Nextcloud App - Your input can't be opened VLC is unable to open the MRL

Nextcloud version : 27.1.0
Operating system and version iOS 4.8.6.4
Apache or nginx version Apache/2.4.57 (Debian) (apache2handler)
PHP version 8.2.10
Database (sqlite or MariaDB or Postgres) Redis and MariaDB
Docker (compose) Yes, default config from Unraid App store
Snap No
Is this the first time you’ve seen this error? yes

The issue you are facing: Trying to play any video through the Nextcloud App on iOS, I recieve an error saying “Your Input can’t be opened…VLC is unable to open the MRL”

  • Steps to replicate it:
  1. Open any video file format in the next cloud app
  2. Error shows up
  • The output of your Nextcloud log in Admin > Logging:
[logreader] Debug: Could not find resource file "/apps/logreader/css/../js/logreader-main.css"

GET /settings/admin/logging
from 172.17.0.1 by daviscoleclark at 2023-09-20T21:47:11+00:00```

* The output of your **config.php** file in `/path/to/nextcloud`**
(use `https://.../settings/admin/support` which auto-removes identifying information!):

Server configuration detail

Operating system: Linux 6.1.38-Unraid #2 SMP PREEMPT_DYNAMIC Mon Jul 10 09:50:25 PDT 2023 x86_64

Webserver: Apache/2.4.57 (Debian) (apache2handler)

Database: mysql 10.11.5

PHP version: 8.2.10

Modules loaded: Core, date, libxml, openssl, pcre, sqlite3, zlib, ctype, curl, dom, fileinfo, filter, ftp, hash, iconv, json, mbstring, SPL, session, PDO, pdo_sqlite, standard, posix, random, Reflection, Phar, SimpleXML, tokenizer, xml, xmlreader, xmlwriter, mysqlnd, apache2handler, apcu, bcmath, exif, gd, gmp, imagick, intl, ldap, memcached, pcntl, pdo_mysql, pdo_pgsql, redis, sodium, sysvsem, zip, Zend OPcache

Nextcloud version: 27.1.0 - 27.1.0.7

Updated from an older Nextcloud/ownCloud or fresh install:

Where did you install Nextcloud from: unknown

Signing status

[]

List of activated apps
Enabled:
 - activity: 2.19.0
 - bruteforcesettings: 2.7.0
 - circles: 27.0.1
 - cloud_federation_api: 1.10.0
 - comments: 1.17.0
 - contacts: 5.4.0
 - contactsinteraction: 1.8.0
 - dashboard: 7.7.0
 - dav: 1.27.0
 - federatedfilesharing: 1.17.0
 - federation: 1.17.0
 - files: 1.22.0
 - files_pdfviewer: 2.8.0
 - files_reminders: 1.0.0
 - files_rightclick: 1.6.0
 - files_sharing: 1.19.0
 - files_trashbin: 1.17.0
 - files_versions: 1.20.0
 - firstrunwizard: 2.16.0
 - logreader: 2.12.0
 - lookup_server_connector: 1.15.0
 - nextcloud_announcements: 1.16.0
 - notes: 4.8.1
 - notifications: 2.15.0
 - oauth2: 1.15.1
 - onlyoffice: 8.2.0
 - password_policy: 1.17.0
 - privacy: 1.11.0
 - provisioning_api: 1.17.0
 - recommendations: 1.6.0
 - related_resources: 1.2.0
 - serverinfo: 1.17.0
 - settings: 1.9.0
 - sharebymail: 1.17.0
 - socialsharing_email: 2.6.0
 - support: 1.10.0
 - survey_client: 1.15.0
 - suspicious_login: 5.0.0
 - systemtags: 1.17.0
 - text: 3.8.0
 - theming: 2.2.0
 - twofactor_backupcodes: 1.16.0
 - twofactor_totp: 9.0.0
 - twofactor_webauthn: 1.2.0
 - updatenotification: 1.17.0
 - user_status: 1.7.0
 - viewer: 2.1.0
 - weather_status: 1.7.0
 - workflowengine: 2.9.0
Disabled:
 - admin_audit
 - encryption
 - files_external
 - pdfdraw
 - photos: 2.2.0
 - user_ldap

Configuration (config/config.php)
{
    "htaccess.RewriteBase": "\/",
    "memcache.local": "\\OC\\Memcache\\APCu",
    "apps_paths": [
        {
            "path": "\/var\/www\/html\/apps",
            "url": "\/apps",
            "writable": false
        },
        {
            "path": "\/var\/www\/html\/custom_apps",
            "url": "\/custom_apps",
            "writable": true
        }
    ],
    "instanceid": "***REMOVED SENSITIVE VALUE***",
    "passwordsalt": "***REMOVED SENSITIVE VALUE***",
    "secret": "***REMOVED SENSITIVE VALUE***",
    "trusted_domains": [
        "192.168.0.14:8666",
        "nextcloud.DOMAINNAME.org"
    ],
    "datadirectory": "***REMOVED SENSITIVE VALUE***",
    "dbtype": "mysql",
    "version": "27.1.0.7",
    "overwrite.cli.url": "http:\/\/192.168.0.14:8666",
    "overwriteprotocol": "https",
    "dbname": "***REMOVED SENSITIVE VALUE***",
    "dbhost": "***REMOVED SENSITIVE VALUE***",
    "dbport": "3306",
    "dbtableprefix": "oc_",
    "mysql.utf8mb4": true,
    "dbuser": "***REMOVED SENSITIVE VALUE***",
    "dbpassword": "***REMOVED SENSITIVE VALUE***",
    "installed": true,
    "default_phone_region": "US",
    "filesystem_check_changes": "1",
    "mail_smtpmode": "smtp",
    "mail_smtpsecure": "tls",
    "mail_sendmailmode": "smtp",
    "mail_from_address": "***REMOVED SENSITIVE VALUE***",
    "mail_domain": "***REMOVED SENSITIVE VALUE***",
    "mail_smtpauthtype": "LOGIN",
    "mail_smtpauth": 1,
    "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
    "mail_smtpport": "587",
    "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
    "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
    "twofactor_enforced": "true",
    "twofactor_enforced_groups": [
        "Users",
        "admin"
    ],
    "twofactor_enforced_excluded_groups": [],
    "app_install_overwrite": [
        "googledocsredirect",
        "documentserver_community",
        "richdocumentscode",
        "pdfdraw"
    ],
    "loglevel": 0,
    "maintenance": false,
    "theme": "",
    "filelocking.enabled": true,
    "memcache.locking": "\\OC\\Memcache\\Redis",
    "redis": {
        "host": "***REMOVED SENSITIVE VALUE***",
        "port": 6379,
        "timeout": 0,
        "password": "***REMOVED SENSITIVE VALUE***"
    }
}

Cron Configuration: Array
(
[backgroundjobs_mode] => ajax
[lastcron] => 1695246556
)

External storages: files_external is disabled

Encryption: no

User-backends:

  • OC\User\Database

Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.0.0 Safari/537.36


* errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors.

N/A

Hi @DC_Interstellar,
You are missing the required support template. Please fill this form out and edit into your post.

This will give us the technical info and logs needed to help you! Thanks.

1 Like

Sure thing! Thank you!