Nextcloud 18: ONLYOFFICE cannot be reached. Please contact admin

🍱 Features & apps community document server
,
1

I’m a new one for Nextcloud community.

I installed nextcloud on ubuntu server.

when I try to open document to a spreadsheet, I got next error:
ONLYOFFICE cannot be reached. Please contact admin

I have this error when I try to open a doc or spreadsheet.
I have reinstalled Onlyoffice bit the error is still there.

Also, I have checked, that the Community Document Server is installed and enabled.

Versions:

  • Nextcloud Server is 18.0.4
  • Community Document Server is 0.1.5
  • ONLYOFFICE is 4.14
  • Operation System is Ubuntu server 18.04
2

I found the problem!
there was a wrong settings for ONLYOFFICE. Document Editing Service address was wrong. it refers to http host without domain name.

When I changed it to my https URL with domain name it was fixed it.

4

Hi. I’m having the same problem. Please elaborate what you mean by http host without domain name, and please give an example of what you changed it to

1 Like
5

I had the same issue. It’s in Nextcloud settings under Onlyoffice after installation.

6

For further details how to fixed, help other don’t understand the solution, I share this screenshot
sorry I’m not able to upload the screenshot at this moment

in Nextcloud setting

Onlyoffice > Server settings > Change ‘http’ to ‘https’