Sorry to hear you’re facing problems
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Nextcloud version: 23.0.4
Operating system and version : FreeBSD 13.1-RELEASE-p9
Apache or nginx version and PHP version : I would really appreciate help on how to know this, sorry i’m completely lost.
The issue you are facing:
Hi, I am running Nextcloud on my TrueNAS homeserver. It runs in a Jail on TrueNAS-13.0-U5.3 and I have made the installation from the TrueNAS plugins tab : Plugin:nextcloud; Release:13.1-RELEASE-p9
Last time I updated the nextcloud server, it crashed and I couldn’t access my files anymore. I then rollbacked from a snap and stopped updating. Now it seems it has crashed on its own, and I can’t even update because I skipped a major version when I want to upgrade to Nextcloud 27.1.2. Actually I can’t access my nextcloud, it is forcing me to upgrade to 27.1.2.
I must admit I am completely lost with the nextcloud jail’s command line and the TrueNAS command line, I never know which one I must use and usually most commands I find on forums are not recognized wherever I type them.
When I say this, I mean I am really a noob in linux and servers.
When I run ./occ upgrade or /occ upgrade, both give me a “command not found”, from the root@nextcloud in the command line.
When I update from the jails menu in TrueNAS, it doesn’t work and doesn’t do anything, when I update from the nextcloud homepage, it says it can’t skip major versions. I checked the forum post mentionned but I dont know how to extract an update the files.
If I need to manually upgrade one major version by one, I would love having a step by step guide, as I really don’t feel comfortable with accessing the folders, extracting an archive etc from the shell line.
If it’s easier to fully re-install the nextcloud, well, I have my files/data stored locally on my computer hard drive anyway so I guess that’s an option.
Is this the first time you’ve seen this error? yes
Steps to replicate it:
- don’t upgrade for 5-6 months
- access the server as usual
The output of your Nextcloud log in Admin > Logging:
can’t access, it’s forcing me to update and it doesn’t work when I do it
The output of your config.php file in
/path/to/nextcloud (make sure you remove any identifiable information!):
How do I access all this ?
Thanks a lot for your help, I would really love to have my cloud up and running again.