Nextcloud version (eg, 20.0.5): 26.0.1
Operating system and version (eg, Ubuntu 20.04): Debian 10 (Buster)
Apache or nginx version (eg, Apache 2.4.25): Apache/2.4.38
PHP version (eg, 7.4): 8.0.28
The issue you are facing:
I am backing up settings and chats of my apps on my Android phone to my Nextcloud. To do this, I have setup “Auto Uploads” in the Nextcloud app to automatically upload once there is a new file.
The folder for my Chats quickly fills after a few days due to a daily backup. When I go ahead an do a bulk delete of the old backups, it deletes the files but after some the folder size is getting stuck and stays at a random amount.
At first I encountered this issue while I had the file deletion automated via the Nextcloud retention app. I deactivated the retention app and tried again to see if it was the app causing it, but the same happened after a while even without the app.
The only way I can work around this at the moment is by renaming the folders in question, creating new folders with the original names, moving the files to the new folder and then deleting the old/original folder.
Example:
Android Backups → Signal (Original)
Rename Signal folder:
Android Backups -> Signal-bak
Create new Signal folder and move the existing files from Signal-bak to Signal
Rename Android Backups folder
Android Backups-bak
Create new Android Backups folder and move the existing folders/files from Android Backups-bak to Android Backups
Is this the first time you’ve seen this error? (Y/N): No
Steps to replicate it:
I was unable to find a way to reproduce this issue reliably. I can only say that it might be connected to bulk deleting files and Nextcloud getting confused?!
The output of your Nextcloud log in Admin > Logging: (There is only a bunch of the following entries in my logs, nothing else)
{
"reqId": "ZGfjD-kK37OWG@bElQPnZAAAAFI",
"level": 3,
"time": "2023-05-19T20:58:55+00:00",
"remoteAddr": "***",
"user": "--",
"app": "no app in context",
"method": "GET",
"url": "/",
"message": "App encryption threw an error during app.php load: No mount for path /files_encryption/OC_DEFAULT_MODULE/pubShare_8d0ed5e4.publicKey existing mounts: ",
"userAgent": "--",
"version": "26.0.1.1",
"exception": {
"Exception": "OCP\\Files\\NotFoundException",
"Message": "No mount for path /files_encryption/OC_DEFAULT_MODULE/pubShare_8d0ed5e4.publicKey existing mounts: ",
"Code": 0,
"Trace": [
{
"file": "/var/www/vhosts/my-host/my-nextcloud/lib/private/Files/Filesystem.php",
"line": 319,
"function": "find",
"class": "OC\\Files\\Mount\\Manager",
"type": "->"
},
{
"file": "/var/www/vhosts/my-host/my-nextcloud/lib/private/Files/View.php",
"line": 1167,
"function": "resolvePath",
"class": "OC\\Files\\Filesystem",
"type": "::"
},
{
"file": "/var/www/vhosts/my-host/my-nextcloud/lib/private/Files/View.php",
"line": 548,
"function": "basicOperation",
"class": "OC\\Files\\View",
"type": "->"
},
{
"file": "/var/www/vhosts/my-host/my-nextcloud/lib/private/Encryption/Keys/Storage.php",
"line": 268,
"function": "file_exists",
"class": "OC\\Files\\View",
"type": "->"
},
{
"file": "/var/www/vhosts/my-host/my-nextcloud/lib/private/Encryption/Keys/Storage.php",
"line": 228,
"function": "getKey",
"class": "OC\\Encryption\\Keys\\Storage",
"type": "->"
},
{
"file": "/var/www/vhosts/my-host/my-nextcloud/lib/private/Encryption/Keys/Storage.php",
"line": 120,
"function": "getKeyWithUid",
"class": "OC\\Encryption\\Keys\\Storage",
"type": "->"
},
{
"file": "/var/www/vhosts/my-host/my-nextcloud/apps/encryption/lib/KeyManager.php",
"line": 614,
"function": "getSystemUserKey",
"class": "OC\\Encryption\\Keys\\Storage",
"type": "->"
},
{
"file": "/var/www/vhosts/my-host/my-nextcloud/apps/encryption/lib/KeyManager.php",
"line": 170,
"function": "getPublicShareKey",
"class": "OCA\\Encryption\\KeyManager",
"type": "->"
},
{
"file": "/var/www/vhosts/my-host/my-nextcloud/apps/encryption/lib/Users/Setup.php",
"line": 62,
"function": "validateShareKey",
"class": "OCA\\Encryption\\KeyManager",
"type": "->"
},
{
"file": "/var/www/vhosts/my-host/my-nextcloud/apps/encryption/lib/AppInfo/Application.php",
"line": 55,
"function": "setupSystem",
"class": "OCA\\Encryption\\Users\\Setup",
"type": "->"
},
{
"file": "/var/www/vhosts/my-host/my-nextcloud/apps/encryption/appinfo/app.php",
"line": 37,
"function": "setUp",
"class": "OCA\\Encryption\\AppInfo\\Application",
"type": "->"
},
{
"file": "/var/www/vhosts/my-host/my-nextcloud/lib/private/legacy/OC_App.php",
"line": 316,
"args": [
"/var/www/vhosts/my-host/my-nextcloud/apps/encryption/appinfo/app.php"
],
"function": "require_once"
},
{
"file": "/var/www/vhosts/my-host/my-nextcloud/lib/private/legacy/OC_App.php",
"line": 192,
"function": "requireAppFile",
"class": "OC_App",
"type": "::"
},
{
"file": "/var/www/vhosts/my-host/my-nextcloud/lib/private/legacy/OC_App.php",
"line": 141,
"function": "loadApp",
"class": "OC_App",
"type": "::"
},
{
"file": "/var/www/vhosts/my-host/my-nextcloud/lib/private/Files/SetupManager.php",
"line": 132,
"function": "loadApps",
"class": "OC_App",
"type": "::"
},
{
"file": "/var/www/vhosts/my-host/my-nextcloud/lib/private/Files/SetupManager.php",
"line": 351,
"function": "setupBuiltinWrappers",
"class": "OC\\Files\\SetupManager",
"type": "->"
},
{
"file": "/var/www/vhosts/my-host/my-nextcloud/lib/private/Files/SetupManager.php",
"line": 391,
"function": "setupRoot",
"class": "OC\\Files\\SetupManager",
"type": "->"
},
{
"file": "/var/www/vhosts/my-host/my-nextcloud/lib/private/Files/Mount/Manager.php",
"line": 95,
"function": "setupForPath",
"class": "OC\\Files\\SetupManager",
"type": "->"
},
{
"file": "/var/www/vhosts/my-host/my-nextcloud/lib/private/Files/View.php",
"line": 1390,
"function": "find",
"class": "OC\\Files\\Mount\\Manager",
"type": "->"
},
{
"file": "/var/www/vhosts/my-host/my-nextcloud/lib/private/Files/Node/Root.php",
"line": 205,
"function": "getFileInfo",
"class": "OC\\Files\\View",
"type": "->"
},
{
"function": "get",
"class": "OC\\Files\\Node\\Root",
"type": "->"
},
{
"file": "/var/www/vhosts/my-host/my-nextcloud/lib/private/Files/Node/LazyFolder.php",
"line": 72,
"function": "call_user_func_array"
},
{
"file": "/var/www/vhosts/my-host/my-nextcloud/lib/private/Files/Node/LazyFolder.php",
"line": 149,
"function": "__call",
"class": "OC\\Files\\Node\\LazyFolder",
"type": "->"
},
{
"file": "/var/www/vhosts/my-host/my-nextcloud/lib/private/Files/AppData/AppData.php",
"line": 132,
"function": "get",
"class": "OC\\Files\\Node\\LazyFolder",
"type": "->"
},
{
"file": "/var/www/vhosts/my-host/my-nextcloud/lib/private/Template/JSCombiner.php",
"line": 87,
"function": "getFolder",
"class": "OC\\Files\\AppData\\AppData",
"type": "->"
},
{
"file": "/var/www/vhosts/my-host/my-nextcloud/lib/private/Template/JSResourceLocator.php",
"line": 120,
"function": "process",
"class": "OC\\Template\\JSCombiner",
"type": "->"
},
{
"file": "/var/www/vhosts/my-host/my-nextcloud/lib/private/Template/JSResourceLocator.php",
"line": 72,
"function": "cacheAndAppendCombineJsonIfExist",
"class": "OC\\Template\\JSResourceLocator",
"type": "->"
},
{
"file": "/var/www/vhosts/my-host/my-nextcloud/lib/private/Template/ResourceLocator.php",
"line": 73,
"function": "doFind",
"class": "OC\\Template\\JSResourceLocator",
"type": "->"
},
{
"file": "/var/www/vhosts/my-host/my-nextcloud/lib/private/TemplateLayout.php",
"line": 377,
"function": "find",
"class": "OC\\Template\\ResourceLocator",
"type": "->"
},
{
"file": "/var/www/vhosts/my-host/my-nextcloud/lib/private/TemplateLayout.php",
"line": 222,
"function": "findJavascriptFiles",
"class": "OC\\TemplateLayout",
"type": "::"
},
{
"file": "/var/www/vhosts/my-host/my-nextcloud/lib/private/legacy/OC_Template.php",
"line": 182,
"function": "__construct",
"class": "OC\\TemplateLayout",
"type": "->"
},
{
"file": "/var/www/vhosts/my-host/my-nextcloud/lib/private/Template/Base.php",
"line": 132,
"function": "fetchPage",
"class": "OC_Template",
"type": "->"
},
{
"file": "/var/www/vhosts/my-host/my-nextcloud/lib/base.php",
"line": 833,
"function": "printPage",
"class": "OC\\Template\\Base",
"type": "->"
},
{
"file": "/var/www/vhosts/my-host/my-nextcloud/lib/base.php",
"line": 1165,
"function": "init",
"class": "OC",
"type": "::"
},
{
"file": "/var/www/vhosts/my-host/my-nextcloud/index.php",
"line": 34,
"args": [
"/var/www/vhosts/my-host/my-nextcloud/lib/base.php"
],
"function": "require_once"
}
],
"File": "/var/www/vhosts/my-host/my-nextcloud/lib/private/Files/Mount/Manager.php",
"Line": 118,
"message": "App encryption threw an error during app.php load: No mount for path /files_encryption/OC_DEFAULT_MODULE/pubShare_8d0ed5e4.publicKey existing mounts: ",
"CustomMessage": "App encryption threw an error during app.php load: No mount for path /files_encryption/OC_DEFAULT_MODULE/pubShare_8d0ed5e4.publicKey existing mounts: "
}
}
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
{
"system": {
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"my-nextcloud"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "26.0.1.1",
"overwrite.cli.url": "https:\/\/my-nextcloud\/",
"htaccess.RewriteBase": "\/",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"simpleSignUpLink.shown": false,
"default_phone_region": "DE",
"memcache.local": "\\OC\\Memcache\\APCu",
"mail_smtpmode": "smtp",
"mail_smtpsecure": "ssl",
"mail_sendmailmode": "smtp",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauthtype": "LOGIN",
"mail_smtpauth": 1,
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "465",
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"theme": "",
"loglevel": 2,
"maintenance": false
},
"apps": {
"activity": {
"enable_email": "no",
"enabled": "yes",
"installed_version": "2.18.0",
"notify_email_calendar": "0",
"notify_email_calendar_event": "0",
"notify_email_calendar_todo": "0",
"notify_email_contacts": "0",
"notify_email_file_changed": "0",
"notify_email_group_settings": "0",
"notify_notification_calendar": "0",
"notify_notification_calendar_event": "0",
"notify_notification_calendar_todo": "0",
"notify_notification_contacts": "0",
"notify_notification_favorite": "0",
"notify_notification_file_changed": "0",
"notify_notification_file_favorite_changed": "0",
"notify_notification_group_settings": "0",
"notify_notification_personal_settings": "0",
"notify_notification_security": "1",
"notify_setting_batchtime": "3600",
"notify_setting_self": "0",
"notify_setting_selfemail": "0",
"types": "filesystem"
},
"admin_audit": {
"enabled": "yes",
"installed_version": "1.16.0",
"types": "logging"
},
"backgroundjob": {
"lastjob": "13"
},
"breezedark": {
"enabled": "no",
"installed_version": "24.0.2",
"theme_automatic_activation_enabled": "1",
"theme_cachebuster": "0",
"theme_custom_styling": "",
"theme_enabled": "1",
"theme_login_page": "1",
"types": ""
},
"circles": {
"enabled": "no",
"installed_version": "24.0.0",
"loopback_tmp_scheme": "https",
"maintenance_run": "0",
"maintenance_update": "{\"3\":1658354970,\"2\":1658354970,\"1\":1658354971}",
"types": "filesystem,dav"
},
"cloud_federation_api": {
"enabled": "yes",
"installed_version": "1.9.0",
"types": "filesystem"
},
"comments": {
"enabled": "no",
"installed_version": "1.14.0",
"types": "logging"
},
"contactsinteraction": {
"enabled": "no",
"installed_version": "1.5.0",
"types": "dav"
},
"core": {
"backgroundjobs_mode": "cron",
"default_encryption_module": "OC_DEFAULT_MODULE",
"emailTestSuccessful": "1",
"encryption_enabled": "yes",
"installedat": "1658352012.8921",
"lastcron": "1684927210",
"lastupdateResult": "[]",
"lastupdatedat": "1684925301",
"moveavatarsdone": "yes",
"oc.integritycheck.checker": "[]",
"previewsCleanedUp": "1",
"public_files": "files_sharing\/public.php",
"public_webdav": "dav\/appinfo\/v1\/publicwebdav.php",
"theming.variables": "41545bc493ea402b7a9b19b640ab406b",
"updater.secret.created": "1682349211",
"vendor": "nextcloud"
},
"dashboard": {
"enabled": "no",
"installed_version": "7.4.0",
"types": ""
},
"dav": {
"buildCalendarReminderIndex": "yes",
"buildCalendarSearchIndex": "yes",
"chunks_migrated": "1",
"enabled": "yes",
"generateBirthdayCalendar": "no",
"installed_version": "1.25.0",
"regeneratedBirthdayCalendarsForYearFix": "yes",
"sendEventReminders": "no",
"sendInvitations": "no",
"types": "filesystem"
},
"encryption": {
"enabled": "yes",
"installed_version": "2.14.0",
"masterKeyId": "master_8d0ed5e4",
"publicShareKeyId": "pubShare_8d0ed5e4",
"recoveryKeyId": "recoveryKey_8d0ed5e4",
"types": "filesystem"
},
"federatedfilesharing": {
"enabled": "yes",
"installed_version": "1.16.0",
"types": ""
},
"federation": {
"enabled": "no",
"installed_version": "1.14.0",
"types": "authentication"
},
"files": {
"enabled": "yes",
"installed_version": "1.21.1",
"types": "filesystem"
},
"files_automatedtagging": {
"enabled": "no",
"installed_version": "1.15.3",
"types": "filesystem"
},
"files_pdfviewer": {
"enabled": "yes",
"installed_version": "2.7.0",
"types": ""
},
"files_retention": {
"enabled": "no",
"installed_version": "1.14.1",
"notify_before": "no",
"types": ""
},
"files_rightclick": {
"enabled": "yes",
"installed_version": "1.5.0",
"types": ""
},
"files_sharing": {
"enabled": "no",
"incoming_server2server_share_enabled": "no",
"installed_version": "1.16.2",
"lookupServerEnabled": "no",
"lookupServerUploadEnabled": "no",
"outgoing_server2server_share_enabled": "no",
"types": "filesystem"
},
"files_trashbin": {
"enabled": "yes",
"installed_version": "1.16.0",
"types": "filesystem,dav"
},
"files_versions": {
"enabled": "no",
"installed_version": "1.18.0",
"types": "filesystem,dav"
},
"firstrunwizard": {
"enabled": "no",
"installed_version": "2.13.0",
"types": "logging"
},
"logreader": {
"enabled": "yes",
"installed_version": "2.11.0",
"types": ""
},
"lookup_server_connector": {
"enabled": "yes",
"installed_version": "1.14.0",
"types": "authentication"
},
"nextcloud_announcements": {
"enabled": "no",
"installed_version": "1.13.0",
"pub_date": "Thu, 24 Oct 2019 00:00:00 +0200",
"types": "logging"
},
"notifications": {
"enabled": "yes",
"installed_version": "2.14.0",
"types": "logging"
},
"oauth2": {
"enabled": "yes",
"installed_version": "1.14.0",
"types": "authentication"
},
"password_policy": {
"enabled": "yes",
"enforceNumericCharacters": "1",
"enforceSpecialCharacters": "1",
"enforceUpperLowerCase": "1",
"installed_version": "1.16.0",
"types": "authentication"
},
"photos": {
"enabled": "yes",
"installed_version": "2.2.0",
"lastPlaceMappedUser": "user1",
"lastPlaceMappingDone": "true",
"types": "dav,authentication"
},
"previewgenerator": {
"enabled": "no",
"installed_version": "5.1.1",
"types": "filesystem"
},
"privacy": {
"enabled": "no",
"installed_version": "1.8.0",
"types": ""
},
"provisioning_api": {
"enabled": "yes",
"installed_version": "1.16.0",
"types": "prevent_group_restriction"
},
"recommendations": {
"enabled": "no",
"installed_version": "1.3.0",
"types": ""
},
"related_resources": {
"enabled": "yes",
"installed_version": "1.1.0-alpha1",
"types": ""
},
"serverinfo": {
"cached_count_filecache": "14305",
"cached_count_storages": "3",
"enabled": "yes",
"installed_version": "1.16.0",
"types": ""
},
"settings": {
"enabled": "yes",
"installed_version": "1.8.0",
"profile_enabled_by_default": "0",
"types": ""
},
"sharebymail": {
"enabled": "no",
"installed_version": "1.14.0",
"types": "filesystem"
},
"support": {
"enabled": "no",
"installed_version": "1.7.0",
"types": "session"
},
"survey_client": {
"enabled": "no",
"installed_version": "1.12.0",
"types": ""
},
"systemtags": {
"enabled": "no",
"installed_version": "1.15.0",
"types": "logging"
},
"text": {
"enabled": "yes",
"installed_version": "3.7.2",
"types": "dav"
},
"theming": {
"cachebuster": "2",
"enabled": "yes",
"installed_version": "2.1.1",
"slogan": "***REMOVED SENSITIVE VALUE***",
"types": "logging",
"url": "***REMOVED SENSITIVE VALUE***"
},
"twofactor_backupcodes": {
"enabled": "yes",
"installed_version": "1.15.0",
"types": ""
},
"twofactor_totp": {
"enabled": "yes",
"installed_version": "8.0.0-alpha.0",
"types": ""
},
"updatenotification": {
"breezedark": "24.0.2",
"core": "25.0.6.1",
"enabled": "yes",
"files_automatedtagging": "1.15.3",
"installed_version": "1.16.0",
"related_resources": "1.0.4",
"twofactor_totp": "6.4.1",
"types": "",
"update_check_errors": "0"
},
"user_status": {
"enabled": "no",
"installed_version": "1.4.0",
"types": ""
},
"viewer": {
"enabled": "yes",
"installed_version": "1.10.0",
"types": ""
},
"weather_status": {
"enabled": "no",
"installed_version": "1.4.0",
"types": ""
},
"workflowengine": {
"enabled": "yes",
"installed_version": "2.8.0",
"types": "filesystem"
}
}
}
The output of your Apache/nginx/system log in /var/log/____:
Those are empty