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Sorry to hear you’re facing problems
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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): 28.0.5.1
Operating system and version (eg, Ubuntu 20.04): Debian GNU/Linux 11 (bullseye)
Apache or nginx version (eg, Apache 2.4.25): Apache/2.4.56 (Debian)
PHP version (eg, 7.4): PHP 8.2.12
The issue you are facing: In my firefox browser i start up a good working instance of nextcloud, but this morning nextcloud ask me to install additional languages.
en_US.UTF-8/fr_FR.UTF-8/es_ES.UTF-8/de_DE.UTF-8/ru_RU.UTF-8/pt_BR.UTF-8/it_IT.UTF-8/ja_JP.UTF-8/zh_CN.UTF-8
Why suddenly, yesterday no problem, today this.
Is this the first time you’ve seen this error? (Y/N):Y
Steps to replicate it:
- Try to log in to nextcloud
The output of your Nextcloud log in Admin > Logging:
Can't log in
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'maintenance' => false,
'default_phone_region' => 'NL',
'default_language' => 'nl',
'force_language' => 'nl',
'default_locale' => 'nl_NL',
'force_locale' => 'nl_NL',
'filelocking.enabled' => true,
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => '/var/run/redis/redis.sock',
'port' => 0,
'timeout' => 0.0,
),
'instanceid' => 'ocp8d5ui0810',
'passwordsalt' => 'JXlJJVs/Tc05xxxxxxxxxxxxxxxxxxxxxxxxMg',
'secret' => 'jurdH6T0t9qxxxxxxxxxxxxxxxxxxxxUQ6wAL8C35+6m',
'trusted_domains' =>
array (
0 => 'xxx.fxxxxxxxxg.xxxx',
),
'datadirectory' => '/var/www/nextcloud/data',
'dbtype' => 'mysql',
'version' => '28.0.5.1',
'overwrite.cli.url' => 'https://xxx.fxxxxxxxxg.xxxx/nextcloud',
'dbname' => 'nextcloud',
'dbhost' => 'localhost:3306',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'oc_nico',
'dbpassword' => ')kxxxxxxxxxxxxxxxxxxxxxxxx[#[H',
'installed' => true,
'mail_smtpmode' => 'smtp',
'mail_smtphost' => 'xxx.fxxxxxxxxg.xxxx',
'mail_sendmailmode' => 'smtp',
'mail_from_address' => 'xxxx',
'mail_domain' => 'xxx.fxxxxxxxxg.xxxx,
'mail_smtpauth' => 1,
'mail_smtpname' => 'xxx.fxxxxxxxxg.xxxx',
'mail_smtppassword' => 'xxxxxxxxxxxxx
'mail_smtpport' => '587',
'memcache.local' => '\\OC\\Memcache\\APCu',
'updater.secret' => '$2yxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx8a3y',
'theme' => '',
'loglevel' => 2,
'maintenance_window_start' => 1,
);
The output of your Apache/nginx/system log in /var/log/____
:
167.94.146.48 - - [01/May/2024:08:46:20 +0200] "GET / HTTP/1.1" 301 524 "-" "-"
167.94.146.48 - - [01/May/2024:08:46:23 +0200] "GET / HTTP/1.1" 301 524 "-" "Mozilla/5.0 (compatible; CensysInspect/1.1; +https://about.censys.io/)"
167.94.146.48 - - [01/May/2024:08:46:23 +0200] "PRI * HTTP/2.0" 400 489 "-" "-"
176.111.174.90 - - [01/May/2024:08:46:57 +0200] "GET / HTTP/1.1" 301 548 "-" "Mozilla/5.0 (Windows NT 6.2) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.16 Safari/537.36"
188.126.89.122 - - [01/May/2024:08:49:01 +0200] "GET / HTTP/1.0" 301 552 "http://www.familieberg.name/" "Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36"
205.210.31.244 - - [01/May/2024:08:53:48 +0200] "GET / HTTP/1.1" 301 521 "-" "Expanse, a Palo Alto Networks company, searches across the global IPv4 space multiple times per day to identify customers' presences on the Internet. If you would like to be excluded from our scans, please send IP addresses/domains to: scaninfo@paloaltonetworks.com"
167.71.140.220 - - [01/May/2024:08:59:47 +0200] "GET / HTTP/1.1" 301 533 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/121.0.0.0 Safari/537.36"
188.126.89.122 - - [01/May/2024:09:07:05 +0200] "GET / HTTP/1.0" 301 551 "http://wwww.familieberg.name/" "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36"
[ 2024-05-01 08:45:21.5529 2643419/7f6b6a608700 age/Ust/UstRouterMain.cpp:421 ]: Signal received. Gracefully shutting down… (send signal 2 more time(s) to force shutdown)
[ 2024-05-01 08:45:21.5529 2643409/7fe65a6c2980 age/Cor/CoreMain.cpp:900 ]: Received command to shutdown gracefully. Waiting until all clients have disconnected…
[ 2024-05-01 08:45:21.5530 2643419/7f6b6a6fa980 age/Ust/UstRouterMain.cpp:491 ]: Received command to shutdown gracefully. Waiting until all clients have disconnected…
[ 2024-05-01 08:45:21.5530 2643419/7f6b6a608700 Ser/Server.h:464 ]: [UstRouter] Shutdown finished
[ 2024-05-01 08:45:21.5531 2643419/7f6b69d86700 Ser/Server.h:816 ]: [UstRouterApiServer] Freed 0 spare client objects
[ 2024-05-01 08:45:21.5531 2643419/7f6b69d86700 Ser/Server.h:464 ]: [UstRouterApiServer] Shutdown finished
[ 2024-05-01 08:45:21.5532 2643409/7fe633fff700 Ser/Server.h:816 ]: [ServerThr.4] Freed 128 spare client objects
[ 2024-05-01 08:45:21.5532 2643409/7fe633fff700 Ser/Server.h:464 ]: [ServerThr.4] Shutdown finished
[ 2024-05-01 08:45:21.5532 2643409/7fe659c61700 Ser/Server.h:816 ]: [ServerThr.1] Freed 128 spare client objects
[ 2024-05-01 08:45:21.5532 2643409/7fe658b5d700 Ser/Server.h:816 ]: [ServerThr.3] Freed 128 spare client objects
[ 2024-05-01 08:45:21.5532 2643409/7fe659c61700 Ser/Server.h:464 ]: [ServerThr.1] Shutdown finished
[ 2024-05-01 08:45:21.5532 2643409/7fe658b5d700 Ser/Server.h:464 ]: [ServerThr.3] Shutdown finished
[ 2024-05-01 08:45:21.5532 2643409/7fe6337fe700 Ser/Server.h:816 ]: [ServerThr.5] Freed 128 spare client objects
[ 2024-05-01 08:45:21.5532 2643409/7fe6337fe700 Ser/Server.h:464 ]: [ServerThr.5] Shutdown finished
[ 2024-05-01 08:45:21.5532 2643409/7fe6593df700 Ser/Server.h:816 ]: [ServerThr.2] Freed 128 spare client objects
[ 2024-05-01 08:45:21.5533 2643409/7fe632ffd700 Ser/Server.h:816 ]: [ServerThr.6] Freed 128 spare client objects
[ 2024-05-01 08:45:21.5533 2643409/7fe6593df700 Ser/Server.h:464 ]: [ServerThr.2] Shutdown finished
[ 2024-05-01 08:45:21.5533 2643409/7fe632ffd700 Ser/Server.h:464 ]: [ServerThr.6] Shutdown finished
[ 2024-05-01 08:45:21.5533 2643409/7fe6327fc700 Ser/Server.h:816 ]: [ApiServer] Freed 0 spare client objects
[ 2024-05-01 08:45:21.5533 2643409/7fe6327fc700 Ser/Server.h:464 ]: [ApiServer] Shutdown finished
[ 2024-05-01 08:45:21.5535 2643419/7f6b6a6fa980 age/Ust/UstRouterMain.cpp:523 ]: Passenger UstRouter shutdown finished
[ 2024-05-01 08:45:21.5788 2643443/7f12f6a1f980 age/Wat/WatchdogMain.cpp:1291 ]: Starting Passenger watchdog…
[ 2024-05-01 08:45:21.5858 2643446/7fc8a2f39980 age/Cor/CoreMain.cpp:982 ]: Starting Passenger core…
[ 2024-05-01 08:45:21.5859 2643446/7fc8a2f39980 age/Cor/CoreMain.cpp:235 ]: Passenger core running in multi-application mode.
[ 2024-05-01 08:45:21.5871 2643446/7fc8a2f39980 age/Cor/CoreMain.cpp:732 ]: Passenger core online, PID 2643446
[ 2024-05-01 08:45:21.5949 2643455/7ff6dd712980 age/Ust/UstRouterMain.cpp:529 ]: Starting Passenger UstRouter…
[ 2024-05-01 08:45:21.5954 2643455/7ff6dd712980 age/Ust/UstRouterMain.cpp:342 ]: Passenger UstRouter online, PID 2643455
[Wed May 01 08:45:21.631006 2024] [:error] [pid 2643441] python_init: Python version mismatch, expected ‘3.9.0+’, found ‘3.9.2’.
[Wed May 01 08:45:21.631136 2024] [:error] [pid 2643441] python_init: Python executable found ‘/’.
[Wed May 01 08:45:21.631141 2024] [:error] [pid 2643441] python_init: Python path being used ‘/’.
[Wed May 01 08:45:21.631155 2024] [:notice] [pid 2643441] mod_python: Creating 8 session mutexes based on 150 max processes and 0 max threads.
[Wed May 01 08:45:21.631159 2024] [:notice] [pid 2643441] mod_python: using mutex_directory /tmp
[ 2024-05-01 08:45:21.6359 2643409/7fe65a6c2980 age/Cor/CoreMain.cpp:967 ]: Passenger core shutdown finished
[Wed May 01 08:45:21.658032 2024] [mpm_prefork:notice] [pid 2643441] AH00163: Apache/2.4.56 (Debian) mod_fcgid/2.3.9 Phusion_Passenger/5.0.30 OpenSSL/1.1.1w mod_python/3.5.0- Python/3.9.2 mod_perl/2.0.11 Perl/v5.32.1 configured – resuming normal operations
[Wed May 01 08:45:21.658054 2024] [core:notice] [pid 2643441] AH00094: Command line: ‘/usr/sbin/apache2’
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
{"reqId":"FyK6Y9mp6ZnS6fiIhyqd","level":3,"time":"2024-05-01T05:05:03+00:00","remoteAddr":"","user":"--","app":"mail","method":"","url":"--","message":"Cron mail sync failed for account 1","userAgent":"--","version":"28.0.5.1","exception":{"Exception":"OCA\\Mail\\Exception\\ServiceException","Message":"IMAP error synchronizing account 1: Error connecting to mail server.","Code":11,"Trace":[{"file":"/var/www/nextcloud/apps/mail/lib/BackgroundJob/SyncJob.php","line":109,"function":"sync","class":"OCA\\Mail\\IMAP\\MailboxSync","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/Job.php","line":81,"function":"run","class":"OCA\\Mail\\BackgroundJob\\SyncJob","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":102,"function":"start","class":"OCP\\BackgroundJob\\Job","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":92,"function":"start","class":"OCP\\BackgroundJob\\TimedJob","type":"->"},{"file":"/var/www/nextcloud/cron.php","line":152,"function":"execute","class":"OCP\\BackgroundJob\\TimedJob","type":"->"}],"File":"/var/www/nextcloud/apps/mail/lib/IMAP/MailboxSync.php","Line":125,"Previous":{"Exception":"Horde_Imap_Client_Exception","Message":"Error connecting to mail server.","Code":11,"Trace":[{"file":"/var/www/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Socket.php","line":375,"function":"_connect","class":"Horde_Imap_Client_Socket","type":"->"},{"file":"/var/www/nextcloud/apps/mail/lib/IMAP/ImapClientRateLimitingDecorator.php","line":73,"function":"_login","class":"Horde_Imap_Client_Socket","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Base.php","line":853,"function":"_login","class":"OCA\\Mail\\IMAP\\ImapClientRateLimitingDecorator","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Base.php","line":1404,"function":"login","class":"Horde_Imap_Client_Base","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/apps/mail/lib/IMAP/FolderMapper.php","line":66,"function":"listMailboxes","class":"Horde_Imap_Client_Base","type":"->"},{"file":"/var/www/nextcloud/apps/mail/lib/IMAP/MailboxSync.php","line":122,"function":"getFolders","class":"OCA\\Mail\\IMAP\\FolderMapper","type":"->"},{"file":"/var/www/nextcloud/apps/mail/lib/BackgroundJob/SyncJob.php","line":109,"function":"sync","class":"OCA\\Mail\\IMAP\\MailboxSync","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/Job.php","line":81,"function":"run","class":"OCA\\Mail\\BackgroundJob\\SyncJob","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":102,"function":"start","class":"OCP\\BackgroundJob\\Job","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":92,"function":"start","class":"OCP\\BackgroundJob\\TimedJob","type":"->"},{"file":"/var/www/nextcloud/cron.php","line":152,"function":"execute","class":"OCP\\BackgroundJob\\TimedJob","type":"->"}],"File":"/var/www/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Socket.php","Line":607},"message":"Cron mail sync failed for account {accountId}","exception":{},"CustomMessage":"Cron mail sync failed for account 1"}}
{"reqId":"t5CQqGZydVa7RS0WbXKA","level":3,"time":"2024-05-01T06:10:03+00:00","remoteAddr":"","user":"--","app":"mail","method":"","url":"--","message":"Cron mail sync failed for account 1","userAgent":"--","version":"28.0.5.1","exception":{"Exception":"OCA\\Mail\\Exception\\ServiceException","Message":"IMAP error synchronizing account 1: Error connecting to mail server.","Code":11,"Trace":[{"file":"/var/www/nextcloud/apps/mail/lib/BackgroundJob/SyncJob.php","line":109,"function":"sync","class":"OCA\\Mail\\IMAP\\MailboxSync","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/Job.php","line":81,"function":"run","class":"OCA\\Mail\\BackgroundJob\\SyncJob","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":102,"function":"start","class":"OCP\\BackgroundJob\\Job","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":92,"function":"start","class":"OCP\\BackgroundJob\\TimedJob","type":"->"},{"file":"/var/www/nextcloud/cron.php","line":152,"function":"execute","class":"OCP\\BackgroundJob\\TimedJob","type":"->"}],"File":"/var/www/nextcloud/apps/mail/lib/IMAP/MailboxSync.php","Line":125,"Previous":{"Exception":"Horde_Imap_Client_Exception","Message":"Error connecting to mail server.","Code":11,"Trace":[{"file":"/var/www/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Socket.php","line":375,"function":"_connect","class":"Horde_Imap_Client_Socket","type":"->"},{"file":"/var/www/nextcloud/apps/mail/lib/IMAP/ImapClientRateLimitingDecorator.php","line":73,"function":"_login","class":"Horde_Imap_Client_Socket","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Base.php","line":853,"function":"_login","class":"OCA\\Mail\\IMAP\\ImapClientRateLimitingDecorator","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Base.php","line":1404,"function":"login","class":"Horde_Imap_Client_Base","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/apps/mail/lib/IMAP/FolderMapper.php","line":66,"function":"listMailboxes","class":"Horde_Imap_Client_Base","type":"->"},{"file":"/var/www/nextcloud/apps/mail/lib/IMAP/MailboxSync.php","line":122,"function":"getFolders","class":"OCA\\Mail\\IMAP\\FolderMapper","type":"->"},{"file":"/var/www/nextcloud/apps/mail/lib/BackgroundJob/SyncJob.php","line":109,"function":"sync","class":"OCA\\Mail\\IMAP\\MailboxSync","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/Job.php","line":81,"function":"run","class":"OCA\\Mail\\BackgroundJob\\SyncJob","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":102,"function":"start","class":"OCP\\BackgroundJob\\Job","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":92,"function":"start","class":"OCP\\BackgroundJob\\TimedJob","type":"->"},{"file":"/var/www/nextcloud/cron.php","line":152,"function":"execute","class":"OCP\\BackgroundJob\\TimedJob","type":"->"}],"File":"/var/www/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Socket.php","Line":607},"message":"Cron mail sync failed for account {accountId}","exception":{},"CustomMessage":"Cron mail sync failed for account 1"}}
{"reqId":"KcwJp7Yz8cfy1C9RnO1T","level":3,"time":"2024-05-01T07:15:02+00:00","remoteAddr":"","user":"--","app":"mail","method":"","url":"--","message":"Cron mail sync failed for account 1","userAgent":"--","version":"28.0.5.1","exception":{"Exception":"OCA\\Mail\\Exception\\ServiceException","Message":"IMAP error synchronizing account 1: Error connecting to mail server.","Code":11,"Trace":[{"file":"/var/www/nextcloud/apps/mail/lib/BackgroundJob/SyncJob.php","line":109,"function":"sync","class":"OCA\\Mail\\IMAP\\MailboxSync","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/Job.php","line":81,"function":"run","class":"OCA\\Mail\\BackgroundJob\\SyncJob","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":102,"function":"start","class":"OCP\\BackgroundJob\\Job","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":92,"function":"start","class":"OCP\\BackgroundJob\\TimedJob","type":"->"},{"file":"/var/www/nextcloud/cron.php","line":152,"function":"execute","class":"OCP\\BackgroundJob\\TimedJob","type":"->"}],"File":"/var/www/nextcloud/apps/mail/lib/IMAP/MailboxSync.php","Line":125,"Previous":{"Exception":"Horde_Imap_Client_Exception","Message":"Error connecting to mail server.","Code":11,"Trace":[{"file":"/var/www/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Socket.php","line":375,"function":"_connect","class":"Horde_Imap_Client_Socket","type":"->"},{"file":"/var/www/nextcloud/apps/mail/lib/IMAP/ImapClientRateLimitingDecorator.php","line":73,"function":"_login","class":"Horde_Imap_Client_Socket","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Base.php","line":853,"function":"_login","class":"OCA\\Mail\\IMAP\\ImapClientRateLimitingDecorator","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Base.php","line":1404,"function":"login","class":"Horde_Imap_Client_Base","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/apps/mail/lib/IMAP/FolderMapper.php","line":66,"function":"listMailboxes","class":"Horde_Imap_Client_Base","type":"->"},{"file":"/var/www/nextcloud/apps/mail/lib/IMAP/MailboxSync.php","line":122,"function":"getFolders","class":"OCA\\Mail\\IMAP\\FolderMapper","type":"->"},{"file":"/var/www/nextcloud/apps/mail/lib/BackgroundJob/SyncJob.php","line":109,"function":"sync","class":"OCA\\Mail\\IMAP\\MailboxSync","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/Job.php","line":81,"function":"run","class":"OCA\\Mail\\BackgroundJob\\SyncJob","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":102,"function":"start","class":"OCP\\BackgroundJob\\Job","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":92,"function":"start","class":"OCP\\BackgroundJob\\TimedJob","type":"->"},{"file":"/var/www/nextcloud/cron.php","line":152,"function":"execute","class":"OCP\\BackgroundJob\\TimedJob","type":"->"}],"File":"/var/www/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Socket.php","Line":607},"message":"Cron mail sync failed for account {accountId}","exception":{},"CustomMessage":"Cron mail sync failed for account 1"}}