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Getting help
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Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
- Nextcloud Hub 10 (31.0.8)
- Operating system and version (e.g., Ubuntu 24.04):
- Ubuntu 25.04 server
- Web server and version (e.g, Apache 2.4.25):
Whats shipped with nextcloud AIO- Apache/2.4.65
- Reverse proxy and version _(e.g. nginx 1.27.2)
Traefik 3.5.1
- PHP version (e.g, 8.3):
Whats shipped with nextcloud AIO -PHP 8.3.25
- Is this the first time you’ve seen this error? (Yes / No):
no
- When did this problem seem to first start?
When Nextcloud first ran and generated the security report
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Docker AIO
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
Cloudflare
Summary of the issue you are facing:
Nextcloud security report shows the following message
Some headers are not set correctly on your instance - The `Strict-Transport-Security` HTTP header is not set to at least `15552000` seconds (current value: `2592000`). For enhanced security, it is recommended to use a long HSTS policy.
Steps to replicate it (hint: details matter!):
-
Log in as Admin.
-
The security report is generated and reports the above
What was done so far
Edited .htaccess to added at line 155
AddDefaultCharset utf-8
Options -Indexes
DO NOT CHANGE ANYTHING ABOVE THIS LINE #### ErrorDocument 403 /index.php/error/403 ErrorDocument 404 /index.php/error/404
Header always set Strict-Transport-Security “max-age=15768000; includeSubDomains; preload”
Header set Referrer-Policy “no-referrer”
I’ve also added the following in my nextcloud middlewares
Neither works.
This is the traefik app-nextcloud.yml
http:
routers:
nextcloud-rtr:
rule: "Host(`nextcloud.{{env "DOMAINNAME_1"}}`)"
entryPoints:
- websecure-external
- websecure-internal
middlewares:
- chain-nextcloud-no-auth
service: nextcloud-svc
tls:
certResolver: dns-cloudflare
options: tls-opts@file
services:
nextcloud-svc:
loadBalancer:
servers:
- url: "http://<vm_ip_address>:11000" # http://IP-ADDRESS:PORT
chain-nextcloud-no-auth
http:
middlewares:
chain-nextcloud-no-auth:
chain:
middlewares:
- middlewares-rate-limit
- nextcloud-secure-headers
#- nextcloud-middlewares-secure-headers
# - middlewares-compress
middlewares-nextcloud-secure-headers
http:
middlewares:
nextcloud-secure-headers:
headers:
hostsProxyHeaders:
- "X-Forwarded-Host"
referrerPolicy: "same-origin"
customResponseHeaders:
X-Robots-Tag: "noindex, nofollow"
Strict-Transport-Security: "max-age=15552000
Permissions-Policy: "geolocation=(self), microphone=(), camera=(), fullscreen=*"
stsSeconds: "15552000"
stsIncludeSubdomains: "true"
stsSTSPreload: "true"
https-redirect:
redirectscheme:
scheme: https
permanent: true
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
This is the closest error I could find
RuntimeException The loading of lazy AppConfig values have been triggered by app "admin_audit"
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
no references to Strict-Transport-Security in traefik logs.
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
sudo -u www-data php /var/www/html/occ config:list system
Warning: Failed to set memory limit to 0 bytes (Current memory usage is 2097152 bytes) in Unknown on line 0
The current PHP memory limit is below the recommended value of 512MB.
{
"system": {
"one-click-instance": true,
"one-click-instance.user-limit": 100,
"memcache.local": "\\OC\\Memcache\\APCu",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"check_data_directory_permissions": false,
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"password": "***REMOVED SENSITIVE VALUE***",
"port": 6379
},
"overwritehost": "nextcloud.oneaspenavenue.com",
"overwriteprotocol": "https",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"localhost",
"nextcloud.oneaspenavenue.com"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"default_phone_region": "IE",
"dbtype": "pgsql",
"version": "31.0.8.1",
"overwrite.cli.url": "https:\/\/nextcloud.oneaspenavenue.com\/",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"maintenance": false,
"updatechecker": false,
"loglevel": 2,
"log_type": "file",
"logfile": "\/var\/www\/html\/data\/nextcloud.log",
"log_rotate_size": 10485760,
"log.condition": {
"apps": [
"admin_audit"
]
},
"preview_max_x": 2048,
"preview_max_y": 2048,
"jpeg_quality": 60,
"enabledPreviewProviders": {
"1": "OC\\Preview\\Image",
"2": "OC\\Preview\\MarkDown",
"3": "OC\\Preview\\MP3",
"4": "OC\\Preview\\TXT",
"5": "OC\\Preview\\OpenDocument",
"6": "OC\\Preview\\Movie",
"7": "OC\\Preview\\Krita",
"0": "OC\\Preview\\Imaginary",
"23": "OC\\Preview\\ImaginaryPDF"
},
"enable_previews": true,
"upgrade.disable-web": true,
"mail_smtpmode": "smtp",
"trashbin_retention_obligation": "auto, 30",
"versions_retention_obligation": "auto, 30",
"activity_expire_days": 30,
"simpleSignUpLink.shown": false,
"share_folder": "\/Shared",
"one-click-instance.link": "https:\/\/nextcloud.com\/all-in-one\/",
"upgrade.cli-upgrade-link": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/2726",
"updatedirectory": "\/nc-updater",
"maintenance_window_start": 100,
"allow_local_remote_servers": true,
"davstorage.request_timeout": 3600,
"documentation_url.server_logs": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/5425",
"htaccess.RewriteBase": "\/",
"dbpersistent": false,
"auth.bruteforce.protection.enabled": true,
"ratelimit.protection.enabled": true,
"files_external_allow_create_new_local": false,
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"preview_imaginary_url": "***REMOVED SENSITIVE VALUE***",
"preview_imaginary_key": "***REMOVED SENSITIVE VALUE***",
"twofactor_enforced": "true",
"twofactor_enforced_groups": [
"users",
"admin"
],
"twofactor_enforced_excluded_groups": [],
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_sendmailmode": "smtp",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "465",
"mail_smtpauth": true,
"mail_smtpsecure": "ssl",
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***"
}
}
Apps
The output of occ app:list (if possible).
sudo -u www-data php /var/www/html/occ app:list
Warning: Failed to set memory limit to 0 bytes (Current memory usage is 2097152 bytes) in Unknown on line 0
The current PHP memory limit is below the recommended value of 512MB.
Enabled:
- activity: 4.0.0
- admin_audit: 1.21.0
- bbb: 2.8.0
- bruteforcesettings: 4.0.0
- calendar: 5.5.4
- circles: 31.0.0
- cloud_federation_api: 1.14.0
- comments: 1.21.0
- contacts: 7.3.1
- contactsinteraction: 1.12.0
- dashboard: 7.11.0
- dav: 1.33.0
- deck: 1.15.2
- drawio: 3.1.0
- federatedfilesharing: 1.21.0
- federation: 1.21.0
- files: 2.3.1
- files_antivirus: 6.0.4
- files_downloadlimit: 4.0.0
- files_external: 1.23.0
- files_pdfviewer: 4.0.0
- files_reminders: 1.4.0
- files_sharing: 1.23.1
- files_trashbin: 1.21.0
- files_versions: 1.24.0
- firstrunwizard: 4.0.0
- logreader: 4.0.0
- lookup_server_connector: 1.19.0
- nextcloud-aio: 0.8.0
- nextcloud_announcements: 3.0.0
- notes: 4.12.3
- notifications: 4.0.0
- notify_push: 1.2.0
- oauth2: 1.19.1
- password_policy: 3.0.0
- photos: 4.0.0
- privacy: 3.0.0
- profile: 1.0.0
- provisioning_api: 1.21.0
- recommendations: 4.0.0
- related_resources: 2.0.0
- richdocuments: 8.7.4
- serverinfo: 3.0.0
- settings: 1.14.0
- sharebymail: 1.21.0
- socialsharing_bluesky: 3.3.0
- socialsharing_whatsapp: 3.3.0
- spreed: 21.1.4
- support: 3.0.0
- survey_client: 3.0.0
- suspicious_login: 9.0.1
- systemtags: 1.21.1
- tasks: 0.16.1
- text: 5.0.0
- theming: 2.6.1
- twofactor_backupcodes: 1.20.0
- twofactor_nextcloud_notification: 5.0.0
- twofactor_totp: 13.0.0-dev.0
- updatenotification: 1.21.0
- user_status: 1.11.0
- viewer: 4.0.0
- weather_status: 1.11.0
- webhook_listeners: 1.2.0
- workflowengine: 2.13.0
Disabled:
- app_api: 5.0.2 (installed 5.0.2)
- encryption: 2.19.0
- user_ldap: 1.22.0
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.