Nextcloud AIO not available after update

[phylanx]

Hi all,

The Basics

• Nextcloud Server version:

• 31.0.2.1

• Operating system and version:
  • Debian 12
• Web server and version:
  • not sure, it should be latest
• Reverse proxy and version:
  • none
• PHP version:
  • 8.3
• Is this the first time you’ve seen this error?:
  • Yes
• When did this problem seem to first start?
  • two days ago (07 April 2025)
• Installation method:
  • AIO
• Are you using CloudfIare, mod_security, or similar?
  • No

Summary of the issue you are facing:

I am facing problems since the last update of my AIO setup. As far as I can see, everything is setup correctly but when I try to connect to the server via browser or app, it is not available. Before updating my containers, everything was running fine.

Steps to replicate it (hint: details matter!):

1. Stop Containers
2. create Borg backup
3. update mastercontainer to latest (31.0.2.1)
4. update all other containers to latest (?)
5. try to solve the issue and probably make Things worse

Log entries

Nextcloud

{"reqId":"qWfYZtJ18fb1D4QMN4VM","level":2,"time":"2025-04-07T17:56:52+00:00","remoteAddr":"","user":false,"app":"cron","method":"","url":"--","message":"failed to create instance of background job: OCA\\Richdocuments\\Backgroundjobs\\ObtainCapabilities","userAgent":"--","version":"31.0.2.1","exception":{"Exception":"OC\\AppFramework\\Utility\\QueryNotFoundException","Message":"Could not resolve OCA\\Richdocuments\\Backgroundjobs\\ObtainCapabilities! Class \"OCA\\Richdocuments\\Backgroundjobs\\ObtainCapabilities\" does not exist","Code":0,"Trace":[{"file":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","line":124,"function":"resolve","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["OCA\\Richdocuments\\Backgroundjobs\\ObtainCapabilities"]},{"file":"/var/www/html/lib/private/ServerContainer.php","line":155,"function":"query","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["OCA\\Richdocuments\\Backgroundjobs\\ObtainCapabilities",true]},{"file":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","line":42,"function":"query","class":"OC\\ServerContainer","type":"->","args":["OCA\\Richdocuments\\Backgroundjobs\\ObtainCapabilities"]},{"file":"/var/www/html/lib/public/Server.php","line":39,"function":"get","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["OCA\\Richdocuments\\Backgroundjobs\\ObtainCapabilities"]},{"file":"/var/www/html/lib/private/BackgroundJob/JobList.php","line":288,"function":"get","class":"OCP\\Server","type":"::","args":["OCA\\Richdocuments\\Backgroundjobs\\ObtainCapabilities"]},{"file":"/var/www/html/lib/private/BackgroundJob/JobList.php","line":197,"function":"buildJob","class":"OC\\BackgroundJob\\JobList","type":"->","args":[{"id":121,"class":"OCA\\Richdocuments\\Backgroundjobs\\ObtainCapabilities","argument":"null","last_run":1744047736,"last_checked":1744048336,"0":"And 4 more entries, set log level to debug to see all entries"}]},{"file":"/var/www/html/cron.php","line":152,"function":"getNext","class":"OC\\BackgroundJob\\JobList","type":"->","args":[false,null]}],"File":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","Line":113,"message":"failed to create instance of background job: OCA\\Richdocuments\\Backgroundjobs\\ObtainCapabilities","exception":{},"CustomMessage":"failed to create instance of background job: OCA\\Richdocuments\\Backgroundjobs\\ObtainCapabilities"}}

{"reqId":"8Q8bJ6dTt1MhufKKvZ3j","level":0,"time":"2025-04-07T19:31:03+00:00","remoteAddr":"","user":false,"app":"admin_audit","method":"","url":"--","message":"The loading of lazy AppConfig values have been triggered by app \"admin_audit\"","userAgent":"--","version":"31.0.2.1","exception":{"Exception":"RuntimeException","Message":"The loading of lazy AppConfig values have been triggered by app \"admin_audit\"","Code":0,"Trace":[{"file":"/var/www/html/lib/private/AppConfig.php","line":499,"function":"loadConfig","class":"OC\\AppConfig","type":"->","args":["admin_audit",null]},{"file":"/var/www/html/core/Command/Config/App/SetConfig.php","line":131,"function":"getValueType","class":"OC\\AppConfig","type":"->","args":["admin_audit","logfile"]},{"file":"/var/www/html/3rdparty/symfony/console/Command/Command.php","line":326,"function":"execute","class":"OC\\Core\\Command\\Config\\App\\SetConfig","type":"->","args":[{"__class__":"Symfony\\Component\\Console\\Input\\ArgvInput"},{"__class__":"Symfony\\Component\\Console\\Output\\ConsoleOutput"}]},{"file":"/var/www/html/core/Command/Base.php","line":161,"function":"run","class":"Symfony\\Component\\Console\\Command\\Command","type":"->","args":[{"__class__":"Symfony\\Component\\Console\\Input\\ArgvInput"},{"__class__":"Symfony\\Component\\Console\\Output\\ConsoleOutput"}]},{"file":"/var/www/html/3rdparty/symfony/console/Application.php","line":1078,"function":"run","class":"OC\\Core\\Command\\Base","type":"->","args":[{"__class__":"Symfony\\Component\\Console\\Input\\ArgvInput"},{"__class__":"Symfony\\Component\\Console\\Output\\ConsoleOutput"}]},{"file":"/var/www/html/3rdparty/symfony/console/Application.php","line":324,"function":"doRunCommand","class":"Symfony\\Component\\Console\\Application","type":"->","args":[{"__class__":"OC\\Core\\Command\\Config\\App\\SetConfig"},{"__class__":"Symfony\\Component\\Console\\Input\\ArgvInput"},{"__class__":"Symfony\\Component\\Console\\Output\\ConsoleOutput"}]},{"file":"/var/www/html/3rdparty/symfony/console/Application.php","line":175,"function":"doRun","class":"Symfony\\Component\\Console\\Application","type":"->","args":[{"__class__":"Symfony\\Component\\Console\\Input\\ArgvInput"},{"__class__":"Symfony\\Component\\Console\\Output\\ConsoleOutput"}]},{"file":"/var/www/html/lib/private/Console/Application.php","line":187,"function":"run","class":"Symfony\\Component\\Console\\Application","type":"->","args":[{"__class__":"Symfony\\Component\\Console\\Input\\ArgvInput"},{"__class__":"Symfony\\Component\\Console\\Output\\ConsoleOutput"}]},{"file":"/var/www/html/console.php","line":87,"function":"run","class":"OC\\Console\\Application","type":"->","args":[{"__class__":"Symfony\\Component\\Console\\Input\\ArgvInput"}]},{"file":"/var/www/html/occ","line":33,"args":["/var/www/html/console.php"],"function":"require_once"}],"File":"/var/www/html/lib/private/AppConfig.php","Line":1208,"message":"The loading of lazy AppConfig values have been triggered by app \"admin_audit\"","exception":{},"CustomMessage":"The loading of lazy AppConfig values have been triggered by app \"admin_audit\""}}

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{"reqId":"viidkpau89LgLG8nCkkz","level":0,"time":"2025-04-07T19:55:00+00:00","remoteAddr":"","user":false,"app":"admin_audit","method":"","url":"--","message":"The loading of lazy AppConfig values have been triggered by app \"admin_audit\"","userAgent":"--","version":"31.0.2.1","exception":{"Exception":"RuntimeException","Message":"The loading of lazy AppConfig values have been triggered by app \"admin_audit\"","Code":0,"Trace":[{"file":"/var/www/html/lib/private/AppConfig.php","line":499,"function":"loadConfig","class":"OC\\AppConfig","type":"->","args":["admin_audit",null]},{"file":"/var/www/html/core/Command/Config/App/SetConfig.php","line":131,"function":"getValueType","class":"OC\\AppConfig","type":"->","args":["admin_audit","logfile"]},{"file":"/var/www/html/3rdparty/symfony/console/Command/Command.php","line":326,"function":"execute","class":"OC\\Core\\Command\\Config\\App\\SetConfig","type":"->","args":[{"__class__":"Symfony\\Component\\Console\\Input\\ArgvInput"},{"__class__":"Symfony\\Component\\Console\\Output\\ConsoleOutput"}]},{"file":"/var/www/html/core/Command/Base.php","line":161,"function":"run","class":"Symfony\\Component\\Console\\Command\\Command","type":"->","args":[{"__class__":"Symfony\\Component\\Console\\Input\\ArgvInput"},{"__class__":"Symfony\\Component\\Console\\Output\\ConsoleOutput"}]},{"file":"/var/www/html/3rdparty/symfony/console/Application.php","line":1078,"function":"run","class":"OC\\Core\\Command\\Base","type":"->","args":[{"__class__":"Symfony\\Component\\Console\\Input\\ArgvInput"},{"__class__":"Symfony\\Component\\Console\\Output\\ConsoleOutput"}]},{"file":"/var/www/html/3rdparty/symfony/console/Application.php","line":324,"function":"doRunCommand","class":"Symfony\\Component\\Console\\Application","type":"->","args":[{"__class__":"OC\\Core\\Command\\Config\\App\\SetConfig"},{"__class__":"Symfony\\Component\\Console\\Input\\ArgvInput"},{"__class__":"Symfony\\Component\\Console\\Output\\ConsoleOutput"}]},{"file":"/var/www/html/3rdparty/symfony/console/Application.php","line":175,"function":"doRun","class":"Symfony\\Component\\Console\\Application","type":"->","args":[{"__class__":"Symfony\\Component\\Console\\Input\\ArgvInput"},{"__class__":"Symfony\\Component\\Console\\Output\\ConsoleOutput"}]},{"file":"/var/www/html/lib/private/Console/Application.php","line":187,"function":"run","class":"Symfony\\Component\\Console\\Application","type":"->","args":[{"__class__":"Symfony\\Component\\Console\\Input\\ArgvInput"},{"__class__":"Symfony\\Component\\Console\\Output\\ConsoleOutput"}]},{"file":"/var/www/html/console.php","line":87,"function":"run","class":"OC\\Console\\Application","type":"->","args":[{"__class__":"Symfony\\Component\\Console\\Input\\ArgvInput"}]},{"file":"/var/www/html/occ","line":33,"args":["/var/www/html/console.php"],"function":"require_once"}],"File":"/var/www/html/lib/private/AppConfig.php","Line":1208,"message":"The loading of lazy AppConfig values have been triggered by app \"admin_audit\"","exception":{},"CustomMessage":"The loading of lazy AppConfig values have been triggered by app \"admin_audit\""}}

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Configuration

Nextcloud

The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):

{
    "system": {
        "one-click-instance": true,
        "one-click-instance.user-limit": 100,
        "memcache.local": "\\OC\\Memcache\\APCu",
        "apps_paths": [
            {
                "path": "\/var\/www\/html\/apps",
                "url": "\/apps",
                "writable": false
            },
            {
                "path": "\/var\/www\/html\/custom_apps",
                "url": "\/custom_apps",
                "writable": true
            }
        ],
        "check_data_directory_permissions": false,
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "password": "***REMOVED SENSITIVE VALUE***",
            "port": 6379
        },
        "overwritehost": "cloud.xn--lneakro-n2a.de",
        "overwriteprotocol": "https",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "localhost",
            "cloud.xn--lneakro-n2a.de"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "pgsql",
        "version": "31.0.2.1",
        "overwrite.cli.url": "https:\/\/cloud.xn--lneakro-n2a.de\/",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "maintenance": false,
        "updatedirectory": "\/nc-updater",
        "loglevel": 2,
        "app_install_overwrite": [
            "nextcloud-aio"
        ],
        "log_type": "file",
        "logfile": "\/var\/www\/html\/data\/nextcloud.log",
        "log_rotate_size": 10485760,
        "log.condition": {
            "apps": [
                "admin_audit"
            ]
        },
        "preview_max_x": 2048,
        "preview_max_y": 2048,
        "jpeg_quality": 60,
        "enabledPreviewProviders": {
            "1": "OC\\Preview\\Image",
            "2": "OC\\Preview\\MarkDown",
            "3": "OC\\Preview\\MP3",
            "4": "OC\\Preview\\TXT",
            "5": "OC\\Preview\\OpenDocument",
            "6": "OC\\Preview\\Movie",
            "7": "OC\\Preview\\Krita"
        },
        "enable_previews": true,
        "upgrade.disable-web": true,
        "mail_smtpmode": "smtp",
        "trashbin_retention_obligation": "auto, 30",
        "versions_retention_obligation": "auto, 30",
        "activity_expire_days": 30,
        "simpleSignUpLink.shown": false,
        "share_folder": "\/AkroLuenis",
        "one-click-instance.link": "https:\/\/nextcloud.com\/all-in-one\/",
        "upgrade.cli-upgrade-link": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/2726",
        "maintenance_window_start": 100,
        "allow_local_remote_servers": true,
        "davstorage.request_timeout": 3600,
        "documentation_url.server_logs": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/5425",
        "htaccess.RewriteBase": "\/",
        "dbpersistent": false,
        "auth.bruteforce.protection.enabled": true,
        "ratelimit.protection.enabled": true,
        "files_external_allow_create_new_local": false,
        "trusted_proxies": "***REMOVED SENSITIVE VALUE***",
        "preview_imaginary_key": "***REMOVED SENSITIVE VALUE***",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_sendmailmode": "smtp",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "465",
        "mail_smtpauth": true,
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "DOMAIN": "cloud.xn--lneakro-n2a.de"
    }
}

Apps

Enabled:

• activity: 4.0.0
• admin_audit: 1.21.0
• bruteforcesettings: 4.0.0
• calendar: 5.2.0
• circles: 31.0.0
• cloud_federation_api: 1.14.0
• comments: 1.21.0
• contacts: 7.0.4
• contactsinteraction: 1.12.0
• dashboard: 7.11.0
• dav: 1.33.0
• deck: 1.15.0
• federatedfilesharing: 1.21.0
• federation: 1.21.0
• files: 2.3.1
• files_downloadlimit: 4.0.0
• files_pdfviewer: 4.0.0
• files_reminders: 1.4.0
• files_sharing: 1.23.1
• files_trashbin: 1.21.0
• files_versions: 1.24.0
• firstrunwizard: 4.0.0
• logreader: 4.0.0
• lookup_server_connector: 1.19.0
• nextcloud-aio: 0.7.0
• nextcloud_announcements: 3.0.0
• notes: 4.11.0
• notifications: 4.0.0
• notify_push: 1.0.0
• oauth2: 1.19.1
• password_policy: 3.0.0
• photos: 4.0.0-dev.1
• privacy: 3.0.0
• profile: 1.0.0
• provisioning_api: 1.21.0
• recommendations: 4.0.0
• registration: 2.6.0
• related_resources: 2.0.0
• serverinfo: 3.0.0
• settings: 1.14.0
• sharebymail: 1.21.0
• spreed: 21.0.1
• support: 3.0.0
• survey_client: 3.0.0
• systemtags: 1.21.1
• tasks: 0.16.1
• text: 5.0.0
• theming: 2.6.1
• twofactor_backupcodes: 1.20.0
• twofactor_totp: 13.0.0-dev.0
• user_status: 1.11.0
• viewer: 4.0.0
• weather_status: 1.11.0
• webhook_listeners: 1.2.0
• workflowengine: 2.13.0
  Disabled:
• app_api: 5.0.2 (installed 5.0.2)
• encryption: 2.19.0
• files_external: 1.23.0
• groupfolders: 19.0.4 (installed 19.0.4)
• suspicious_login: 9.0.1
• twofactor_nextcloud_notification: 5.0.0
• user_ldap: 1.22.0

The DNS seems to resolve just fine:

And I can reach the AIO admin interface through the IP adress as well:

[vawaver]

Hi,
it looks like something went wrong during the update and the Apache container didn’t start properly. I’ve had similar issues in the past, so I created a simple and reliable update routine that has consistently worked 100% for me.
I always verify the result using Portainer, where I can clearly see that all the Nextcloud AIO containers have started successfully after the update.

I shared my routine here:
My verified Nextcloud AIO update process

Nextcloud AIO v10.1.1 - Apache Will Not Start

I have updated my Nextcloud AIO to v.10.1.1 few minutes ago and let me share my experience how to solve some troubles. Here’s how I typically update my Nextcloud AIO setup, along with some tips to handle potential issues during the process. Stopping and Recreating Containers: I start by using the local Nextcloud AIO interface to stop all containers. Then, I log into Portainer and delete all stopped containers except for the mastercontainer. After deleting the containers, I allow the system …

Feel free to check it out — it might help you get AIO back up and running or at least avoid similar issues in the future.
If you have any questions, I’m happy to help.

[phylanx]

Hi @vawaver,

first of all thanks a lot for the reply, I believe this will definitely help me in maintaining my nextcloud setup!

Sadly, I couldn’t resolve my issue by following the steps you provided. All containers are healthy. I did stop and remove them anyways, even downloaded the images again, but that doesn’t seem to be the problem.

I wonder if I generated the issue with the command that I used to start the AIO. I was trying to improve speed for storing videos on my setup, maybe I f*cked something up by trying to change things.

This is the command I used for setting up the environment:

sudo docker run \
--init \
--sig-proxy=false \
--name nextcloud-aio-mastercontainer \
--restart always \
--publish 8080:8080 \
--env APACHE_PORT=11000 \
--env APACHE_IP_BINDING=0.0.0.0 \
--env APACHE_ADDITIONAL_NETWORK="" \
--env SKIP_DOMAIN_VALIDATION=false \
--env NEXTCLOUD_DATADIR="/mnt/ncdata" \
--env NEXTCLOUD_MEMORY_LIMIT=1024M \
--volume nextcloud_aio_mastercontainer:/mnt/docker-aio-config \
--volume /var/run/docker.sock:/var/run/docker.sock:ro \
ghcr.io/nextcloud-releases/all-in-one:latefst

I just realized that my original post was incomplete - I changed the info to be more complete.

cheers

[vawaver]

I don’t use direct docker commands to start containers — I prefer managing everything through docker compose up -d using a docker-compose.yml file.
That gives me more control and transparency over the setup.

If you’re interested, here’s how I have my setup configured, including the integration with an NGINX proxy server on a separate Ubuntu VM:
My setup explanation

Maybe it helps with your issue too.