Nextcloud
Nextcloud version (eg, 20.0.5): 28
Operating system and version (eg, Ubuntu 20.04): 4.19.90-52.15.v2207.ky10.aarch64
nginx version (eg, Apache 2.4.25): 1.21.5
PHP version (eg, 7.4): 8.3.4
Onlyoffice
Installed with help from: How to Integrate OnlyOffice with NextCloud on Ubuntu - LinuxBabe
The issue you are facing:
Error onlyoffice GetConvertedUri on check error: Error occurred in the document service: Error while downloading the document file to be converted.
Is this the first time you’ve seen this error? (Y/N):Y
Nextcloud configuration and logs
The output of my nextcloud.log:
{"reqId":"Gq098e4iisPwJKxkhJgB","level":3,"time":"2024-05-27T05:22:33+00:00","remoteAddr":"XXXXX","user":"XXXXX","app":"onlyoffice","method":"PUT","url":"/apps/onlyoffice/ajax/settings/address","message":"getConvertedUri on check error","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/125.0.0.0 Safari/537.36 Edg/125.0.0.0","version":"28.0.3.2","exception":{"Exception":"Exception","Message":"\u6587\u6863\u670d\u52a1\u5185\u90e8\u53d1\u751f\u5f02\u5e38: Error while downloading the document file to be converted.","Code":0,"Trace":[{"file":"/usr/share/nginx/html/nextcloud/apps/onlyoffice/lib/DocumentService.php","line":103,"function":"processConvServResponceError","class":"OCA\\Onlyoffice\\DocumentService","type":"->"},{"file":"/usr/share/nginx/html/nextcloud/apps/onlyoffice/lib/DocumentService.php","line":444,"function":"getConvertedUri","class":"OCA\\Onlyoffice\\DocumentService","type":"->"},{"file":"/usr/share/nginx/html/nextcloud/apps/onlyoffice/lib/Controller/SettingsController.php","line":192,"function":"checkDocServiceUrl","class":"OCA\\Onlyoffice\\DocumentService","type":"->"},{"file":"/usr/share/nginx/html/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":230,"function":"saveAddress","class":"OCA\\Onlyoffice\\Controller\\SettingsController","type":"->"},{"file":"/usr/share/nginx/html/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":137,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/usr/share/nginx/html/nextcloud/lib/private/AppFramework/App.php","line":184,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/usr/share/nginx/html/nextcloud/lib/private/Route/Router.php","line":315,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/usr/share/nginx/html/nextcloud/lib/base.php","line":1069,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/usr/share/nginx/html/nextcloud/index.php","line":39,"function":"handleRequest","class":"OC","type":"::"}],"File":"/usr/share/nginx/html/nextcloud/apps/onlyoffice/lib/DocumentService.php","Line":249,"message":"getConvertedUri on check error","CustomMessage":"getConvertedUri on check error"}}
/usr/share/nginx/html/nextcloud/config/config.php:
<?php
$CONFIG = array (
'instanceid' => 'oc1dj37xll3o',
'passwordsalt' => 'kaigEJdL+dHY4tmjx6jpEcUrrkRkNI',
'secret' => 'Mratj/hmDvDbsTyjaGImXCBb74AqPs/aQ3En3Hq2FIGaIlBG',
'trusted_domains' =>
array (
0 => 'pan.xxxx.com',
1 => '127.0.0.1',
2 => '10.1.51.204',
3 => '10.1.51.205',
4 => '10.1.43.204',
5 => 'onlyoffice.xxxx.com',
),
'datadirectory' => '/data/nextcloud/data',
'dbtype' => 'mysql',
'version' => '28.0.3.2',
'overwrite.cli.url' => 'https://pan.xxxx.com',
'overwritehost' => 'pan.xxxx.com',
'overwriteprotocol' => 'https',
'dbname' => 'nextcloud_db',
'dbhost' => '127.0.0.1:3306',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'nextclouduser',
'dbpassword' => 'nextcloudpasswd',
'onlyoffice' =>
array (
'verify_peer_off' => true,
'jwt_secret' => "NOvp27PTL3QdB435UwLTNSI4xnEycesy",
'jwt_header' => "AuthorizationJwt",
),
'allow_local_remote_servers' => true,
'installed' => true,
);
onlyoffice configuration and logs
the onlyoffice is another machine，local.json :
{
"services": {
"CoAuthoring": {
"sql": {
"type": "postgres",
"dbHost": "localhost",
"dbPort": "5432",
"dbName": "onlyoffice",
"dbUser": "onlyoffice",
"dbPass": "onlyoffice"
},
"token": {
"enable": {
"request": {
"inbox": true,
"outbox": true
},
"browser": true
},
"inbox": {
"header": "AuthorizationJwt"
},
"outbox": {
"header": "AuthorizationJwt"
}
},
"secret": {
"inbox": {
"string": "NOvp27PTL3QdB435UwLTNSI4xnEycesy"
},
"outbox": {
"string": "NOvp27PTL3QdB435UwLTNSI4xnEycesy"
},
"session": {
"string": "NOvp27PTL3QdB435UwLTNSI4xnEycesy"
}
}
}
},
"rabbitmq": {
"url": "amqp://guest:guest@localhost"
},
"storage": {
"fs": {
"secretString": "7A0a1J9fjvMqVTboEMNR"
}
}
}
nginx/conf.d/ds.conf :
include /etc/nginx/includes/http-common.conf;
server {
listen 127.0.0.1:80;
listen [::]:80 default_server;
server_name onlyoffice.xxxx.com;
server_tokens off;
set $secure_link_secret 7A0a1J9fjvMqVTboEMNR;
rewrite ^ https://$host$request_uri? permanent;
}
server {
listen 0.0.0.0:443 ssl http2;
listen [::]:443 ssl default_server;
server_tokens off;
root /usr/share/nginx/html;
set $secure_link_secret 7A0a1J9fjvMqVTboEMNR;
server_name onlyoffice.xxxx.com;
ssl_certificate /etc/xxxx.com.pem;
ssl_certificate_key /etc/xxxx.com.key;
ssl_verify_client off;
ssl_ciphers "EECDH+AESGCM:EDH+AESGCM:AES256+EECDH:AES256+EDH";
ssl_protocols TLSv1.2;
ssl_session_cache builtin:1000 shared:SSL:10m;
ssl_prefer_server_ciphers on;
add_header Strict-Transport-Security max-age=31536000;
add_header Access-Control-Allow-Origin *;
add_header X-Content-Type-Options nosniff;
include /etc/nginx/includes/ds-*.conf;
}
/var/log/onlyoffice/documentserver/converter/out.log
[2024-05-27] [ERROR] [localhost] [conv_check_592047619_docx] [userId] nodeJS - error downloadFile:url=https://pan.xxxx.com/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.h8zzMmYroF5JGPH2dhR6hW_Amp0LeNdq-GwGzAbhyB4;attempt=3;code:HPE_CR_EXPECTED;connect:null Error: Parse Error: Missing expected CR after header value
at TLSSocket.socketOnData (node:_http_client:494:22)
at TLSSocket.emit (node:events:527:28)
at addChunk (node:internal/streams/readable:315:12)
at readableAddChunk (node:internal/streams/readable:289:9)
at TLSSocket.Readable.push (node:internal/streams/readable:228:10)
at TLSWrap.onStreamRead (node:internal/stream_base_commons:190:23)
And suggestions on what I can try with?
Thanks in advance