Nexcloud does not work with Chrome or Edge after update to version 29

ℹ️ Support
,
1

Nextcloud version: 29.05
Operating system and version :Red Hat Linux 9.4
Apache or nginx version: Apache/2.4.57 (Red Hat)
PHP version: 8.30

The issue you are facing:

  • After migration and upgrade from RHEL 7/Nextcloud 23, we are facing the problem that attempts to open Nextcloud with Chrome or Edge browsers. When attempting to add or share files, the side panel fails to open and fails with “Action failed”. This leaves no errors in the Nextcloud log, nor any I can find in the apache logs.
    This error does not appear with Firefox. This has nothing to do with company or organisation specific browser hardening as our own users and partner organisations experience the same problem.

Is this the first time you’ve seen this error?: N

Steps to replicate it:

  1. Log in to Nexctloudwith Chrome or Edge
  2. Attempt to share a file or folder
  3. Side panel fails to open with “Action failed”

The output of your Nextcloud log in Admin > Logging:

This is pointless as the errors are not reflected in the log.

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

<?php
$CONFIG = array (
  'instanceid' => '****',
  'passwordsalt' => '******',
  'secret' => '******',
  'trusted_domains' =>
  array (
    0 => '****',
    1 => '****',
  ),
  'datadirectory' => '/var/www/html/nextcloud/data',
  'dbtype' => 'mysql',
  'version' => '29.0.3.4',
  'overwrite.cli.url' => 'http://*******/nextcloud',
  'dbname' => 'nextcloud',
  'dbhost' => 'localhost',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'mysql.utf8mb4' => true,
  'dbuser' => 'nextcloud',
  'dbpassword' => '*******',
  'installed' => true,
  'memcache.local' => '\\OC\\Memcache\\APCu',
  'filelocking.enabled' => true,
  'memcache.locking' => '\\OC\\Memcache\\Redis',
  'redis' =>
  array (
    'host' => '/var/run/redis/redis.sock',
    'port' => 0,
    'timeout' => 0.0,
  ),
  'updater.release.channel' => 'stable',
  'maintenance' => false,
  'loglevel' => 2,
  'trashbin_retention_obligation' => 'auto, 30',
  'maintenance_window_start' => 1,
);

The output of your Apache/nginx/system log in /var/log/____:
/var/log/httpd/error_log

[Mon Sep 09 04:45:58.013074 2024] [suexec:notice] [pid 888:tid 888] AH01232: suEXEC mechanism enabled (wrapper: /usr/sbin/suexec)
[Mon Sep 09 04:45:58.038595 2024] [lbmethod_heartbeat:notice] [pid 888:tid 888] AH02282: No slotmem from mod_heartmonitor
[Mon Sep 09 04:45:58.045268 2024] [mpm_event:notice] [pid 888:tid 888] AH00489: Apache/2.4.57 (Red Hat Enterprise Linux) OpenSSL/3.0.7 configured -- resuming normal operations
[Mon Sep 09 04:45:58.045285 2024] [core:notice] [pid 888:tid 888] AH00094: Command line: '/usr/sbin/httpd -D FOREGROUND'
[Tue Sep 10 12:00:51.853489 2024] [mpm_event:notice] [pid 888:tid 888] AH00492: caught SIGWINCH, shutting down gracefully
[Tue Sep 10 12:00:52.978614 2024] [core:notice] [pid 14950:tid 14950] SELinux policy enabled; httpd running as context system_u:system_r:httpd_t:s0
[Tue Sep 10 12:00:52.981531 2024] [suexec:notice] [pid 14950:tid 14950] AH01232: suEXEC mechanism enabled (wrapper: /usr/sbin/suexec)
[Tue Sep 10 12:00:53.049436 2024] [lbmethod_heartbeat:notice] [pid 14950:tid 14950] AH02282: No slotmem from mod_heartmonitor
[Tue Sep 10 12:00:53.054213 2024] [mpm_event:notice] [pid 14950:tid 14950] AH00489: Apache/2.4.57 (Red Hat Enterprise Linux) OpenSSL/3.0.7 configured -- resuming normal operations
[Tue Sep 10 12:00:53.054265 2024] [core:notice] [pid 14950:tid 14950] AH00094: Command line: '/usr/sbin/httpd -D FOREGROUND'

ssl_error_log

[Sun Sep 08 17:42:13.153648 2024] [proxy_fcgi:error] [pid 235072:tid 235247] [client ****:***] AH01071: Got error 'Primary script unknown'
[Mon Sep 09 00:07:35.183343 2024] [core:error] [pid 235072:tid 235230] [client ******:***] AH10244: invalid URI path (/cgi-bin/.%2e/.%2e/.%2e/.%2e/.%2e/.%2e/.%2e/.%2e/.%2e/.%2e/bin/sh)
[Mon Sep 09 00:07:47.551946 2024] [core:error] [pid 235253:tid 235290] [client ******:*****] AH10244: invalid URI path (/cgi-bin/%%32%65%%32%65/%%32%65%%32%65/%%32%65%%32%65/%%32%65%%32%65/%%32%65%%32%65/%%32%65%%32%65/%%32%65%%32%65/bin/sh)
[Mon Sep 09 06:44:38.136338 2024] [proxy_fcgi:error] [pid 976:tid 1152] [client ******:****] AH01071: Got error 'Primary script unknown'
[Mon Sep 09 23:26:34.707787 2024] [proxy_fcgi:error] [pid 976:tid 1139] [client ******:****] AH01071: Got error 'Primary script unknown'
[Tue Sep 10 14:08:29.280018 2024] [access_compat:error] [pid 14954:tid 15090] [client ******:******] AH01797: client denied by server configuration: /var/www/html/nextcloud/data/.ocdata

Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.

Warning	no app in context	
ConnectException cURL error 7: Failed to connect to download.nextcloud.com port 443: Connection refused (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://download.nextcloud.com/server/apps/photos/cities1000.zip
issue while running UpdateSingleMetadata
"10.9.2024 klo 14.11.16"	
Warning	no app in context	
ConnectException cURL error 7: Failed to connect to download.nextcloud.com port 443: Connection refused (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://download.nextcloud.com/server/apps/photos/cities1000.zip
issue while running UpdateSingleMetadata
"10.9.2024 klo 14.11.15"	
Warning	no app in context	
ConnectException cURL error 7: Failed to connect to download.nextcloud.com port 443: Connection refused (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://download.nextcloud.com/server/apps/photos/cities1000.zip
issue while running UpdateSingleMetadata
"10.9.2024 klo 14.11.15"	
Warning	no app in context	
ConnectException cURL error 7: Failed to connect to download.nextcloud.com port 443: Connection refused (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://download.nextcloud.com/server/apps/photos/cities1000.zip
issue while running UpdateSingleMetadata
"10.9.2024 klo 14.11.14"	
Warning	no app in context	
ConnectException cURL error 7: Failed to connect to download.nextcloud.com port 443: Connection refused (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://download.nextcloud.com/server/apps/photos/cities1000.zip
issue while running UpdateSingleMetadata
"10.9.2024 klo 14.11.14"	
Warning	no app in context	
ConnectException cURL error 7: Failed to connect to download.nextcloud.com port 443: Connection refused (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://download.nextcloud.com/server/apps/photos/cities1000.zip
issue while running UpdateSingleMetadata
"10.9.2024 klo 14.11.13"	
Warning	no app in context	
ConnectException cURL error 7: Failed to connect to download.nextcloud.com port 443: Connection refused (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://download.nextcloud.com/server/apps/photos/cities1000.zip
issue while running UpdateSingleMetadata
"10.9.2024 klo 14.11.13"	
Warning	no app in context	
ConnectException cURL error 7: Failed to connect to download.nextcloud.com port 443: Connection refused (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://download.nextcloud.com/server/apps/photos/cities1000.zip
issue while running UpdateSingleMetadata
"10.9.2024 klo 14.11.12"	
Warning	no app in context	
ConnectException cURL error 7: Failed to connect to download.nextcloud.com port 443: Connection refused (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://download.nextcloud.com/server/apps/photos/cities1000.zip
issue while running UpdateSingleMetadata
"10.9.2024 klo 14.11.11"	
Warning	no app in context	
ConnectException cURL error 7: Failed to connect to download.nextcloud.com port 443: Connection refused (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://download.nextcloud.com/server/apps/photos/cities1000.zip
issue while running UpdateSingleMetadata
"10.9.2024 klo 14.11.11"	
Warning	no app in context	
ConnectException cURL error 7: Failed to connect to download.nextcloud.com port 443: Connection refused (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://download.nextcloud.com/server/apps/photos/cities1000.zip
issue while running UpdateSingleMetadata
"10.9.2024 klo 14.11.11"
2

Since this is a browser issue, you should look in the browser console from within the browser developer tools.
You can open the developer tools in Chrome and Edge with

Ctrl + Shift + I

then choose the console tab.

Much and good luck,
ernolf

1 Like
3

Do you have any errors or warnings under Administration settings->Overview?

I assure you that Nextcloud works just fine with Chrome/etc. It’s the a very common browser. :slight_smile:

'version' => '29.0.3.4',

Nextcloud version: 29.05

You appear to actually be running 29.0.3 not 29.0.5 so you’re missing a few maintenance releases.

P.S. Your installed apps may be relevant too. Post the output of occ app:list.

4

I have made a few tests with browser versions on my workstation and then on a from portal server in the network.
Serverside Firefox 128.0 46bit works
Chrome versio 127.0.6533.120 (Official Build) (64-bit) works
Edge Version 128.0.2739.67 (Official build) (64-bit) side panel doesn’t load, it just whirls.

Workstation side
Firefox 115.15.0esr works
Chrome 128.0.6613.120 (Official build) (64-bit) side panel doesn’t load, it just whirls.
Edge Versio 128.0.2739.67 (Official build) (64-bit) side panel doesn’t load, it just whirls.

5

Enabled:

  • activity: 2.21.1
  • admin_audit: 1.19.0
  • circles: 29.0.0-dev
  • cloud_federation_api: 1.12.0
  • comments: 1.19.0
  • contactsinteraction: 1.10.0
  • dashboard: 7.9.0
  • dav: 1.30.1
  • federatedfilesharing: 1.19.0
  • federation: 1.19.0
  • files: 2.1.0
  • files_downloadlimit: 2.0.0
  • files_external: 1.21.0
  • files_pdfviewer: 2.10.0
  • files_reminders: 1.2.0
  • files_sharing: 1.21.0
  • files_trashbin: 1.19.0
  • files_versions: 1.22.0
  • firstrunwizard: 2.18.0
  • logreader: 2.14.0
  • lookup_server_connector: 1.17.0
  • nextcloud_announcements: 1.18.0
  • notifications: 2.17.0
  • oauth2: 1.17.0
  • password_policy: 1.19.0
  • photos: 2.5.0
  • privacy: 1.13.0
  • provisioning_api: 1.19.0
  • recommendations: 2.1.0
  • related_resources: 1.4.0
  • serverinfo: 1.19.0
  • settings: 1.12.0
  • sharebymail: 1.19.0
  • support: 1.12.0
  • survey_client: 1.17.0
  • systemtags: 1.19.0
  • text: 3.10.1
  • theming: 2.4.0
  • twofactor_backupcodes: 1.18.0
  • updatenotification: 1.19.1
  • user_status: 1.9.0
  • viewer: 2.3.0
  • weather_status: 1.9.0
  • workflowengine: 2.11.0
    Disabled:
  • bruteforcesettings: 2.9.0 (installed 2.2.0)
  • encryption: 2.17.0
  • suspicious_login: 7.0.0
  • twofactor_totp: 11.0.0-dev
  • user_ldap: 1.20.0
6

Did you get a chance to check your browser console as suggested by @ernolf?

Also:

Do you have any errors or warnings under Administration settings->Overview?

And:

You appear to actually be running 29.0.3 not 29.0.5 so you’re missing a few maintenance releases.

7

Yes, we did do as @ernolf suggested.
In non-functioning Chrome version 128.0.6613.138 (64) bit, it fails to load the sidebar and just whirls…in the DevTool console I see this:
15 errors, 3 warnings, 1 issue:

kuva
kuva554×633 33.7 KB

kuva
kuva535×591 31.8 KB

8

Once again:

  • Do you have any errors or warnings under Administration settings->Overview?
  • Can you account for your installation being 29.0.3 while you stated you’re using 29.0.5? (We’re at 29.0.6 at this point).

Also, are you doing anything non-standard such as using a WAF of some sort (e.g. mod_security) or other types of content-based security/firewall inspection?

9

I applied the upgrade to 29.06 and then retried the file operations. The side panel now opens without a problem, for my test user anyway. I am waiting confirmation from other users.

10

I can confirm the minor verson upgrade to 29.06 does fix the side panel problem. Thanks for your assistance in this matter

11

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