help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): 26.0.0
Operating system and version (eg, Ubuntu 20.04): rocky 9
Apache or nginx version (eg, Apache 2.4.25): 2.4.53
PHP version (eg, 7.4): 8.0.27
The issue you are facing:
Is this the first time you’ve seen this error? (Y/N): N
Steps to replicate it:
configure log as logfile in config.php
restart httpd
admire the empty logfile
The output of your Nextcloud log in Admin > Logging:
THERE IS NO LOGS
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
-rw-r-----. 1 apache apache 552 May 29 15:04 /srv/cloudata/nextcloud.log
-rw-r--r--. 1 apache apache 0 May 29 15:04 /var/www/html/nextcloud/nextcloud.log
-rw-r--r--. 1 apache apache 0 May 29 15:04 /var/www/html/nextcloud/ocs/nextcloud.log
i’m really puzzled how it works. it touch different files in different locations (i don’t get why) and those files apparently are read only or cannot be written by nextcloud.