Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): 22.1.1
Operating system and version (eg, Ubuntu 20.04): ubuntu 20.04 VM
Apache or nginx version (eg, Apache 2.4.25): Apache/2.4.41
PHP version (eg, 7.4): PHP 7.4.3, Zend Engine v3.4.0, OPcache v7.4.3
swap on the VM is turned off
Up and download speed is only 40-50mbyt/s
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'passwordsalt' => 'ijpH*So/XNk',
'secret' => 'hcw*sH',
'trusted_domains' =>
array (
0 => 'localhost',
1 => '192.168.0.6',
2 => 'stan.selfhost.eu',
),
'datadirectory' => '/mnt/hdd/ncdata',
'dbtype' => 'pgsql',
'version' => '22.1.1.2',
'overwrite.cli.url' => 'https://stan.selfhost.eu/',
'dbname' => 'nextcloud_db',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => 'ncadmin',
'dbpassword' => 'yb*s5X',
'installed' => true,
'instanceid' => 'ocwffucx12ko',
'upgrade.disable-web' => true,
'log_type' => 'file',
'logfile' => '/var/log/nextcloud/nextcloud.log',
'loglevel' => '2',
'log.condition' =>
array (
'apps' =>
array (
0 => 'admin_audit',
),
),
'mail_smtpmode' => 'smtp',
'remember_login_cookie_lifetime' => '1800',
'log_rotate_size' => '10485760',
'trashbin_retention_obligation' => 'auto, 60',
'versions_retention_obligation' => 'auto, 180',
'activity_expire_days' => '120',
'simpleSignUpLink.shown' => false,
'memcache.local' => '\\OC\\Memcache\\Redis',
'filelocking.enabled' => true,
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => '/var/run/redis/redis-server.sock',
'port' => 0,
'timeout' => 0.5,
'dbindex' => 0,
'password' => '0N*OVf',
),
'default_phone_region' => 'de',
'logtimezone' => 'Etc/UTC',
'htaccess.RewriteBase' => '/',
'maintenance' => false,
'app_install_overwrite' =>
array (
0 => 'previewgenerator',
),
);
screenshots:
htop on VM:
nmon on VM:
nmon and fio on host: