New Installation: "Could not fetch list of apps from the App Store."

ℹ️ Support
,
1
Support intro

Sorry to hear you’re facing problems. :slightly_frowning_face:

The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.

If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.

Getting help

In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.

Before clicking submit: Please check if your query is already addressed via the following resources:

(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).

Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. :heart:

The Basics

  • Nextcloud Server version (e.g., 29.x.x):
    • 34.0.1snap1
  • Operating system and version (e.g., Ubuntu 24.04):
    • Debian 13.6 (trixie)
  • Web server and version (e.g, Apache 2.4.25):
    • Whatever is in the snap
  • Reverse proxy and version _(e.g. nginx 1.27.2)
    • n/a
  • PHP version (e.g, 8.3):
    • Whatever is in the snap
  • Is this the first time you’ve seen this error? (Yes / No):
  • When did this problem seem to first start?
    • in the last several days.
  • Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
    • snap, bare metal
  • Are you using CloudfIare, mod_security, or similar? (Yes / No)
    • No.

Summary of the issue you are facing:

I’ve tried installing afresh twice now, using the aforementioned tarball and the current snap. In both cases, the installation gets as far as preparing the apps menu, and I get the message, “Recommended apps\nCould not fetch list of apps from the App Store.”

Steps to replicate it (hint: details matter!):

  1. Install anew.

Log entries

Nextcloud

Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.

There are no logs in `/snap/nextcloud/current/logs`. And I do not have access to the logs in the manner suggested above.

Web Browser

If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.

N/A

Web server / Reverse Proxy

The output of your Apache/nginx/system log in /var/log/____:

No logs in /snap/nextcloud/current/var/log

Configuration

Nextcloud

The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):

Doesn’t exist (yet).

Apps

The output of occ app:list (if possible).

Tips for increasing the likelihood of a response

  • Use the preformatted text formatting option in the editor for all log entries and configuration output.
  • If screenshots are useful, feel free to include them.
    • If possible, also include key error output in text form so it can be searched for.
  • Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.
2

Addendum. While searching on the net I came across advice to try https://apps.nextcloud.com/api/v1 in my browser. It failed in both vivaldi (based on chromium) and Firefox with the message “Page not found\nThe page you are looking for does not exist!”.

3

Which makes sense, that does not exist.
Your error will be fixed in the next maintenance release

4

Thank you.

Apparently it’s more than just the initial installation. I hacked the URL to get past that (to http://hawk.local/), and went to the Featured Apps page. I then selected Calendar, and clicked on the install icon. I provided my password. The system spun its wheels briefly, and changed the download icon to a stylized X icon. I conjecture that means that it could not find the Calendar app. That makes sense if the URL for the app store is common to both the installation code and the Featured Apps page. If so, the installed instance of Nextcloud is pretty hamstrung.

5

@ccurley this is a known issue and will be resolved in vs 34.0.2: