4.11.0
- notifications: 3.0.0
- oauth2: 1.18.1
- openotp_auth: 1.30.5
- password_policy: 2.0.0
- privacy: 2.0.0
- provisioning_api: 1.20.0
- recommendations: 3.0.0
- related_resources: 1.5.0
- serverinfo: 2.0.0
- settings: 1.13.0
- sharebymail: 1.20.0
- support: 2.0.0
- survey_client: 2.0.0
- systemtags: 1.20.0
- text: 4.1.0
- theming: 2.6.0
- twofactor_backupcodes: 1.19.0
- updatenotification: 1.20.0
- user_status: 1.10.0
- viewer: 3.0.0
- weather_status: 1.10.0
- webhook_listeners: 1.1.0-dev
- workflowengine: 2.12.0
Disabled:
- admin_audit: 1.20.0
- encryption: 2.18.0
- files_external: 1.22.0
- photos: 3.0.2 (installed 3.0.2)
- suspicious_login: 8.0.0
- twofactor_nextcloud_notification: 4.0.0
- twofactor_totp: 12.0.0-dev
- user_ldap: 1.21.0
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.