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Getting help
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Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
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The Basics
| Operating System: | Linux 6.12.47+rpt-rpi-2712 aarch64 |
|---|---|
| CPU: | Raspberry Pi 5 Model B Rev 1.1 (4 threads) |
| Memory: | 7.87 GB |
-
Nextcloud Server version (e.g., 29.x.x):
- Nextcloud Hub 25 Autumn (32.0.6)
-
Operating system and version (e.g., Ubuntu 24.04):
- Linux 6.12.47+rpt-rpi-2712 aarch64
-
Web server and version (e.g, Apache 2.4.25):
as provided by aio:Server version: Apache/2.4.66 (Unix)
-
Reverse proxy and version _(e.g. nginx 1.27.2)
Synology
-
PHP version (e.g, 8.3):
8.3.30 -
Is this the first time you’ve seen this error? (Yes / No):
Yes
-
When did this problem seem to first start?
When trying to implement RAG
-
Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
AIO
-
Are you using CloudfIare, mod_security, or similar? (Yes / No)
No -
Summary of the issue you are facing:
Extension of Nextcloud-AIO on a RaspberryPi 5 with ‘Context Chat Backend’
Following the Description in /settings/apps/installed/context_chat_backend
I plan to connect my Nextcloud-AIO on a RaspberryPi 5 to a local AI runnng on a Windows-PC (Ollama/CUDA).
The main feature I wanted to get was the Retrieval-Augmented Generation (RAG) for my Nextcloud documents.
Calling the AI prompt from Nextcloud Assistant worked (!) .
AppAPI is running but the installation of the ‘Context Chat Backend’ failed and failed.
( ‘Gesundheitsprüfung’ ) does never come to an end - or if it comes to an end the button (“Herunterladen und Aktivieren”) is active again.
The docker_aio - AIO Docker Socket Proxy is configured.
I tried multiple variants beside the attempts in the GUI.
In AppAPI I also had tried to ‘Add registry override mapping’ . This is set back to Daemon: AIO Docker Socket Proxy (docker_aio)
$ docker ps
CONTAINER ID IMAGE COMMAND CREATED STATUS
f8286b95e7b9 Package context_chat_backend · GitHub “supervisord -c /etc…” 23 hours ago Restarting (255) 27 seconds ago
docker logs write many messages: exec /usr/bin/supervisord: exec format error
Is a scenario with a Nextcloud-AIO and a context_chat_backend and context_chat on the ARM -RaspberryPi and a remote AI provider in the same network a valid attempt?
Or must the backend run on the Windows-PC (x64/ Ollama/CUDA)?
Is a context_chat_backend for ARM available at all?
I also checked GitHub - nextcloud/context_chat_backend but I did not see an answer :-(.
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
exec /usr/bin/supervisord: exec format error
exec /usr/bin/supervisord: exec format error
exec /usr/bin/supervisord: exec format error
exec /usr/bin/supervisord: exec format error
exec /usr/bin/supervisord: exec format error
exec /usr/bin/supervisord: exec format error
exec /usr/bin/supervisord: exec format error
exec /usr/bin/supervisord: exec format error
exec /usr/bin/supervisord: exec format error
exec /usr/bin/supervisord: exec format error
exec /usr/bin/supervisord: exec format error
| Debug | serverDI | The requested alias “OCP\IServerContainer” is deprecated. Please request “Psr\Container\ContainerInterface” directly. This alias will be removed in a future Nextcloud version. | Feb 27, 2026, 10:52:23 AM | |
|---|---|---|---|---|
| Debug | twofactor_totp | The requested alias “OCP\AppFramework\IAppContainer” is deprecated. Please request “Psr\Container\ContainerInterface” directly. This alias will be removed in a future Nextcloud version. |
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
sudo docker exec --user www-data -it nextcloud-aio-nextcloud php occ config:list system
{
"system": {
"one-click-instance": true,
"one-click-instance.user-limit": 100,
"memcache.local": "\\OC\\Memcache\\APCu",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"check_data_directory_permissions": false,
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"password": "***REMOVED SENSITIVE VALUE***",
"port": 6379
},
"overwritehost": "******.de",
"overwriteprotocol": "https",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"localhost",
"****************.de"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "pgsql",
"version": "32.0.6.1",
"overwrite.cli.url": "https:\/\/****************.de\/",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"maintenance": false,
"loglevel": 0,
"log_type": "file",
"logfile": "\/var\/www\/html\/data\/nextcloud.log",
"log_rotate_size": "10485760",
"log.condition": {
"apps": [
"admin_audit"
]
},
"preview_max_x": "2048",
"preview_max_y": "2048",
"jpeg_quality": "60",
"enabledPreviewProviders": {
"1": "OC\\Preview\\Image",
"2": "OC\\Preview\\MarkDown",
"3": "OC\\Preview\\MP3",
"4": "OC\\Preview\\TXT",
"5": "OC\\Preview\\OpenDocument",
"6": "OC\\Preview\\Movie",
"7": "OC\\Preview\\Krita",
"0": "OC\\Preview\\Imaginary",
"23": "OC\\Preview\\ImaginaryPDF"
},
"enable_previews": true,
"upgrade.disable-web": true,
"mail_smtpmode": "smtp",
"trashbin_retention_obligation": "auto, 30",
"versions_retention_obligation": "auto, 30",
"activity_expire_days": "30",
"simpleSignUpLink.shown": false,
"share_folder": "\/Shared",
"one-click-instance.link": "https:\/\/nextcloud.com\/all-in-one\/",
"upgrade.cli-upgrade-link": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/2726",
"updatedirectory": "\/nc-updater",
"htaccess.RewriteBase": "\/",
"files_external_allow_create_new_local": false,
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"allow_local_remote_servers": true,
"preview_imaginary_url": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_smtpsecure": "ssl",
"mail_sendmailmode": "smtp",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "465",
"mail_smtpauth": 1,
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"davstorage.request_timeout": 3600,
"dbpersistent": false,
"default_phone_region": "DE",
"appsallowlist": false,
"maintenance_window_start": 100,
"preview_imaginary_key": "***REMOVED SENSITIVE VALUE***",
"auth.bruteforce.protection.enabled": true,
"ratelimit.protection.enabled": true,
"documentation_url.server_logs": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/5425",
"updatechecker": false,
"data-fingerprint": "95*****c0cbd2856",
"app_install_overwrite": [],
"DOMAIN": "****.de",
"AIO_VERSION": "v12.7.0"
}
}
Apps
The output of sudo docker exec --user www-data -it nextcloud-aio-nextcloud php occ app:list
Enabled:
- activity: 5.0.0
- admin_audit: 1.22.0
- app_api: 32.0.0
- astrolabe: 0.10.1
- bookmarks: 16.1.3
- bruteforcesettings: 5.0.0
- calendar: 6.2.0
- circles: 32.0.0
- cloud_federation_api: 1.16.0
- comments: 1.22.0
- contacts: 8.3.3
- contactsinteraction: 1.13.1
- dashboard: 7.12.0
- dav: 1.34.2
- deck: 1.16.3
- federatedfilesharing: 1.22.0
- federation: 1.22.0
- files: 2.4.0
- files_downloadlimit: 5.0.0-dev.0
- files_fulltextsearch: 32.0.2
- files_pdfviewer: 5.0.0
- files_reminders: 1.5.0
- files_sharing: 1.24.1
- files_trashbin: 1.22.0
- files_versions: 1.25.0
- firstrunwizard: 5.0.0
- fulltextsearch: 32.0.0
- fulltextsearch_elasticsearch: 32.0.2
- integration_openai: 3.10.1
- logreader: 5.0.0
- lookup_server_connector: 1.20.0
- nextcloud-aio: 0.8.0
- nextcloud_announcements: 4.0.0
- notes: 4.13.0
- notifications: 5.0.0
- notify_push: 1.3.0
- oauth2: 1.20.0
- password_policy: 4.0.0
- photos: 5.0.0
- privacy: 4.0.0
- profile: 1.1.0
- provisioning_api: 1.22.0
- recommendations: 5.0.0
- related_resources: 3.0.0
- serverinfo: 4.0.0
- settings: 1.15.1
- sharebymail: 1.22.0
- support: 4.0.0
- survey_client: 4.0.0
- systemtags: 1.22.0
- tasks: 0.17.1
- text: 6.0.1
- theming: 2.7.0
- twofactor_backupcodes: 1.21.0
- twofactor_totp: 14.0.0
- updatenotification: 1.22.0
- user_status: 1.12.0
- viewer: 5.0.0
- weather_status: 1.12.0
- webhook_listeners: 1.3.0
- whiteboard: 1.5.6
- workflowengine: 2.14.0
Disabled: - backup: 1.4.0 (installed 1.4.0)
- encryption: 2.20.0
- files_external: 1.24.1
- files_rightclick: 0.15.1 (installed 1.6.0)
- maps: 1.6.0 (installed 1.6.0)
- richdocumentscode: 25.4.901 (installed 25.4.504)
- suspicious_login: 10.0.0
- twofactor_nextcloud_notification: 6.0.0
- user_ldap: 1.23.0 (if possible).
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.