New app install over Ubuntu installation not working

Hi,

I have installed a private Nextcloud server on Ubuntu 26 LTS. I use PHP 8.5.

When I try to install a new app over the WEB-GUI the following problem appears:

  1. I can find and select the desired app.
  2. when clicking on "downd and install " button a small windo pos-up sayin g password is necessary.
  3. I enter my password and nothinh happenes.
  4. I can use any text in the password field, the application is ot checking if the entered text is the real password or not, the pop-up closes and nothing happenes.

Is there any other possibility to install any app?

Thank you.

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The Basics

  • Nextcloud Server version (e.g., 29.x.x):
    • replace me
  • Operating system and version (e.g., Ubuntu 24.04):
    • replace me
  • Web server and version (e.g, Apache 2.4.25):
    • replace me
  • Reverse proxy and version _(e.g. nginx 1.27.2)
    • replace me
  • PHP version (e.g, 8.3):
    • replace me
  • Is this the first time you’ve seen this error? (Yes / No):
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  • When did this problem seem to first start?
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  • Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
    • replace me
  • Are you using CloudfIare, mod_security, or similar? (Yes / No)
    • replace me

Summary of the issue you are facing:

[…]

Steps to replicate it (hint: details matter!):

Log entries

Nextcloud

Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.

PASTE HERE

Web Browser

If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.

PASTE

Web server / Reverse Proxy

The output of your Apache/nginx/system log in /var/log/____:

PASTE HERE

Configuration

Nextcloud

The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):

PASTE HERE

Apps

The output of occ app:list (if possible).

Tips for increasing the likelihood of a response

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I am sorry, but your post lacks almost all needed information to request support.

Oh and maybe before starting installation you better should have read this: Nextcloud - System requirements.

Hi,

Thank you for your prompt response.

  1. I installed today the last version of Nextcloud on my Ubuntu server.
  2. Server version is Ubuntu 26.04 LTS.
  3. The running PHP version ist 8.5.4.
  4. I access the GUI over a Browser, EDGE and Firefox with the same result.
  5. The problem is the following: I try to load a new app over the GUI. I find the app and click install.
  6. A pop-up is raised as to introduce the password.
  7. Now, after I type the password and click the pop-up disappears, but after that nothing happens. The app is still not installed. I can click install a zillion times, if I want to.
  8. The same thing happens if I download the zip with the app and try just to activate it. I click activate , the pop-up is showing, enter the password and then nothing happens.
  9. One important mention, the password it is not getting evaluated on server, I tried instead of the real password to enter just a bogus text, with exactly same result.
  10. In the logs is nothing to be mentioned, all looks good.

I hope this infos help you more.

Thanks,

Catalin