Nextcloud ClamAV Error - Tried to Scan Non-File

Robert_Spierenburg · August 1, 2023, 11:26am

I have just migrated from NCP to Nextcloud AIO and have turned on ClamAV. All seems to be running well except in the logs it constantly shows an error “[files_antivirus] Error: Tried to scan non file” every 20 minutes. The logs don’t list which non-file it is, is there any way to figure that out? It seems that other than that error Nextcloud AIO is running smoothly so I’m not overly concerned about it but it would be nice to know.

Thanks,
Robert

jtr · August 2, 2023, 8:02pm

I think thefiles_antivirus background job runs every 15 minutes.

As for the underlying cause, it may be a missing file where the NC cache is out of sync with the filesystem for some reason. Some possible hints/solutions here:

github.com/nextcloud/files_antivirus

Tried to scan non file

opened 09:20AM - 15 Sep 21 UTC

Bables55

### Steps to reproduce 1. I don't know what triggered it. 2. Output every 20 minutes. 3. ### Expected behaviour No error is output. ### Actual behaviour A set of one error and 99 fatal errors occur every 20 minutes. ### Server configuration  **Operating system**: CentOS 7.8 **Web server:** nginx 1.20.1 **Database:** MariaDB 10.2.44 **PHP version:** PHP 8.0.10 **Nextcloud version:** (see Nextcloud admin page) 22.1.1 **Nextcloud configuration:** ``` { "system": { "instanceid": "***REMOVED SENSITIVE VALUE***", "passwordsalt": "***REMOVED SENSITIVE VALUE***", "secret": "***REMOVED SENSITIVE VALUE***", "trusted_domains": [ ], "datadirectory": "***REMOVED SENSITIVE VALUE***", "version": "22.1.1.2", "dbtype": "mysql", "dbhost": "***REMOVED SENSITIVE VALUE***", "dbname": "***REMOVED SENSITIVE VALUE***", "dbuser": "***REMOVED SENSITIVE VALUE***", "dbpassword": "***REMOVED SENSITIVE VALUE***", "dbtableprefix": "oc_", "installed": true, "default_language": "ja", "default_locale": "ja_JP", "default_phone_region": "JP", "defaultapp": "calendar", "knowledgebaseenabled": false, "allow_user_to_change_display_name": false, "remember_login_cookie_lifetime": 1296000, "session_lifetime": 86400, "session_keepalive": true, "auto_logout": false, "token_auth_enforced": false, "auth.bruteforce.protection.enabled": false, "auth.webauthn.enabled": true, "mail_domain": "***REMOVED SENSITIVE VALUE***", "mail_from_address": "***REMOVED SENSITIVE VALUE***", "mail_smtpdebug": false, "mail_smtpmode": "smtp", "mail_smtphost": "***REMOVED SENSITIVE VALUE***", "mail_smtpport": 465, "mail_smtptimeout": 10, "mail_smtpsecure": "ssl", "mail_smtpauth": true, "mail_smtpauthtype": "LOGIN", "mail_smtpname": "***REMOVED SENSITIVE VALUE***", "mail_smtppassword": "***REMOVED SENSITIVE VALUE***", "mail_template_class": "\\OC\\Mail\\EMailTemplate", "mail_send_plaintext_only": true, "mail_smtpstreamoptions": [], "mail_sendmailmode": "smtp", "allow_local_remote_servers": true, "trashbin_retention_obligation": "auto,93", "versions_retention_obligation": "7,auto", "appcodechecker": true, "updatechecker": true, "updater.server.url": "https:\/\/updates.nextcloud.com\/updater_server\/", "updater.release.channel": "stable", "has_internet_connection": true, "connectivity_check_domains": [ ], "check_for_working_wellknown_setup": true, "check_for_working_htaccess": true, "check_data_directory_permissions": true, "config_is_read_only": false, "log_type": "file", "logfilemode": 416, "loglevel": 2, "syslog_tag": "Nextcloud", "logdateformat": "F d, Y H:i:s", "logtimezone": "Asia\/Tokyo", "log_query": false, "log_rotate_size": 104857600, "log.condition": { "apps": [ "admin_audit" ] }, "customclient_desktop": "https:\/\/nextcloud.com\/install\/#install-clients", "customclient_android": "https:\/\/play.google.com\/store\/apps\/details?id=com.nextcloud.client", "customclient_ios": "https:\/\/itunes.apple.com\/us\/app\/nextcloud\/id1125420102?mt=8", "customclient_ios_appid": "1125420102", "appstoreenabled": true, "apps_paths": [ { "path": "\/MY-NEXTCLOUD-DIR\/apps", "url": "\/apps", "writable": true } ], "enable_previews": true, "preview_max_x": 4096, "preview_max_y": 4096, "preview_max_filesize_image": 10, "enabledPreviewProviders": [ "OC\\Preview\\PNG", "OC\\Preview\\JPEG", "OC\\Preview\\GIF", "OC\\Preview\\HEIC", "OC\\Preview\\BMP", "OC\\Preview\\XBitmap", "OC\\Preview\\MP3", "OC\\Preview\\TXT", "OC\\Preview\\MarkDown", "OC\\Preview\\OpenDocument", "OC\\Preview\\Krita" ], "ldapUserCleanupInterval": 51, "sort_groups_by_name": true, "comments.managerFactory": "\\OC\\Comments\\ManagerFactory", "systemtags.managerFactory": "\\OC\\SystemTag\\ManagerFactory", "maintenance": false, "memcache.distributed": "\\OC\\Memcache\\Redis", "memcache.local": "\\OC\\Memcache\\APCu", "memcache.locking": "\\OC\\Memcache\\Redis", "redis": { "host": "***REMOVED SENSITIVE VALUE***", "port": 0, "timeout": 0, "cache_chunk_gc_ttl": 86400, "password": "***REMOVED SENSITIVE VALUE***" }, "sharing.managerFactory": "\\OC\\Share20\\ProviderFactory", "sharing.maxAutocompleteResults": 0, "sharing.minSearchStringLength": 0, "sharing.enable_share_accept": false, "sharing.force_share_accept": false, "sqlite.journal_mode": "DELETE", "mysql.utf8mb4": true, "supportedDatabases": [ "sqlite", "mysql" ], "theme": "", "minimum.supported.desktop.version": "2.0.0", "quota_include_external_storage": false, "external_storage.auth_availability_delay": 1800, "filesystem_check_changes": 0, "part_file_in_storage": true, "mount_file": "\/MY-NEXTCLOUD-DIR\/data\/mount.json", "filesystem_cache_readonly": false, "forwarded_for_headers": [ "HTTP_X_FORWARDED", "HTTP_FORWARDED_FOR" ], "max_filesize_animated_gifs_public_sharing": 10, "filelocking.enabled": true, "filelocking.ttl": 3600, "filelocking.debug": false, "upgrade.disable-web": false, "debug": false, "gs.enabled": false, "gs.federation": "internal", "simpleSignUpLink.shown": false, "login_form_autocomplete": true, "twofactor_enforced": "false", "twofactor_enforced_groups": [ "admin" ], "csrf.optout": [ "\/^WebDAVFS\/", "\/^Microsoft-WebDAV-MiniRedir\/" ], "app_install_overwrite": [ "files_external_dropbox" ] } } ``` ### Logs #### Nextcloud log (data/owncloud.log) ``` {"reqId":"4TUfccUlm5iUp78A5qqn","level":2,"time":"September 14, 2021 19:34:03","remoteAddr":"","user":"--","app":"OC\\Log\\Rotate","method":"","url":"--","message":"Log file \"/var/www/vhosts/courio-city.net/nc/data/nextcloud.log\" was over 104857600 bytes, moved to \"/var/www/vhosts/courio-city.net/nc/data/nextcloud.log.1\"","userAgent":"--","version":"22.1.1.2"} {"reqId":"F4R17LZ509Ck93cDeBzt","level":3,"time":"September 14, 2021 19:49:04","remoteAddr":"","user":"--","app":"files_antivirus","method":"","url":"--","message":"File with id \"847\" has not been found.","userAgent":"--","version":"22.1.1.2","exception":{"Exception":"OCP\\Files\\StorageNotAvailableException","Message":"File with id \"847\" has not been found.","Code":0,"Trace":[{"file":"/var/www/vhosts/courio-city.net/nc/apps/files_sharing/lib/SharedStorage.php","line":434,"function":"acquireLock","class":"OC\\Files\\Storage\\FailedStorage","type":"->"},{"file":"/var/www/vhosts/courio-city.net/nc/lib/private/Files/Storage/Wrapper/Wrapper.php","line":591,"function":"acquireLock","class":"OCA\\Files_Sharing\\SharedStorage","type":"->"},{"file":"/var/www/vhosts/courio-city.net/nc/lib/private/Files/View.php","line":1964,"function":"acquireLock","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->"},{"file":"/var/www/vhosts/courio-city.net/nc/lib/private/Files/View.php","line":2079,"function":"lockPath","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/vhosts/courio-city.net/nc/lib/private/Files/View.php","line":1151,"function":"lockFile","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/vhosts/courio-city.net/nc/lib/private/Files/View.php","line":1005,"function":"basicOperation","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/vhosts/courio-city.net/nc/lib/private/Files/Node/File.php","line":114,"function":"fopen","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/vhosts/courio-city.net/nc/apps/files_antivirus/lib/Item.php","line":191,"function":"fopen","class":"OC\\Files\\Node\\File","type":"->"},{"file":"/var/www/vhosts/courio-city.net/nc/apps/files_antivirus/lib/Item.php","line":85,"function":"getFileHandle","class":"OCA\\Files_Antivirus\\Item","type":"->"},{"file":"/var/www/vhosts/courio-city.net/nc/apps/files_antivirus/lib/Scanner/ScannerBase.php","line":112,"function":"fread","class":"OCA\\Files_Antivirus\\Item","type":"->"},{"file":"/var/www/vhosts/courio-city.net/nc/apps/files_antivirus/lib/BackgroundJob/BackgroundScanner.php","line":336,"function":"scan","class":"OCA\\Files_Antivirus\\Scanner\\ScannerBase","type":"->"},{"file":"/var/www/vhosts/courio-city.net/nc/apps/files_antivirus/lib/BackgroundJob/BackgroundScanner.php","line":122,"function":"scanOneFile","class":"OCA\\Files_Antivirus\\BackgroundJob\\BackgroundScanner","type":"->"},{"file":"/var/www/vhosts/courio-city.net/nc/lib/private/BackgroundJob/Job.php","line":51,"function":"run","class":"OCA\\Files_Antivirus\\BackgroundJob\\BackgroundScanner","type":"->"},{"file":"/var/www/vhosts/courio-city.net/nc/lib/private/BackgroundJob/TimedJob.php","line":58,"function":"execute","class":"OC\\BackgroundJob\\Job","type":"->"},{"file":"/var/www/vhosts/courio-city.net/nc/cron.php","line":127,"function":"execute","class":"OC\\BackgroundJob\\TimedJob","type":"->"}],"File":"/var/www/vhosts/courio-city.net/nc/lib/private/Files/Storage/FailedStorage.php","Line":197,"Hint":"Storage is temporarily not available","Previous":{"Exception":"OCP\\Files\\NotFoundException","Message":"File with id \"847\" has not been found.","Code":0,"Trace":[{"file":"/var/www/vhosts/courio-city.net/nc/apps/files_sharing/lib/SharedStorage.php","line":132,"function":"getPath","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/vhosts/courio-city.net/nc/apps/files_sharing/lib/SharedStorage.php","line":493,"function":"init","class":"OCA\\Files_Sharing\\SharedStorage","type":"->"},{"file":"/var/www/vhosts/courio-city.net/nc/lib/private/Files/Storage/Wrapper/Jail.php","line":482,"function":"getWrapperStorage","class":"OCA\\Files_Sharing\\SharedStorage","type":"->"},{"file":"/var/www/vhosts/courio-city.net/nc/apps/files_sharing/lib/SharedStorage.php","line":433,"function":"resolvePath","class":"OC\\Files\\Storage\\Wrapper\\Jail","type":"->"},{"file":"/var/www/vhosts/courio-city.net/nc/lib/private/Files/Storage/Wrapper/Wrapper.php","line":591,"function":"acquireLock","class":"OCA\\Files_Sharing\\SharedStorage","type":"->"},{"file":"/var/www/vhosts/courio-city.net/nc/lib/private/Files/View.php","line":1964,"function":"acquireLock","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->"},{"file":"/var/www/vhosts/courio-city.net/nc/lib/private/Files/View.php","line":2079,"function":"lockPath","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/vhosts/courio-city.net/nc/lib/private/Files/View.php","line":1151,"function":"lockFile","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/vhosts/courio-city.net/nc/lib/private/Files/View.php","line":1005,"function":"basicOperation","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/vhosts/courio-city.net/nc/lib/private/Files/Node/File.php","line":114,"function":"fopen","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/vhosts/courio-city.net/nc/apps/files_antivirus/lib/Item.php","line":191,"function":"fopen","class":"OC\\Files\\Node\\File","type":"->"},{"file":"/var/www/vhosts/courio-city.net/nc/apps/files_antivirus/lib/Item.php","line":85,"function":"getFileHandle","class":"OCA\\Files_Antivirus\\Item","type":"->"},{"file":"/var/www/vhosts/courio-city.net/nc/apps/files_antivirus/lib/Scanner/ScannerBase.php","line":112,"function":"fread","class":"OCA\\Files_Antivirus\\Item","type":"->"},{"file":"/var/www/vhosts/courio-city.net/nc/apps/files_antivirus/lib/BackgroundJob/BackgroundScanner.php","line":336,"function":"scan","class":"OCA\\Files_Antivirus\\Scanner\\ScannerBase","type":"->"},{"file":"/var/www/vhosts/courio-city.net/nc/apps/files_antivirus/lib/BackgroundJob/BackgroundScanner.php","line":122,"function":"scanOneFile","class":"OCA\\Files_Antivirus\\BackgroundJob\\BackgroundScanner","type":"->"},{"file":"/var/www/vhosts/courio-city.net/nc/lib/private/BackgroundJob/Job.php","line":51,"function":"run","class":"OCA\\Files_Antivirus\\BackgroundJob\\BackgroundScanner","type":"->"},{"file":"/var/www/vhosts/courio-city.net/nc/lib/private/BackgroundJob/TimedJob.php","line":58,"function":"execute","class":"OC\\BackgroundJob\\Job","type":"->"},{"file":"/var/www/vhosts/courio-city.net/nc/cron.php","line":127,"function":"execute","class":"OC\\BackgroundJob\\TimedJob","type":"->"}],"File":"/var/www/vhosts/courio-city.net/nc/lib/private/Files/View.php","Line":1773},"CustomMessage":"--"}} 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```

Robert_Spierenburg · August 5, 2023, 2:35am

Thanks…I went through each user and emptied their trash and fingers crossed the errors seemed to have ceased.