Dear nextcloud community,
I’ve been running nextcloud for a couple of years now. Lately, I’ve been facing sporadically photo/video syncing issues on iOS iPhone 15. I’m running
- nextcloud hydrogen for iOS 6.6.1.8 @ 2025
- nextcloud server 31.0.2
In the last 4 weeks, nextcloud did not detect new photos and videos added to the Camera Roll on a few occasions. It happened sporadically i.e. on some days it works flawlessly and on another day it fails to detect new photos. Once it fails, that’s it. The app wouldn’t detect it again.
Can someone explain to me or point me in the right direction on how to investigate this issue ?
I’ve checked these configurations:
- Auto upload is turned off then on again
- upload folder is correct
- upload new photos/videos only
- wifi only
- In iPhone Settings > Nextcloud:
- Photos access: set to “All Photos”.
- Background App Refresh is enabled.
- Cellular Data is enabled.
- Ample storage 400GB (NVME/zfs) still available. Unlimited usage for the user
- Nextcloud installed using docker, in latest Ubuntu server
-Distributor ID: Ubuntu
-Description: Ubuntu 24.04.2 LTS
-Release: 24.04
Appreciate any and all help.