New user new install on TrueNAS

alanon.sr3 · November 10, 2025, 6:56am

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The Basics

Nextcloud Server version (e.g., 29.x.x):
- 2.1.5
Operating system and version (e.g., Ubuntu 24.04):
- TrueNAS25.04.2.6
Web server and version (e.g, Apache 2.4.25):
- none
Reverse proxy and version _(e.g. nginx 1.27.2)
- noe
PHP version (e.g, 8.3):
- n/a
Is this the first time you’ve seen this error? (Yes / No):
- yes
When did this problem seem to first start?
- today
Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
- install as app on trueNAS
Are you using CloudfIare, mod_security, or similar? (Yes / No)
- No

Summary of the issue you are facing:

I’ve followed a tutorial on YouTube to install NextCloud on my TrueNAS (https://www.youtube.com/watch?v=8Cxg1mAYtL8&list=PLqNatAM8GFZeiS_E8jNDQKwFgYbhFxEGa&index=5) and filled in the gaps where it was missing, due to being outdated. I’ve got everything together, proceeded to install, and got almost completely done when I got the following error. Please assist.

Steps to replicate it (hint: details matter!):

First install attempt in TrueNAS

Log entries

Nextcloud

Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary

[EFAULT] Failed ‘up’ action for ‘nextcloud’ app. Please check /var/log/app_lifecycle.log for more details

More info…

Error: Traceback (most recent call last):
File “/usr/lib/python3/dist-packages/middlewared/job.py”, line 515, in run
await self.future
File “/usr/lib/python3/dist-packages/middlewared/job.py”, line 562, in \__run_body
rv = await self.middleware.run_in_thread(self.method, \*args)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/main.py”, line 627, in run_in_thread
return await self.run_in_executor(io_thread_pool_executor, method, \*args, \*\*kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/main.py”, line 624, in run_in_executor
return await loop.run_in_executor(pool, functools.partial(method, \*args, \*\*kwargs))
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3.11/concurrent/futures/thread.py”, line 58, in run
result = self.fn(\*self.args, \*\*self.kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/service/crud_service.py”, line 294, in nf
rv = func(\*args, \*\*kwargs)
^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/api/base/decorator.py”, line 101, in wrapped
result = func(\*args)
^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/plugins/apps/crud.py”, line 148, in do_create
return self.create_internal(job, app_name, version, data\[‘values’\], complete_app_details)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/lib/python3/dist-packages/middlewared/plugins/apps/crud.py”, line 193, in create_internal
raise e from None
File “/usr/lib/python3/dist-packages/middlewared/plugins/apps/crud.py”, line 186, in create_internal
compose_action(app_name, version, ‘up’, force_recreate=True, remove_orphans=True)
File “/usr/lib/python3/dist-packages/middlewared/plugins/apps/compose_utils.py”, line 61, in compose_action
raise CallError(err_msg)
middlewared.service_exception.CallError: \[EFAULT\] Failed ‘up’ action for ‘nextcloud’ app. Please check /var/log/app_lifecycle.log for more details.

Here’s the log:

truenas_admin@truenas\[\~\]$ sudo more /var/log/app_lifecycle.log
\[2025/11/09 16:14:03\] (ERROR) app_lifecycle.compose_action():56 - Failed ‘up’ action for ‘nextcloud’ app:  postgres Pulling \\n postgres_upgrade Pulling \\n redis Pulling \\n cron Pulling \\n imaginary Pulling \\n nextcloud Pulling \\n permissions Pulling \\n c
ron Warning pull access denied for ix-nextcloud, repository does not exist or may require ‘docker login’: denied: requested access to the resource is denied\\n 2d35ebdb57d9 Pulling fs layer \\n 5f5d5c202e32 Pulling fs layer \\n 62de57f1f0dd Pulling fs layer
\\n 1858250f26ee Pulling fs layer \\n 570440b5ef30 Pulling fs layer \\n 1858250f26ee Waiting \\n 570440b5ef30 Waiting \\n nextcloud Warning pull access denied for ix-nextcloud, repository does not exist or may require ‘docker login’: denied: requested access
to the resource is denied\\n b1badc6e5066 Pulling fs layer \\n 3166755df2cd Pulling fs layer \\n 93c86b7657ed Pulling fs layer \\n c1499316ffcf Pulling fs layer \\n 6e6162b82c96 Pulling fs layer \\n 678fdefd6cc3 Pulling fs layer \\n 7960bd43e7e7 Pulling fs lay
er \\n 1eef446a2d11 Pulling fs layer \\n 717379dd4557 Pulling fs layer \\n 1752a03d130b Pulling fs layer \\n ee33dce80c14 Pulling fs layer \\n 5332a007b185 Pulling fs layer \\n 5a24baf7c78c Pulling fs layer \\n 55772d575d05 Pulling fs layer \\n 96a72f0b507f Pull
ing fs layer \\n 7d9097e42763 Pulling fs layer \\n 4f4fb700ef54 Pulling fs layer \\n f18b1659af49 Pulling fs layer \\n daf9de4a7942 Pulling fs layer \\n f9b5d4deebee Pulling fs layer \\n 717379dd4557 Waiting \\n 1752a03d130b Waiting \\n ee33dce80c14 Waiting \\n 5
332a007b185 Waiting \\n 5a24baf7c78c Waiting \\n 55772d575d05 Waiting \\n f18b1659af49 Waiting \\n 96a72f0b507f Waiting \\n 7d9097e42763 Waiting \\n daf9de4a7942 Waiting \\n 4f4fb700ef54 Waiting \\n f9b5d4deebee Waiting \\n b1badc6e5066 Waiting \\n 3166755df2cd Wa
iting \\n 6e6162b82c96 Waiting \\n 93c86b7657ed Waiting \\n 678fdefd6cc3 Waiting \\n c1499316ffcf Waiting \\n 1eef446a2d11 Waiting \\n 7960bd43e7e7 Waiting \\n 38513bd72563 Pulling fs layer \\n d4421912ed12 Pulling fs layer \\n e8183bef669a Pulling fs layer \\n 7a
39e0d68bb7 Pulling fs layer \\n 1e85b626c682 Pulling fs layer \\n 4f4fb700ef54 Pulling fs layer \\n 75dfaa1a57c9 Pulling fs layer \\n 38513bd72563 Waiting \\n 7a39e0d68bb7 Waiting \\n 1e85b626c682 Waiting \\n d4421912ed12 Waiting \\n e8183bef669a Waiting \\n 4f4f
b700ef54 Waiting \\n 1adabd6b0d6b Pulling fs layer \\n 799548af46de Pulling fs layer \\n 7b697787d5d2 Pulling fs layer \\n 861643ce2817 Pulling fs layer \\n cdfd017c753d Pulling fs layer \\n 974175074a8f Pulling fs layer \\n 0dac5f77c330 Pulling fs layer \\n 5e8
3761a8bfc Pulling fs layer \\n 006c9b47a8ec Pulling fs layer \\n 9160d83d9d17 Pulling fs layer \\n 0c95c54d2980 Pulling fs layer \\n e5ada3513fe1 Pulling fs layer \\n c509e7ee0922 Pulling fs layer \\n 9f867fde4e51 Pulling fs layer \\n 1adabd6b0d6b Waiting \\n 97
4175074a8f Waiting \\n 799548af46de Waiting \\n 0dac5f77c330 Waiting \\n 7b697787d5d2 Waiting \\n 861643ce2817 Waiting \\n 5e83761a8bfc Waiting \\n e5ada3513fe1 Waiting \\n 006c9b47a8ec Waiting \\n c509e7ee0922 Waiting \\n 9f867fde4e51 Waiting \\n 9160d83d9d17 Wai
ting \\n cdfd017c753d Waiting \\n 2d35ebdb57d9 Downloading \[>                                                  \]  39.24kB/3.802MB\\n bc0965b23a04 Pulling fs layer \\n dcccf87d013d Pulling fs layer \\n acee09de1c5d Pulling fs layer \\n a576ef79af7e Pulling fs l
ayer \\n bc0965b23a04 Waiting \\n dcccf87d013d Waiting \\n acee09de1c5d Waiting \\n a576ef79af7e Waiting \\n 62de57f1f0dd Downloading \[>                                                  \]  65.54kB/5.811MB\\n 2d35ebdb57d9 Downloading \[==========================
=====>                   \]  2.366MB/3.802MB\\n 5f5d5c202e32 Downloading \[>                                                  \]  441.1kB/42.49MB\\n 2d35ebdb57d9 Verifying Checksum \\n 2d35ebdb57d9 Download complete \\n 2d35ebdb57d9 Extracting \[>
\]  65.54kB/3.802MB\\n 62de57f1f0dd Downloading \[=========================>                         \]  3.007MB/5.811MB\\n 62de57f1f0dd Downloading \[==================================================>\]  5.811MB/5.811MB\\n 62
de57f1f0dd Verifying Checksum \\n 62de57f1f0dd Download complete \\n 5f5d5c202e32 Downloading \[=====>                                             \]  4.298MB/42.49MB\\n 2d35ebdb57d9 Extracting \[=========================>                         \]  1.966MB/3.
802MB\\n 2d35ebdb57d9 Extracting \[==================================================>\]  3.802MB/3.802MB\\n 2d35ebdb57d9 Pull complete \\n 5f5d5c202e32 Downloading \[============>                                      \]  10.34MB/42.49MB\\n 1858250f26ee Download
ing \[==================================================>\]     242B/242B\\n 1858250f26ee Verifying Checksum \\n 1858250f26ee Download complete \\n 5f5d5c202e32 Downloading \[=====================>                             \]  18.08MB/42.49MB\\n 570440b5ef30
Downloading \[==================================================>\]     153B/153B\\n 570440b5ef30 Verifying Checksum \\n 570440b5ef30 Download complete \\n 5f5d5c202e32 Downloading \[================================>                  \]     28MB/42.49MB\\n 5f5d5
c202e32 Downloading \[============================================>      \]  37.55MB/42.49MB\\n 5f5d5c202e32 Download complete \\n 5f5d5c202e32 Extracting \[>                                                  \]    426kB/42.49MB\\n 5f5d5c202e32 Extracting \[===>
\]  2.556MB/42.49MB\\n 3166755df2cd Downloading \[=======================================>           \]     934B/1.168kB\\n 3166755df2cd Downloading \[==================================================>\]  1.168kB/1
.168kB\\n 3166755df2cd Verifying Checksum \\n 3166755df2cd Download complete \\n b1badc6e5066 Downloading \[>                                                  \]  282.3kB/28.23MB\\n 5f5d5c202e32 Extracting \[============>                                      \]
10.65MB/42.49MB\\n b1badc6e5066 Downloading \[=======>                                           \]  4.371MB/28.23MB\\n 5f5d5c202e32 Extracting \[=====================>                             \]  18.32MB/42.49MB\\n b1badc6e5066 Downloading \[===========>
\]  6.392MB/28.23MB\\n 5f5d5c202e32 Extracting \[===============================>                   \]  26.41MB/42.49MB\\n 93c86b7657ed Downloading \[>                                                  \]  46.11kB/4.534MB\\n b
1badc6e5066 Downloading \[================>                                  \]   9.57MB/28.23MB\\n 5f5d5c202e32 Extracting \[=======================================>           \]  33.65MB/42.49MB\\n 93c86b7657ed Downloading \[==============================>
\]  2.764MB/4.534MB\\n 93c86b7657ed Verifying Checksum \\n 93c86b7657ed Download complete \\n b1badc6e5066 Downloading \[======================>                            \]  12.44MB/28.23MB\\n c1499316ffcf Downloading \[>
\]  15.06kB/1.447MB\\n 5f5d5c202e32 Extracting \[==========================================>        \]  35.78MB/42.49MB\\n b1badc6e5066 Downloading \[============================>                      \]  15.92MB/28.23MB\\n c1499316ff
cf Verifying Checksum \\n c1499316ffcf Download complete \\n b1badc6e5066 Downloading \[====================================>              \]   20.8MB/28.23MB\\n 5f5d5c202e32 Extracting \[=================================================> \]  42.17MB/42.49MB\\n
b1badc6e5066 Downloading \[=======================================>           \]  22.54MB/28.23MB\\n 5f5d5c202e32 Extracting \[==================================================>\]  42.49MB/42.49MB\\n 6e6162b82c96 Downloading \[>
\]  80.92kB/8.066MB\\n b1badc6e5066 Downloading \[===========================================>       \]  24.28MB/28.23MB\\n 5f5d5c202e32 Pull complete \\n 62de57f1f0dd Extracting \[>                                                  \]  65.54kB/
5.811MB\\n 6e6162b82c96 Downloading \[==================>                                \]  3.033MB/8.066MB\\n 678fdefd6cc3 Downloading \[>                                                  \]  13.25kB/1.196MB\\n b1badc6e5066 Downloading \[======================
==========================>  \]  27.19MB/28.23MB\\n b1badc6e5066 Verifying Checksum \\n b1badc6e5066 Download complete \\n 6e6162b82c96 Verifying Checksum \\n 6e6162b82c96 Download complete \\n 62de57f1f0dd Extracting \[=========================================
=========>\]  5.811MB/5.811MB\\n b1badc6e5066 Extracting \[>                                                  \]  294.9kB/28.23MB\\n 678fdefd6cc3 Verifying Checksum \\n 678fdefd6cc3 Download complete \\n 62de57f1f0dd Pull complete \\n 1858250f26ee Extracting \[==
================================================>\]     242B/242B\\n 1858250f26ee Extracting \[==================================================>\]     242B/242B\\n b1badc6e5066 Extracting \[===========>                                       \]  6.488MB/28.23M
B\\n 1858250f26ee Pull complete \\n 570440b5ef30 Extracting \[==================================================>\]     153B/153B\\n 570440b5ef30 Extracting \[==================================================>\]     153B/153B\\n b1badc6e5066 Extracting \[=======
==========>                                 \]  10.03MB/28.23MB\\n 570440b5ef30 Pull complete \\n b1badc6e5066 Extracting \[===========================>                       \]  15.63MB/28.23MB\\n imaginary Pulled \\n 1eef446a2d11 Downloading \[==============>
\]     934B/3.144kB\\n 1eef446a2d11 Downloading \[==================================================>\]  3.144kB/3.144kB\\n 1eef446a2d11 Verifying Checksum \\n 1eef446a2d11 Download complete \\n 7960bd43e7e7 Download complete
\\n b1badc6e5066 Extracting \[=========================================>         \]   23.3MB/28.23MB\\n b1badc6e5066 Extracting \[==========================================>        \]  23.89MB/28.23MB\\n 717379dd4557 Downloading \[>
\]  538.8kB/112.8MB\\n b1badc6e5066 Extracting \[===============================================>   \]  26.84MB/28.23MB\\n 717379dd4557 Downloading \[=>                                                 \]  2.672MB/112.8MB\\n 1752a03d130b Downl
oading \[====>                                              \]     933B/10.24kB\\n 1752a03d130b Downloading \[==================================================>\]  10.24kB/10.24kB\\n 1752a03d130b Verifying Checksum \\n 1752a03d130b Download complete \\n 717379d
d4557 Downloading \[==>                                                \]  5.863MB/112.8MB\\n ee33dce80c14 Download complete \\n b1badc6e5066 Extracting \[================================================>  \]  27.43MB/28.23MB\\n 717379dd4557 Downloading \[====>
\]  10.12MB/112.8MB\\n b1badc6e5066 Extracting \[==================================================>\]  28.23MB/28.23MB\\n 717379dd4557 Downloading \[=====>                                             \]  12.24MB/112
.8MB\\n b1badc6e5066 Pull complete \\n 3166755df2cd Extracting \[==================================================>\]  1.168kB/1.168kB\\n 3166755df2cd Extracting \[==================================================>\]  1.168kB/1.168kB\\n 717379dd4557 Downloadin
g \[=======>                                           \]  15.97MB/112.8MB\\n 3166755df2cd Pull complete \\n 93c86b7657ed Extracting \[>                                                  \]  65.54kB/4.534MB\\n 717379dd4557 Downloading \[=======>
\]  17.58MB/112.8MB\\n 5a24baf7c78c Downloading \[=======>                                           \]     934B/5.928kB\\n 5a24baf7c78c Downloading \[==================================================>\]  5.928kB/5.928kB\\n 5a24baf7c78c
Verifying Checksum \\n 5a24baf7c78c Download complete \\n 5332a007b185 Downloading \[==================================================>\]     168B/168B\\n 5332a007b185 Verifying Checksum \\n 5332a007b185 Download complete \\n 93c86b7657ed Extracting \[========
==========================================>\]  4.534MB/4.534MB\\n 717379dd4557 Downloading \[=========>                                         \]  21.82MB/112.8MB\\n 93c86b7657ed Pull complete \\n 717379dd4557 Downloading \[=========>
\]  22.36MB/112.8MB\\n c1499316ffcf Extracting \[=>                                                 \]  32.77kB/1.447MB\\n c1499316ffcf Extracting \[==================================================>\]  1.447MB/1.447MB\\n 717379dd4557 Downloading
\[==========>                                        \]  24.49MB/112.8MB\\n c1499316ffcf Pull complete \\n 6e6162b82c96 Extracting \[>                                                  \]   98.3kB/8.066MB\\n 717379dd4557 Downloading \[============>
\]  28.76MB/112.8MB\\n 6e6162b82c96 Extracting \[====================>                              \]  3.342MB/8.066MB\\n 55772d575d05 Downloading \[==================================================>\]     186B/186B\\n 55772d575d05 Veri
truenas_admin@truenas\[\~\]$

Web Browser

If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.

PASTE

Web server / Reverse Proxy

The output of your Apache/nginx/system log in /var/log/____:

PASTE HERE

Configuration

Nextcloud

The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):

PASTE HERE

Apps

The output of occ app:list (if possible).

Tips for increasing the likelihood of a response

Use the preformatted text formatting option in the editor for all log entries and configuration output.
If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.

wwe · November 10, 2025, 8:38am

Hello @alanon.sr3,

welcome to the Nextcloud community!

I think you better ask the question in TrueNas forum as it requires specific knowledge about installing applications on TrueNas..

From the log

it looks like Docker containers are involved and there is an error downloading images from Docker hub (maybe due to pull limits they apply for anonymous access) so likely not all required components are there..