Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
31.0.8
- Operating system and version (e.g., Ubuntu 24.04):
Ubuntu 24.04
- Web server and version (e.g, Apache 2.4.25):
Apache 2.4.65
- Reverse proxy and version _(e.g. nginx 1.27.2)
Traefik v3.5.0
- PHP version (e.g, 8.3):
8.3.24
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
29.8.25.
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
AIO v11.6.0
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
no
Summary of the issue you are facing:
Whiteboard File Sync Issue
When I open and edit a Whiteboard file, the online indicator flashes green and red, and I’m unable to save my changes to Nextcloud, forcing me to save the file locally. The problem is temporarily fixed when I log out and log back in, but it reappears after some time .
Steps to replicate it (hint: details matter!):
- Open a Whiteboard and start editing.
- After some time online button file flash red, saying that you’re offline
- Close and reopen the Whiteboard, and see that no changes are being saved.
Log entries
212576] Test joined room
2025-08-29T13:15:09.434637953Z [212576] Fetched 2 sockets for room-user-change event
2025-08-29T13:15:09.434884468Z [212576] Returning 2 valid users for room-user-change event
2025-08-29T13:15:09.434908058Z [212576] Room now has 2 users
2025-08-29T13:36:16.921102165Z [212576] User Test disconnecting
2025-08-29T13:36:16.922690918Z [SOCKET] Cleaned up socket: 96v31y4Rh1L2JhiAAAAv: {}
2025-08-29T13:36:16.932716941Z [212576] Fetched 1 sockets for room-user-change event
2025-08-29T13:36:16.932734141Z [212576] Returning 1 valid users for room-user-change event
2025-08-29T13:36:18.299390864Z New socket connection: Qc7F6Xuan03hd6hwAAAx
2025-08-29T13:36:18.299506666Z Sending init-room event to socket Qc7F6Xuan03hd6hwAAAx
2025-08-29T13:36:18.625611091Z [SOCKET] Cleaned up socket: Qc7F6Xuan03hd6hwAAAx: {}
2025-08-29T13:36:20.108014186Z New socket connection: 7xKYgFjxleX-QyRrAAAz
2025-08-29T13:36:20.108043787Z Sending init-room event to socket 7xKYgFjxleX-QyRrAAAz
2025-08-29T13:36:20.425647754Z [SOCKET] Cleaned up socket: 7xKYgFjxleX-QyRrAAAz: {}
2025-08-29T13:36:21.290126404Z New socket connection: -9D9s3K5KrmNv2-uAAA1
2025-08-29T13:36:21.290155915Z Sending init-room event to socket -9D9s3K5KrmNv2-uAAA1
2025-08-29T13:36:21.583142242Z [SOCKET] Cleaned up socket: -9D9s3K5KrmNv2-uAAA1: {}
2025-08-29T13:36:23.243387526Z New socket connection: 9No-riIda3xp7UxTAAA3
2025-08-29T13:36:23.243424927Z Sending init-room event to socket 9No-riIda3xp7UxTAAA3
2025-08-29T13:36:23.566868494Z [SOCKET] Cleaned up socket: 9No-riIda3xp7UxTAAA3: {}
2025-08-29T13:36:24.339306272Z New socket connection: rw1-6CD25Nf7HwHzAAA5
2025-08-29T13:36:24.339389623Z Sending init-room event to socket rw1-6CD25Nf7HwHzAAA5
2025-08-29T13:36:24.657233443Z [SOCKET] Cleaned up socket: rw1-6CD25Nf7HwHzAAA5: {}
2025-08-29T13:36:25.748454831Z New socket connection: 5k7b7yO6KbhOf7UhAAA7
2025-08-29T13:36:25.748486692Z Sending init-room event to socket 5k7b7yO6KbhOf7UhAAA7
2025-08-29T13:36:26.052207801Z [SOCKET] Cleaned up socket: 5k7b7yO6KbhOf7UhAAA7: {}
2025-08-29T13:36:27.756333994Z New socket connection: Ac5eUas39cCF8YLkAAA9
2025-08-29T13:36:27.756389935Z Sending init-room event to socket Ac5eUas39cCF8YLkAAA9
2025-08-29T13:36:28.043569961Z [SOCKET] Cleaned up socket: Ac5eUas39cCF8YLkAAA9: {}
2025-08-29T13:36:29.748611080Z New socket connection: tg80QsMpKYxTDDKFAAA_
2025-08-29T13:36:29.748671821Z Sending init-room event to socket tg80QsMpKYxTDDKFAAA_
2025-08-29T13:36:30.068226476Z [SOCKET] Cleaned up socket: tg80QsMpKYxTDDKFAAA_: {}
2025-08-29T13:36:30.880089795Z New socket connection: ZsK6eXl6C9Ev1tw6AABB
2025-08-29T13:36:30.880141446Z Sending init-room event to socket ZsK6eXl6C9Ev1tw6AABB
2025-08-29T13:36:31.274104685Z [SOCKET] Cleaned up socket: ZsK6eXl6C9Ev1tw6AABB: {}
2025-08-29T13:36:32.269295139Z New socket connection: uHaOxABbgxMXPxFzAABD
2025-08-29T13:36:32.269342090Z Sending init-room event to socket uHaOxABbgxMXPxFzAABD
2025-08-29T13:36:32.566699461Z [SOCKET] Cleaned up socket: uHaOxABbgxMXPxFzAABD: {}
2025-08-29T13:36:34.159650734Z New socket connection: ugzKCoZ4cNiDRGGTAABF
2025-08-29T13:36:34.159721045Z Sending init-room event to socket ugzKCoZ4cNiDRGGTAABF
2025-08-29T13:36:34.640955010Z [SOCKET] Cleaned up socket: ugzKCoZ4cNiDRGGTAABF: {}
2025-08-29T13:36:36.290859596Z New socket connection: 9FP3tcuCRI6JZ7qjAABH
2025-08-29T13:36:36.290884746Z Sending init-room event to socket 9FP3tcuCRI6JZ7qjAABH
2025-08-29T13:36:36.585598567Z [SOCKET] Cleaned up socket: 9FP3tcuCRI6JZ7qjAABH: {}
2025-08-29T13:36:38.334708657Z New socket connection: 6ywQvUmzkNFwb_FBAABJ
2025-08-29T13:36:38.334741797Z Sending init-room event to socket 6ywQvUmzkNFwb_FBAABJ
2025-08-29T13:36:38.682981764Z [SOCKET] Cleaned up socket: 6ywQvUmzkNFwb_FBAABJ: {}
2025-08-29T13:36:39.805795658Z New socket connection: jfIqRWZ9rsywCAGgAABL
2025-08-29T13:36:39.805949930Z Sending init-room event to socket jfIqRWZ9rsywCAGgAABL
2025-08-29T13:36:40.188283134Z [SOCKET] Cleaned up socket: jfIqRWZ9rsywCAGgAABL: {}
2025-08-29T13:36:41.872843000Z New socket connection: 5mmz2atJIl91DtdwAABN
2025-08-29T13:36:41.872865250Z Sending init-room event to socket 5mmz2atJIl91DtdwAABN
2025-08-29T13:36:42.304602853Z [SOCKET] Cleaned up socket: 5mmz2atJIl91DtdwAABN: {}
2025-08-29T13:36:43.099793623Z New socket connection: t42LSnOLjCe2YawlAABP
2025-08-29T13:36:43.099817073Z Sending init-room event to socket t42LSnOLjCe2YawlAABP
2025-08-29T13:36:43.408538210Z [SOCKET] Cleaned up socket: t42LSnOLjCe2YawlAABP: {}
2025-08-29T13:36:44.969220716Z New socket connection: __hHRFioyOvNy571AABR
2025-08-29T13:36:44.969238156Z Sending init-room event to socket __hHRFioyOvNy571AABR
2025-08-29T13:36:45.277509920Z [SOCKET] Cleaned up socket: __hHRFioyOvNy571AABR: {}
2025-08-29T13:36:46.723579054Z New socket connection: HXLvFE_SpA5Iv0__AABT
2025-08-29T13:36:46.723610574Z Sending init-room event to socket HXLvFE_SpA5Iv0__AABT
2025-08-29T13:36:47.065805432Z [SOCKET] Cleaned up socket: HXLvFE_SpA5Iv0__AABT: {}
2025-08-29T13:36:48.445748674Z New socket connection: K41lnastjwoy2O24AABV
2025-08-29T13:36:48.445777495Z Sending init-room event to socket K41lnastjwoy2O24AABV
2025-08-29T13:36:48.751823242Z [SOCKET] Cleaned up socket: K41lnastjwoy2O24AABV: {}
2025-08-29T13:36:49.825757210Z New socket connection: JbKN6HkxbCOQT8uoAABX
2025-08-29T13:36:49.825784490Z Sending init-room event to socket JbKN6HkxbCOQT8uoAABX
2025-08-29T13:36:50.180820321Z [SOCKET] Cleaned up socket: JbKN6HkxbCOQT8uoAABX: {}
2025-08-29T13:36:51.648087228Z New socket connection: CebUA1FAaaPWd11LAABZ
2025-08-29T13:36:51.648109908Z Sending init-room event to socket CebUA1FAaaPWd11LAABZ
2025-08-29T13:36:51.971677967Z [SOCKET] Cleaned up socket: CebUA1FAaaPWd11LAABZ: {}
2025-08-29T13:36:53.059105551Z New socket connection: 35pUnISh1HATyg77AABb
2025-08-29T13:36:53.059134991Z Sending init-room event to socket 35pUnISh1HATyg77AABb
2025-08-29T13:36:53.406677161Z [SOCKET] Cleaned up socket: 35pUnISh1HATyg77AABb: {}
2025-08-29T13:36:54.533264186Z New socket connection: dQuaEElDo0A4nnFOAABd
2025-08-29T13:36:54.533294106Z Sending init-room event to socket dQuaEElDo0A4nnFOAABd
2025-08-29T13:36:54.851011814Z [SOCKET] Cleaned up socket: dQuaEElDo0A4nnFOAABd: {}
2025-08-29T13:36:56.314491409Z New socket connection: Ih2F2RGHtTGDALlKAABf
2025-08-29T13:36:56.314522570Z Sending init-room event to socket Ih2F2RGHtTGDALlKAABf
2025-08-29T13:36:56.629057527Z [SOCKET] Cleaned up socket: Ih2F2RGHtTGDALlKAABf: {}
2025-08-29T13:36:57.584871408Z New socket connection: H8ynjYq_5QOSDJ4hAABh
2025-08-29T13:36:57.584904348Z Sending init-room event to socket H8ynjYq_5QOSDJ4hAABh
2025-08-29T13:36:57.962442513Z [SOCKET] Cleaned up socket: H8ynjYq_5QOSDJ4hAABh: {}
2025-08-29T13:36:59.414563481Z New socket connection: qSYeeGG4tFeujglVAABj
2025-08-29T13:36:59.414593842Z Sending init-room event to socket qSYeeGG4tFeujglVAABj
2025-08-29T13:36:59.706055238Z [SOCKET] Cleaned up socket: qSYeeGG4tFeujglVAABj: {}
2025-08-29T13:37:01.396897120Z New socket connection: uk9dccfb0A4zcRUaAABl
2025-08-29T13:37:01.396925721Z Sending init-room event to socket uk9dccfb0A4zcRUaAABl
2025-08-29T13:37:01.708423242Z [SOCKET] Cleaned up socket: uk9dccfb0A4zcRUaAABl: {}
2025-08-29T13:37:03.169972410Z New socket connection: MjlqLlJuEQkdoLzLAABn
2025-08-29T13:37:03.169993920Z Sending init-room event to socket MjlqLlJuEQkdoLzLAABn
2025-08-29T13:37:03.483924801Z [SOCKET] Cleaned up socket: MjlqLlJuEQkdoLzLAABn: {}
2025-08-29T13:37:04.871877740Z New socket connection: 7uoSIyPA-tSnhLzJAABp
2025-08-29T13:37:04.871907770Z Sending init-room event to socket 7uoSIyPA-tSnhLzJAABp
2025-08-29T13:37:05.223287851Z [SOCKET] Cleaned up socket: 7uoSIyPA-tSnhLzJAABp: {}
2025-08-29T13:37:06.001887862Z New socket connection: QSF1BDoSy_PhK1sNAABr
2025-08-29T13:37:06.001915313Z Sending init-room event to socket QSF1BDoSy_PhK1sNAABr
2025-08-29T13:37:06.314169674Z [SOCKET] Cleaned up socket: QSF1BDoSy_PhK1sNAABr: {}
2025-08-29T13:37:07.109634957Z New socket connection: 5H0boOlIpCyKo-mBAABt
2025-08-29T13:37:07.109663088Z Sending init-room event to socket 5H0boOlIpCyKo-mBAABt
2025-08-29T13:37:07.421906061Z [SOCKET] Cleaned up socket: 5H0boOlIpCyKo-mBAABt: {}
2025-08-29T13:37:08.484698438Z New socket connection: oq6ovVrOuMYnA7YqAABv
2025-08-29T13:37:08.484720769Z Sending init-room event to socket oq6ovVrOuMYnA7YqAABv
2025-08-29T13:37:08.795146038Z [SOCKET] Cleaned up socket: oq6ovVrOuMYnA7YqAABv: {}
2025-08-29T13:37:09.651141569Z New socket connection: 30N903ZHfVLlj4LcAABx
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
{"reqId":"vccwygmAwVy4NWPYJNR0","level":3,"time":"2025-08-29T14:22:04+00:00","remoteAddr":"78.0.255.27","user":"Kemilab","app":"whiteboard","method":"PUT","url":"/apps/whiteboard/library","message":"Exception handled: OCP\\Files\\NotFoundException","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Safari/537.36","version":"31.0.8.1","data":{"app":"whiteboard","file":"/var/www/html/lib/private/Files/Node/Root.php","line":"182","status_code":"404"},"id":"68b1bf1bb2b7e"}
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
DBG github.com/traefik/traefik/v3/pkg/server/service/loadbalancer/wrr/wrr.go:175 > Service selected by WRR: http://nextcloud-aio-apache:11000
2025-08-29T16:52:33+02:00 DBG github.com/traefik/traefik/v3/pkg/server/service/loadbalancer/wrr/wrr.go:175 > Service selected by WRR: http://nextcloud-aio-apache:11000
2025-08-29T16:52:35+02:00 DBG github.com/traefik/traefik/v3/pkg/server/service/loadbalancer/wrr/wrr.go:175 > Service selected by WRR: http://nextcloud-aio-apache:11000
2025-08-29T16:52:36+02:00 DBG github.com/traefik/traefik/v3/pkg/server/service/loadbalancer/wrr/wrr.go:175 > Service selected by WRR: http://nextcloud-aio-apache:11000
2025-08-29T16:52:36+02:00 DBG github.com/traefik/traefik/v3/pkg/server/service/loadbalancer/wrr/wrr.go:175 > Service selected by WRR: http://nextcloud-aio-apache:11000
2025-08-29T16:52:39+02:00 DBG github.com/traefik/traefik/v3/pkg/server/service/loadbalancer/wrr/wrr.go:175 > Service selected by WRR: http://nextcloud-aio-apache:11000
2025-08-29T16:52:42+02:00 DBG github.com/traefik/traefik/v3/pkg/server/service/loadbalancer/wrr/wrr.go:175 > Service selected by WRR: http://nextcloud-aio-apache:11000
2025-08-29T16:52:45+02:00 DBG github.com/traefik/traefik/v3/pkg/server/service/loadbalancer/wrr/wrr.go:175 > Service selected by WRR: http://nextcloud-aio-apache:11000
2025-08-29T16:52:46+02:00 DBG github.com/traefik/traefik/v3/pkg/server/service/loadbalancer/wrr/wrr.go:175 > Service selected by WRR: http://nextcloud-aio-apache:11000
2025-08-29T16:52:48+02:00 DBG github.com/traefik/traefik/v3/pkg/server/service/loadbalancer/wrr/wrr.go:175 > Service selected by WRR: http://nextcloud-aio-apache:11000
2025-08-29T16:52:51+02:00 DBG github.com/traefik/traefik/v3/pkg/server/service/loadbalancer/wrr/wrr.go:175 > Service selected by WRR: http://nextcloud-aio-apache:11000
2025-08-29T16:52:54+02:00 DBG github.com/traefik/traefik/v3/pkg/server/service/loadbalancer/wrr/wrr.go:175 > Service selected by WRR: http://nextcloud-aio-apache:11000
2025-08-29T16:52:57+02:00 DBG github.com/traefik/traefik/v3/pkg/server/service/loadbalancer/wrr/wrr.go:175 > Service selected by WRR: http://nextcloud-aio-apache:11000
2025-08-29T16:52:57+02:00 DBG github.com/traefik/traefik/v3/pkg/server/service/loadbalancer/wrr/wrr.go:175 > Service selected by WRR: http://nextcloud-aio-apache:11000
2025-08-29T16:53:00+02:00 DBG github.com/traefik/traefik/v3/pkg/server/service/loadbalancer/wrr/wrr.go:175 > Service selected by WRR: http://nextcloud-aio-apache:11000
2025-08-29T16:53:03+02:00 DBG github.com/traefik/traefik/v3/pkg/server/service/loadbalancer/wrr/wrr.go:175 > Service selected by WRR: http://nextcloud-aio-apache:11000
2025-08-29T16:53:06+02:00 DBG github.com/traefik/traefik/v3/pkg/server/service/loadbalancer/wrr/wrr.go:175 > Service selected by WRR: http://nextcloud-aio-apache:11000
2025-08-29T16:53:08+02:00 DBG github.com/traefik/traefik/v3/pkg/server/service/loadbalancer/wrr/wrr.go:175 > Service selected by WRR: http://nextcloud-aio-apache:11000
2025-08-29T16:53:09+02:00 DBG github.com/traefik/traefik/v3/pkg/server/service/loadbalancer/wrr/wrr.go:175 > Service selected by WRR: http://nextcloud-aio-apache:11000
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
"system": {
"one-click-instance": true,
"one-click-instance.user-limit": 100,
"memcache.local": "\\OC\\Memcache\\APCu",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"check_data_directory_permissions": false,
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"password": "***REMOVED SENSITIVE VALUE***",
"port": 6379
},
"overwritehost": "cloud.dark-forge.com",
"overwriteprotocol": "https",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"localhost",
"cloud.dark-forge.com"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "pgsql",
"version": "31.0.8.1",
"overwrite.cli.url": "https:\/\/cloud.dark-forge.com\/",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"maintenance": false,
"updatedirectory": "\/nc-updater",
"loglevel": "3",
"app_install_overwrite": [
"nextcloud-aio"
],
"log_type": "file",
"logfile": "\/var\/www\/html\/data\/nextcloud.log",
"log_rotate_size": 10485760,
"log.condition": {
"apps": [
"admin_audit"
]
},
"preview_max_x": 2048,
"preview_max_y": 2048,
"jpeg_quality": 60,
"enabledPreviewProviders": {
"1": "OC\\Preview\\Image",
"2": "OC\\Preview\\MarkDown",
"3": "OC\\Preview\\MP3",
"4": "OC\\Preview\\TXT",
"5": "OC\\Preview\\OpenDocument",
"6": "OC\\Preview\\Movie",
"7": "OC\\Preview\\Krita",
"0": "OC\\Preview\\Imaginary",
"23": "OC\\Preview\\ImaginaryPDF"
},
"enable_previews": true,
"upgrade.disable-web": true,
"mail_smtpmode": "smtp",
"trashbin_retention_obligation": "auto, 30",
"versions_retention_obligation": "auto, 30",
"activity_expire_days": 30,
"simpleSignUpLink.shown": false,
"share_folder": "\/Shared",
"one-click-instance.link": "https:\/\/nextcloud.com\/all-in-one\/",
"upgrade.cli-upgrade-link": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/2726",
"maintenance_window_start": 100,
"allow_local_remote_servers": true,
"davstorage.request_timeout": 7200,
"documentation_url.server_logs": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/5425",
"htaccess.RewriteBase": "\/",
"dbpersistent": false,
"auth.bruteforce.protection.enabled": true,
"ratelimit.protection.enabled": true,
"files_external_allow_create_new_local": false,
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"preview_imaginary_url": "***REMOVED SENSITIVE VALUE***",
"preview_imaginary_key": "***REMOVED SENSITIVE VALUE***",
"mail_sendmailmode": "smtp",
"defaultapp": "files,dashboard",
"default_phone_region": "HR",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "465",
"mail_smtpauth": true,
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"updatechecker": false,
"DOMAIN": "cloud.dark-forge.com"
}
}
Apps
Enabled:
- activity: 4.0.0
- admin_audit: 1.21.0
- bruteforcesettings: 4.0.0
- calendar: 5.3.9
- camerarawpreviews: 0.8.7
- circles: 31.0.0
- cloud_federation_api: 1.14.0
- collectives: 3.1.1
- comments: 1.21.0
- contacts: 7.2.5
- contactsinteraction: 1.12.0
- dashboard: 7.11.0
- dav: 1.33.0
- deck: 1.15.2
- drawio: 3.1.0
- federatedfilesharing: 1.21.0
- federation: 1.21.0
- files: 2.3.1
- files_3dmodelviewer: 0.0.15
- files_antivirus: 6.0.4
- files_archive: 1.2.7
- files_downloadlimit: 4.0.0
- files_fulltextsearch: 31.0.0
- files_pdfviewer: 4.0.0
- files_reminders: 1.4.0
- files_sharing: 1.23.1
- files_trashbin: 1.21.0
- files_versions: 1.24.0
- files_zip: 2.1.0
- fulltextsearch: 31.0.0
- fulltextsearch_elasticsearch: 31.0.0
- groupfolders: 19.1.3
- logreader: 4.0.0
- lookup_server_connector: 1.19.0
- mail: 5.3.1
- nextcloud-aio: 0.8.0
- nextcloud_announcements: 3.0.0
- notifications: 4.0.0
- notify_push: 1.2.0
- oauth2: 1.19.1
- photos: 4.0.0
- privacy: 3.0.0
- profile: 1.0.0
- provisioning_api: 1.21.0
- related_resources: 2.0.0
- richdocuments: 8.7.4
- serverinfo: 3.0.0
- settings: 1.14.0
- sharebymail: 1.21.0
- support: 3.0.0
- systemtags: 1.21.1
- tasks: 0.16.1
- text: 5.0.0
- theming: 2.6.1
- twofactor_backupcodes: 1.20.0
- twofactor_nextcloud_notification: 5.0.0
- twofactor_totp: 13.0.0-dev.0
- updatenotification: 1.21.0
- user_status: 1.11.0
- viewer: 4.0.0
- weather_status: 1.11.0
- webhook_listeners: 1.2.0
- whiteboard: 1.1.3
- workflowengine: 2.13.0
Disabled: - analytics: 5.8.0 (installed 5.8.0)
- app_api: 5.0.2 (installed 5.0.2)
- encryption: 2.19.0
- extract: 1.3.6 (installed 1.3.6)
- files_external: 1.23.0
- firstrunwizard: 4.0.0 (installed 4.0.0)
- password_policy: 3.0.0 (installed 3.0.0)
- recommendations: 4.0.0 (installed 4.0.0)
- survey_client: 3.0.0 (installed 3.0.0)
- suspicious_login: 9.0.1
- user_ldap: 1.22.0
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.
