New forum user - First post experience


I wanted to give some feedback on the first post experience on this forum.

I encountered a malfunction for which I could not find a solution online. So, for the first time in a long time I had to post something on a forum. I know Discourse is a great rebuild of the forum idea and it should be a breeze ?

Account creation : standard, nothing to say here.
The bot asks me to follow the interactive tutorial, it seems simple enough, so I take the few minutes to follow it.

I create the first post and follow the provided template. I try to attach the different logs I had collected (keep in mind that I knew before writing what logs I had to look for and anonymize) but I encounter the first error : only images are allowed, it seems a bit silly but since I have no other way than copy paste all the logs.

It says in the documentation than If I add 4 spaces on front of each line, it should look prettier in the end. I could not find the “4 spaces” setting in notepad++ so 4 tabs it will be. Will it work ? I have no way to know.

I copy paste all my logs and in the writing windows and it does looks ugly and very long. So much so that I take all my writeup and put in yet another notepad++ tab for convenience.

I add two tags and click “created a subject”. Second error : the post is too long !

I reread the end of the template where it talks about pastebin. So here I goes, editing my post in notepad++ to remove the content and adding links to a pastebin clone instead since the small windows is really tiny to do that.

Second try : clicking “created a subject”. Third Error : new user can only post two urls max !

After editing and removing one log and one link to a tutorial I had followed here I finally manage to post. At last ! It seems like a lot of hoops to jump through to ask for help !

I am not a coder but I consider myself a power user and I can’t imagine what someone with a less technical inclination would feel like.

My suggestion : allow logs and txt files as attachment. If not possible, direct users directly to a pastebin service at the beginning of the template



Noted, thanks for your feedback. Let me see what I can do and I’ll ping @jospoortvliet also.

Don’t expect attachments, but we can make other adjustments.

I’ve modified the template below (expand Support intro). @jospoortvliet I think we need to permit 3 links to cover off the requirement in the template, and perhaps remove the post length limit (mods are around enough to monitor this).

Support intro

Sorry to hear you’re facing problems :slightly_frowning_face:

If you’re urgently looking for support to keep your business running, consider checking out our paid support options.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:


Or for longer, use three backticks above and below the code snippet:


Remember, the below information may be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Please delete everything above when creating your topic and provide the following:

Nextcloud version (eg, 12.0.2):
Operating system and version (eg, Ubuntu 17.04):
Apache or nginx version (eg, Apache 2.4.25):
PHP version (eg, 7.1):

The issue you are facing:

Is this the first time you’ve seen this error? (Y/N):

Steps to replicate it:

The output of your Nextcloud log in Admin > Logging:


The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):


The output of your Apache/nginx/system log in /var/log/____:


Looking great, let me see if I can put that in in the right spot. Might make some minor notifications!

No need to touch the template as I did it, but the links and length please!

Looking now in how to do that… 3 links & more length, got it!

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Increased all I could find :wink:

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