Support intro
Sorry to hear youâre facing problems. 
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If youâre using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isnât supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
AIO 10.0.0
- Operating system and version (e.g., Ubuntu 24.04):
Ubuntu 24.04
- Web server and version (e.g, Apache 2.4.25):
2.4.62
- Reverse proxy and version _(e.g. nginx 1.27.2)
?
- PHP version (e.g, 8.3):
?
- Is this the first time youâve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
today
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
AIO
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
no
Summary of the issue you are facing:
This morning, no idea what happened at night, the Nextcloud site is no longer available and the Nextcloud desktop client and all services connected to Nextcloud no longer work.
According to the AIO interface page, all containers are green and running. But if I look in Portainer then all containers are ok but the âapacheâ container is âunhealthyâ. Restarting the container and restarting the entire OS did not help.
I am desperate, I need help fast.
Log entries
Web Browser
Log from container âapacheâ copied from AIO admin side.
2024-12-16T06:39:57.306797688Z Waiting for Nextcloud to start...
2024-12-16T06:40:02.308968105Z Waiting for Nextcloud to start...
2024-12-16T06:40:07.311229607Z Waiting for Nextcloud to start...
2024-12-16T06:40:12.313183269Z Waiting for Nextcloud to start...
2024-12-16T06:40:17.315291889Z Connection to nextcloud-aio-nextcloud (172.18.0.7) 9000 port [tcp/*] succeeded!
2024-12-16T06:40:18.532826309Z [Mon Dec 16 07:40:18.531599 2024] [mpm_event:notice] [pid 40:tid 40] AH00489: Apache/2.4.62 (Unix) configured -- resuming normal operations
2024-12-16T06:40:18.532896401Z [Mon Dec 16 07:40:18.531643 2024] [core:notice] [pid 40:tid 40] AH00094: Command line: '/usr/local/apache2/bin/httpd -D FOREGROUND'
2024-12-16T06:40:18.544132256Z {"level":"info","ts":1734331218.5438128,"msg":"using config from file","file":"/tmp/Caddyfile"}
2024-12-16T06:40:18.545027951Z {"level":"info","ts":1734331218.5449,"msg":"adapted config to JSON","adapter":"caddyfile"}
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
<?php
$CONFIG = array (
'one-click-instance' => true,
'one-click-instance.user-limit' => 100,
'memcache.local' => '\\OC\\Memcache\\APCu',
'apps_paths' =>
array (
0 =>
array (
'path' => '/var/www/html/apps',
'url' => '/apps',
'writable' => false,
),
1 =>
array (
'path' => '/var/www/html/custom_apps',
'url' => '/custom_apps',
'writable' => true,
),
),
'appsallowlist' => false,
'check_data_directory_permissions' => false,
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => 'nextcloud-aio-redis',
'password' => 'password',
'port' => 6379,
),
'overwritehost' => 'myurl',
'overwriteprotocol' => 'https',
'passwordsalt' => 'password',
'secret' => 'secret',
'trusted_domains' =>
array (
0 => 'localhost',
1 => 'myurl',
2 => 'myurl',
3 => 'ip',
),
'datadirectory' => '/mnt/ncdata',
'dbtype' => 'pgsql',
'version' => '30.0.2.2',
'overwrite.cli.url' => 'https://myurl/',
'dbname' => 'nextcloud_database',
'dbhost' => 'nextcloud-aio-database',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => 'oc_nextcloud',
'dbpassword' => 'password',
'installed' => true,
'instanceid' => 'oc9tmlqpbjqi',
'maintenance' => false,
'maintenance_window_start' => 100,
'default_phone_region' => 'DE',
'updatedirectory' => '/nc-updater',
'loglevel' => '2',
'log_type' => 'file',
'logfile' => '/var/www/html/data/nextcloud.log',
'log_rotate_size' => '10485760',
'log.condition' =>
array (
'apps' =>
array (
0 => 'admin_audit',
),
),
'preview_max_x' => 1024,
'preview_max_y' => 1024,
'jpeg_quality' => 60,
'enabledPreviewProviders' =>
array (
0 => 'OC\\Preview\\Imaginary',
1 => 'OC\\Preview\\TXT',
2 => 'OC\\Preview\\OpenDocument',
3 => 'OC\\Preview\\Movie',
4 => 'OC\\Preview\\Krita',
5 => 'OC\\Preview\\HEIC',
6 => 'OC\\Preview\\TIFF',
7 => 'OC\\Preview\\Image',
),
'enable_previews' => true,
'upgrade.disable-web' => true,
'mail_smtpmode' => 'smtp',
'trashbin_retention_obligation' => 'auto, 30',
'versions_retention_obligation' => 'auto, 30',
'activity_expire_days' => '30',
'simpleSignUpLink.shown' => false,
'share_folder' => '/Shared',
'one-click-instance.link' => 'https://nextcloud.com/all-in-one/',
'upgrade.cli-upgrade-link' => 'https://github.com/nextcloud/all-in-one/discussions/2726',
'allow_local_remote_servers' => true,
'davstorage.request_timeout' => 3600,
'htaccess.RewriteBase' => '/',
'dbpersistent' => false,
'files_external_allow_create_new_local' => false,
'trusted_proxies' =>
array (
0 => '127.0.0.1',
1 => '::1',
2 => '172.18.0.1',
3 => '172.19.0.1',
4 => '127.0.0.1',
10 => '172.18.0.0/16',
),
'preview_imaginary_url' => 'http://nextcloud-aio-imaginary:9000',
'mail_sendmailmode' => 'smtp',
'mail_from_address' => 'webmaster',
'mail_domain' => 'myurl',
'mail_smtphost' => 'smtp.myurlde',
'mail_smtpport' => '587',
'mail_smtpauth' => 1,
'mail_smtpname' => 'webmaster@myurl',
'mail_smtppassword' => 'orwFGCE@n4mRQPtPixy8',
'memories.exiftool' => '/var/www/html/custom_apps/memories/bin-ext/exiftool-amd64-musl',
'memories.vod.path' => '/var/www/html/custom_apps/memories/bin-ext/go-vod-amd64',
'memories.vod.ffmpeg' => '/usr/bin/ffmpeg',
'memories.vod.ffprobe' => '/usr/bin/ffprobe',
'preview_imaginary_key' => '6fadc047334f6eae500c18cb174db81576e62b4106f38d29',
'memories.gis_type' => 2,
'memories.db.triggers.fcu' => true,
'auth.bruteforce.protection.enabled' => true,
'ratelimit.protection.enabled' => true,
'memories.vod.disable' => false,
'documentation_url.server_logs' => 'https://github.com/nextcloud/all-in-one/discussions/5425',
);
