Netcloud update to 27.1.2 on TrueNAS

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Nextcloud version: 23.0.4
Operating system and version : FreeBSD 13.1-RELEASE-p9
Apache or nginx version and PHP version : I would really appreciate help on how to know this, sorry i’m completely lost.

The issue you are facing:
Hi, I am running Nextcloud on my TrueNAS homeserver. It runs in a Jail on TrueNAS-13.0-U5.3 and I have made the installation from the TrueNAS plugins tab : Plugin:nextcloud; Release:13.1-RELEASE-p9

Last time I updated the nextcloud server, it crashed and I couldn’t access my files anymore. I then rollbacked from a snap and stopped updating. Now it seems it has crashed on its own, and I can’t even update because I skipped a major version when I want to upgrade to Nextcloud 27.1.2. Actually I can’t access my nextcloud, it is forcing me to upgrade to 27.1.2.

I must admit I am completely lost with the nextcloud jail’s command line and the TrueNAS command line, I never know which one I must use and usually most commands I find on forums are not recognized wherever I type them.
When I say this, I mean I am really a noob in linux and servers.

When I run ./occ upgrade or /occ upgrade, both give me a “command not found”, from the root@nextcloud in the command line.

When I update from the jails menu in TrueNAS, it doesn’t work and doesn’t do anything, when I update from the nextcloud homepage, it says it can’t skip major versions. I checked the forum post mentionned but I dont know how to extract an update the files.

If I need to manually upgrade one major version by one, I would love having a step by step guide, as I really don’t feel comfortable with accessing the folders, extracting an archive etc from the shell line.

If it’s easier to fully re-install the nextcloud, well, I have my files/data stored locally on my computer hard drive anyway so I guess that’s an option.

Is this the first time you’ve seen this error? yes

Steps to replicate it:

  1. don’t upgrade for 5-6 months
  2. access the server as usual

The output of your Nextcloud log in Admin > Logging:
can’t access, it’s forcing me to update and it doesn’t work when I do it

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

How do I access all this ?

Thanks a lot for your help, I would really love to have my cloud up and running again.

1 Like

I’m sorry but why do you thing somebody should help you when you start the post with such ignorance?

Please use the search - lot of issues have been discussed already!

I would recommend you ask TrueNAS support regarding truenas specific issues like which commands to use when. or least looks around in this forum which quickly shows this post How to remove apps from nextcloud inside TrueNAS Scale - #10 by new_user_123 and referencing this blog

Hi wwe, my apologies for my formulation, how I wrote it was indeed not very nice. I have now edited it, hoping to still be able to receive some help :slight_smile:

I am currently reading the links you mentioned. Thanks

1 Like

And you are the reason why opensource &co is so inaccessible. Arrogant, obnoxious and belittling. OG’s post is completely legit, I have the exact same question and would have been very interested by an answer. All you do is 1) discourage people from getting better with it. 2) discouraging people from posting answers. 3) reduce sharing of knowledge and advices. Well played dude. As you seem to be fond of sending people links for them to get by, here’s smth for you