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Sorry to hear you’re facing problems. 
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Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
The Basics
- Nextcloud Server version (e.g., 29.x.x):
32.0.1
- Operating system and version (e.g., Ubuntu 24.04):
Ubuntu 24.04.03 LTS
- Web server and version (e.g, Apache 2.4.25):
- 2.5.65
- Reverse proxy and version _(e.g. nginx 1.27.2)
I think i have no, but im not sur. How do i check this? I have no container called nginx. Only the Docker Socket Proxy for AppAPI
- PHP version (e.g, 8.3):
8.3.26
- Is this the first time you’ve seen this error? (Yes / No):
YES
- When did this problem seem to first start?
Directly after installation, maybe first after switching url
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
AIO
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
Hi im new to Nextcloud AIO. I had Nextcloud natively running on Ubuntu before.
Im still struggling with the docker enviroment and try to get into it.
After installation i changed the URL i configured during installation to the one of my old system. I didnt check the security warnings tab before i did this, so i dont know if the problem began after i switched the URL or before.
Anyway i have a few informational and warning messages that all tell me that they couldn’t check if they are configured or similar.
For example well-known URLs, WebDAV, OCS Provider Resolving, etc. (Sorry my Instance is in german and i dont know the exact wording).
Maybe related: He takes ages to check himself for the errors.
I think he cant resolve himself, but i dont know how to resolve this issue.
Also important information: I restored a backup of my old Nextcloud data to the new Nextcloud AIO installation.
I will attach a screenshot of the warnings.
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
I didnt saw any interesting entries in here, but maybe the log has more info, but i dont know how to get the infos, because im not familiar how to get them from inside the container in docker.
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
Same as above
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
I dont know if i use a reserve proxy. I do if NExtcloud AIO installs one by itself. I dont know how to get the logs from the container in docker. Please help :D.
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"one-click-instance": true,
"one-click-instance.user-limit": 100,
"memcache.local": "\\OC\\Memcache\\APCu",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"check_data_directory_permissions": false,
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"password": "***REMOVED SENSITIVE VALUE***",
"port": 6379
},
"overwritehost": "I REMOVED THIS MY DOMAIN",
"overwriteprotocol": "https",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"localhost",
"I REMOVED THIS MY DOMAIN"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "pgsql",
"version": "32.0.1.2",
"overwrite.cli.url": "I REMOVED THIS",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"maintenance": false,
"updatechecker": true,
"updatedirectory": "\/nc-updater",
"loglevel": 2,
"app_install_overwrite": [
"nextcloud-aio"
],
"log_type": "file",
"logfile": "\/var\/www\/html\/data\/nextcloud.log",
"log_rotate_size": 10485760,
"log.condition": {
"apps": [
"admin_audit"
]
},
"preview_max_x": 2048,
"preview_max_y": 2048,
"jpeg_quality": 60,
"enabledPreviewProviders": {
"1": "OC\\Preview\\Image",
"2": "OC\\Preview\\MarkDown",
"3": "OC\\Preview\\MP3",
"4": "OC\\Preview\\TXT",
"5": "OC\\Preview\\OpenDocument",
"6": "OC\\Preview\\Movie",
"7": "OC\\Preview\\Krita",
"0": "OC\\Preview\\Imaginary",
"23": "OC\\Preview\\ImaginaryPDF"
},
"enable_previews": true,
"upgrade.disable-web": true,
"mail_smtpmode": "smtp",
"trashbin_retention_obligation": "auto, 30",
"versions_retention_obligation": "auto, 30",
"activity_expire_days": 30,
"simpleSignUpLink.shown": false,
"share_folder": "\/Shared",
"one-click-instance.link": "https:\/\/nextcloud.com\/all-in-one\/",
"upgrade.cli-upgrade-link": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/2726",
"maintenance_window_start": 100,
"allow_local_remote_servers": true,
"davstorage.request_timeout": 3600,
"documentation_url.server_logs": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/5425",
"htaccess.RewriteBase": "\/",
"dbpersistent": false,
"auth.bruteforce.protection.enabled": true,
"ratelimit.protection.enabled": true,
"files_external_allow_create_new_local": false,
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"preview_imaginary_url": "***REMOVED SENSITIVE VALUE***",
"preview_imaginary_key": "***REMOVED SENSITIVE VALUE***",
"data-fingerprint": "I REMOVED THIS",
"DOMAIN": "I REMOVED THIS"
}
Apps
The output of occ app:list (if possible).
Enabled:
- activity: 5.0.0-dev.0
- admin_audit: 1.22.0
- app_api: 32.0.0
- bruteforcesettings: 5.0.0-dev.0
- calendar: 6.1.0
- circles: 32.0.0
- cloud_federation_api: 1.16.0
- comments: 1.22.0
- contacts: 8.1.0
- contactsinteraction: 1.13.1
- dashboard: 7.12.0
- dav: 1.34.2
- deck: 1.16.2
- federatedfilesharing: 1.22.0
- federation: 1.22.0
- files: 2.4.0
- files_downloadlimit: 5.0.0-dev.0
- files_pdfviewer: 5.0.0-dev.0
- files_reminders: 1.5.0
- files_sharing: 1.24.0
- files_trashbin: 1.22.0
- files_versions: 1.25.0
- firstrunwizard: 5.0.0-dev.0
- logreader: 5.0.0-dev.0
- lookup_server_connector: 1.20.0
- nextcloud-aio: 0.8.0
- nextcloud_announcements: 4.0.0-dev.0
- notes: 4.12.4
- notifications: 5.0.0-dev.0
- notify_push: 1.2.1
- oauth2: 1.20.0
- password_policy: 4.0.0-dev.0
- photos: 5.0.0-dev.1
- privacy: 4.0.0-dev.0
- profile: 1.1.0
- provisioning_api: 1.22.0
- recommendations: 5.0.0-dev.0
- related_resources: 3.0.0-dev.0
- richdocuments: 9.0.1
- serverinfo: 4.0.0-dev.0
- settings: 1.15.1
- sharebymail: 1.22.0
- support: 4.0.0-dev.0
- survey_client: 4.0.0-dev.0
- systemtags: 1.22.0
- text: 6.0.1
- theming: 2.7.0
- twofactor_backupcodes: 1.21.0
- twofactor_totp: 14.0.0
- updatenotification: 1.22.0
- user_status: 1.12.0
- viewer: 5.0.0-dev.0
- weather_status: 1.12.0
- webhook_listeners: 1.3.0
- workflowengine: 2.14.0
Disabled: - encryption: 2.20.0
- files_external: 1.24.0
- suspicious_login: 10.0.0-dev.0
- tasks: 0.17.1 (installed 0.17.1)
- twofactor_nextcloud_notification: 6.0.0-dev.0
- user_ldap: 1.23.0

