next cloud crashes when working with the web interface.

asbc · April 2, 2024, 5:08pm

next cloud crashes when working with the web interface. We solve the problem by restarting the virtual machine.
I’m attaching the report.

Server configuration detail

Operating system: Linux 5.10.0-21-amd64 #1 SMP Debian 5.10.162-1 (2023-01-21) x86_64

Webserver: Apache/2.4.54 (Debian) (fpm-fcgi)

Database: pgsql PostgreSQL 15.2 (Debian 15.2-1.pgdg110+1) on x86_64-pc-linux-gnu, compiled by gcc (Debian 10.2.1-6) 10.2.1 20210110, 64-bit

PHP version: 8.1.17

Modules loaded: Core, date, libxml, openssl, pcre, zlib, filter, hash, json, Reflection, SPL, session, standard, sodium, cgi-fcgi, mysqlnd, PDO, xml, bcmath, bz2, calendar, ctype, curl, dom, mbstring, FFI, fileinfo, ftp, gd, gettext, gmp, iconv, igbinary, imagick, intl, ldap, exif, msgpack, mysqli, pdo_mysql, pdo_pgsql, pgsql, Phar, posix, readline, shmop, SimpleXML, soap, sockets, sysvmsg, sysvsem, sysvshm, tokenizer, xmlreader, xmlwriter, xsl, zip, memcached, Zend OPcache

Nextcloud version: 28.0.3 - 28.0.3.2

[richdocuments] Ошибка: Failed to fetch the Collabora capabilities endpoint: cURL error 28: Operation timed out after 45001 milliseconds with 0 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://cloud.belcs.by/apps/richdocumentscode/proxy.php?req=/hosting/capabilities
GET /index.php/204
на 192.168.101.211 от – в 2 апр. 2024 г., 12:41:16

ConnectExceptioncURL error 28: Operation timed out after 45001 milliseconds with 0 bytes received (see libcurl - Error Codes) for https://cloud.belcs.by/apps/richdocumentscode/proxy.php?req=/hosting/capabilities

/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.phpстрока 158

GuzzleHttp\Handler\CurlFactory::createRejection

(
  "*** sensitive parameters replaced ***"
)

/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.phpстрока 110

GuzzleHttp\Handler\CurlFactory::finishError

()

/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlHandler.phpстрока 47

GuzzleHttp\Handler\CurlFactory::finish

()

/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.phpстрока 137

GuzzleHttp\Handler\CurlHandler->__invoke

()

/var/www/nextcloud/lib/private/Http/Client/DnsPinMiddleware.phpстрока 121

GuzzleHttp\Middleware::GuzzleHttp\{closure}

(
  "*** sensitive parameters replaced ***"
)

/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/PrepareBodyMiddleware.phpстрока 35

OC\Http\Client\DnsPinMiddleware->OC\Http\Client\{closure}

(
  "*** sensitive parameters replaced ***"
)

/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.phpстрока 31

GuzzleHttp\PrepareBodyMiddleware->__invoke

()

/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/RedirectMiddleware.phpстрока 71

GuzzleHttp\Middleware::GuzzleHttp\{closure}

(
  "*** sensitive parameters replaced ***"
)

/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.phpстрока 63

GuzzleHttp\RedirectMiddleware->__invoke

()

/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/HandlerStack.phpстрока 75

GuzzleHttp\Middleware::GuzzleHttp\{closure}

(
  "*** sensitive parameters replaced ***"
)

/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.phpстрока 331

GuzzleHttp\HandlerStack->__invoke

()

/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.phpстрока 168

GuzzleHttp\Client->transfer

()

/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.phpстрока 187

GuzzleHttp\Client->requestAsync

(
  "*** sensitive parameters replaced ***"
)

/var/www/nextcloud/lib/private/Http/Client/Client.phpстрока 230

GuzzleHttp\Client->request

()

/var/www/nextcloud/apps/richdocuments/lib/Service/CapabilitiesService.phpстрока 165

OC\Http\Client\Client->get

()

/var/www/nextcloud/apps/richdocuments/lib/Service/CapabilitiesService.phpстрока 73

OCA\Richdocuments\Service\CapabilitiesService->fetchFromRemote

()

/var/www/nextcloud/apps/richdocuments/lib/AppInfo/Application.phpстрока 96

OCA\Richdocuments\Service\CapabilitiesService->getCapabilities

()

/var/www/nextcloud/lib/private/AppFramework/Bootstrap/FunctionInjector.phpстрока 66

OCA\Richdocuments\AppInfo\Application->OCA\Richdocuments\AppInfo\{closure}

(
  "*** sensitive parameters replaced ***"
)

/var/www/nextcloud/lib/private/AppFramework/Bootstrap/BootContext.phpстрока 50

OC\AppFramework\Bootstrap\FunctionInjector->injectFn

()

/var/www/nextcloud/apps/richdocuments/lib/AppInfo/Application.phpстрока 151

OC\AppFramework\Bootstrap\BootContext->injectFn

()

/var/www/nextcloud/lib/private/AppFramework/Bootstrap/Coordinator.phpстрока 200

OCA\Richdocuments\AppInfo\Application->boot

()

/var/www/nextcloud/lib/private/App/AppManager.phpстрока 434

OC\AppFramework\Bootstrap\Coordinator->bootApp

()

/var/www/nextcloud/lib/private/App/AppManager.phpстрока 213

OC\App\AppManager->loadApp

()

/var/www/nextcloud/lib/private/legacy/OC_App.phpстрока 125

OC\App\AppManager->loadApps

()

/var/www/nextcloud/ocs/v1.phpстрока 59

OC_App::loadApps

()

/var/www/nextcloud/ocs/v2.phpстрока 23

undefinedundefinedrequire_once

(
  "/var/www/nextcloud/ocs/v1.php"
)

Необработанная запись в журнале

{
  "reqId": "6o26pUaoXffZXeTCaGUg",
  "level": 3,
  "time": "2024-04-02T11:13:11+00:00",
  "remoteAddr": "192.168.101.211",
  "user": "e.shahan",
  "app": "richdocuments",
  "method": "PUT",
  "url": "/ocs/v2.php/apps/user_status/api/v1/heartbeat?format=json",
  "message": "Failed to fetch the Collabora capabilities endpoint: cURL error 28: Operation timed out after 45001 milliseconds with 0 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://cloud.belcs.by/apps/richdocumentscode/proxy.php?req=/hosting/capabilities",
  "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36 OPR/110.0.0.0 (Edition developer)",
  "version": "28.0.3.2",
  "exception": {
    "Exception": "GuzzleHttp\\Exception\\ConnectException",
    "Message": "cURL error 28: Operation timed out after 45001 milliseconds with 0 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://cloud.belcs.by/apps/richdocumentscode/proxy.php?req=/hosting/capabilities",
    "Code": 0,
    "Trace": [
      {
        "file": "/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php",
        "line": 158,
        "function": "createRejection",
        "class": "GuzzleHttp\\Handler\\CurlFactory",
        "type": "::",
        "args": [
          "*** sensitive parameters replaced ***"
        ]
      },
      {
        "file": "/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php",
        "line": 110,
        "function": "finishError",
        "class": "GuzzleHttp\\Handler\\CurlFactory",
        "type": "::"
      },
      {
        "file": "/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlHandler.php",
        "line": 47,
        "function": "finish",
        "class": "GuzzleHttp\\Handler\\CurlFactory",
        "type": "::"
      },
      {
        "file": "/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php",
        "line": 137,
        "function": "__invoke",
        "class": "GuzzleHttp\\Handler\\CurlHandler",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/lib/private/Http/Client/DnsPinMiddleware.php",
        "line": 121,
        "function": "GuzzleHttp\\{closure}",
        "class": "GuzzleHttp\\Middleware",
        "type": "::",
        "args": [
          "*** sensitive parameters replaced ***"
        ]
      },
      {
        "file": "/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/PrepareBodyMiddleware.php",
        "line": 35,
        "function": "OC\\Http\\Client\\{closure}",
        "class": "OC\\Http\\Client\\DnsPinMiddleware",
        "type": "->",
        "args": [
          "*** sensitive parameters replaced ***"
        ]
      },
      {
        "file": "/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php",
        "line": 31,
        "function": "__invoke",
        "class": "GuzzleHttp\\PrepareBodyMiddleware",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/RedirectMiddleware.php",
        "line": 71,
        "function": "GuzzleHttp\\{closure}",
        "class": "GuzzleHttp\\Middleware",
        "type": "::",
        "args": [
          "*** sensitive parameters replaced ***"
        ]
      },
      {
        "file": "/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php",
        "line": 63,
        "function": "__invoke",
        "class": "GuzzleHttp\\RedirectMiddleware",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/HandlerStack.php",
        "line": 75,
        "function": "GuzzleHttp\\{closure}",
        "class": "GuzzleHttp\\Middleware",
        "type": "::",
        "args": [
          "*** sensitive parameters replaced ***"
        ]
      },
      {
        "file": "/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php",
        "line": 331,
        "function": "__invoke",
        "class": "GuzzleHttp\\HandlerStack",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php",
        "line": 168,
        "function": "transfer",
        "class": "GuzzleHttp\\Client",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php",
        "line": 187,
        "function": "requestAsync",
        "class": "GuzzleHttp\\Client",
        "type": "->",
        "args": [
          "*** sensitive parameters replaced ***"
        ]
      },
      {
        "file": "/var/www/nextcloud/lib/private/Http/Client/Client.php",
        "line": 230,
        "function": "request",
        "class": "GuzzleHttp\\Client",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/apps/richdocuments/lib/Service/CapabilitiesService.php",
        "line": 165,
        "function": "get",
        "class": "OC\\Http\\Client\\Client",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/apps/richdocuments/lib/Service/CapabilitiesService.php",
        "line": 73,
        "function": "fetchFromRemote",
        "class": "OCA\\Richdocuments\\Service\\CapabilitiesService",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/apps/richdocuments/lib/AppInfo/Application.php",
        "line": 96,
        "function": "getCapabilities",
        "class": "OCA\\Richdocuments\\Service\\CapabilitiesService",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/lib/private/AppFramework/Bootstrap/FunctionInjector.php",
        "line": 66,
        "function": "OCA\\Richdocuments\\AppInfo\\{closure}",
        "class": "OCA\\Richdocuments\\AppInfo\\Application",
        "type": "->",
        "args": [
          "*** sensitive parameters replaced ***"
        ]
      },
      {
        "file": "/var/www/nextcloud/lib/private/AppFramework/Bootstrap/BootContext.php",
        "line": 50,
        "function": "injectFn",
        "class": "OC\\AppFramework\\Bootstrap\\FunctionInjector",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/apps/richdocuments/lib/AppInfo/Application.php",
        "line": 151,
        "function": "injectFn",
        "class": "OC\\AppFramework\\Bootstrap\\BootContext",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/lib/private/AppFramework/Bootstrap/Coordinator.php",
        "line": 200,
        "function": "boot",
        "class": "OCA\\Richdocuments\\AppInfo\\Application",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/lib/private/App/AppManager.php",
        "line": 434,
        "function": "bootApp",
        "class": "OC\\AppFramework\\Bootstrap\\Coordinator",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/lib/private/App/AppManager.php",
        "line": 213,
        "function": "loadApp",
        "class": "OC\\App\\AppManager",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/lib/private/legacy/OC_App.php",
        "line": 125,
        "function": "loadApps",
        "class": "OC\\App\\AppManager",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/ocs/v1.php",
        "line": 59,
        "function": "loadApps",
        "class": "OC_App",
        "type": "::"
      },
      {
        "file": "/var/www/nextcloud/ocs/v2.php",
        "line": 23,
        "args": [
          "/var/www/nextcloud/ocs/v1.php"
        ],
        "function": "require_once"
      }
    ],
    "File": "/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php",
    "Line": 210,
    "message": "Failed to fetch the Collabora capabilities endpoint: cURL error 28: Operation timed out after 45001 milliseconds with 0 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://cloud.belcs.by/apps/richdocumentscode/proxy.php?req=/hosting/capabilities",
    "exception": [],
    "CustomMessage": "Failed to fetch the Collabora capabilities endpoint: cURL error 28: Operation timed out after 45001 milliseconds with 0 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://cloud.belcs.by/apps/richdocumentscode/proxy.php?req=/hosting/capabilities"
  },
  "id": "660c55884df8b"
}

wwe · April 2, 2024, 9:14pm

welcome to the community @asbc

as many others - use search you hit the problem your system can not reach CODE capabilities endpoint. There are many reasons but in your case it must be some generic issue with webserver or reverse proxy as I can’t access the URL as well.

asbc · April 3, 2024, 4:45am

the correct link https://cloud.belcs.by I modified it deliberately so as not to show the real address. corrected it back if it interferes with the diagnosis
of the total original address from the error log https://cloud .belcs.by/apps/richdocumentscode/proxy.php?req=/hosting/capabilities

wwe · April 3, 2024, 12:01pm

using the right URL both /hosting/capabilities and /hosting/discovery are accessible from the internet and discovery shows valid XML docs… if your cloud now tries to connect with the right URL and fails the problem must be local - DNS, routing or firewall…

asbc · April 3, 2024, 12:32pm

next cloud is currently running. sometimes, when adding files via the web interface, it crashes. When next cloud crashes, the error that was posted above is displayed in the log. I’m attaching a screenshot

wwe · April 3, 2024, 1:49pm

I’m not sure I get the meaning of “it crashes” but definitely you should fix the error. The problem is you server can not reach the URL and you should look there…