Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 29.0.5): 29.0.7.1 - Nextcloud AIO v9.6.0
Operating system and version (eg, Ubuntu 24.04): Ubuntu 22.04.4 LTS
Apache or nginx version (eg, Apache 2.4.25): Apache
PHP version (eg, 8.3): replace me
The issue you are facing:
Can’t backup
Is this the first time you’ve seen this error? (Y/N):
Yes
Steps to replicate it:
- Create folder /mnt/backup on host
- Open AIO interface at nc.mydomain.com:8080 and set backup location as /mnt/backup
- Create 1st backup
- rsync contents of /mnt/backup to remote server
- delete contents on /mnt/backup on host
- mount remote borg backup folder to /mnt/backup using sshfs:
sshfs remoteuser@remoteserver.com:/nextcloud-backup /mnt/backup
- stop and restart nextcloud-aio-mastercontainer
- open AIO interface and try to check integrity of backups
The output of your Nextcloud log in Admin > Logging:
Logs of mastercontainer show this
2024-10-01T23:18:44.402133524Z NOTICE: PHP message: Slim Application Error
2024-10-01T23:18:44.402158804Z Type: Exception
2024-10-01T23:18:44.402162124Z Code: 0
2024-10-01T23:18:44.402188444Z Message: Could not start container nextcloud-aio-borgbackup: Server error: `POST http://127.0.0.1/v1.41/containers/nextcloud-aio-borgbackup/start` resulted in a `500 Internal Server Error` response:
2024-10-01T23:18:44.402191684Z {"message":"error while creating mount source path '/mnt/backup': mkdir /mnt/backup: file exists"}
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
PASTE HERE
The output of your Apache/nginx/system log in /var/log/____
:
PASTE HERE
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
PASTE HERE