Hi, im having issues to open documents with collabora, im using nginx proxy manager for all my ssl certificates, when i go to settings/admin/richdocuments it says my server is reachable, when i go to hosting/capabilities i get {“convert-to”:{“available”:true,“endpoint”:“/cool/convert-to”},“hasMobileSupport”:true,“hasProxyPrefix”:false,“hasTemplateSaveAs”:false,“hasTemplateSource”:true,“hasZoteroSupport”:true,“productName”:“Collabora Online Development Edition”,“productVersion”:“23.05.5.3”,“productVersionHash”:“5093121”,“serverId”:“31530d26”}, i even tried to use a demo server and my documents wont open, i dont know what else to do so im asking here to see if someone can help me
system information
Nextcloud version (eg, 26.0.1): | 27.1.3 |
Operating system and version (eg, Ubuntu 22.04): | Ubuntu Server 22.0.4 LTS |
Apache or nginx version (eg, Apache 2.4.25): | Apache 2.4.52 |
PHP version (eg, 8.1): | 8.1.2 |
Database (sqlite or MariaDB or Postgres) | MariaDB |
Is this the first time you’ve seen this error? | yes |
The issue you are facing:
-
Steps to replicate it:
I try to open a document and it wont load all i get is Document loading failed -
The output of your Nextcloud log in Admin > Logging:
- The output of your config.php file in
/path/to/nextcloud
**
(usehttps://.../settings/admin/support
which auto-removes identifying information!):
{
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"***REMOVED SENSITIVE VALUE***",
"***REMOVED SENSITIVE VALUE***"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "27.1.3.2",
"overwrite.cli.url": "***REMOVED SENSITIVE VALUE***",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"htaccess.RewriteBase": "\/",
"default_phone_region": "US",
"memcache.local": "\\OC\\Memcache\\Redis",
"memcache.distributed": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": "0"
},
"maintenance": false,
"theme": "",
"loglevel": 0,
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"mail_smtpmode": "smtp",
"mail_smtpsecure": "tls",
"mail_sendmailmode": "smtp",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauthtype": "LOGIN",
"mail_smtpauth": 1,
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "587",
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"app_install_overwrite": [
"richdocuments"
]
}