Support intro
Sorry to hear youâre facing problems
help.nextcloud.com is for home/non-enterprise users. If youâre running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isnât supplied; for fastest response please provide as much as you can
Nextcloud version: 23.0.4
Operating system and version : FreeBSD 13.1-RELEASE-p9
Apache or nginx version and PHP version : I would really appreciate help on how to know this, sorry iâm completely lost.
The issue you are facing:
Hi, I am running Nextcloud on my TrueNAS homeserver. It runs in a Jail on TrueNAS-13.0-U5.3 and I have made the installation from the TrueNAS plugins tab : Plugin:nextcloud; Release:13.1-RELEASE-p9
Collection: https://github.com/freenas/iocage-ix-plugins.git.
Last time I updated the nextcloud server, it crashed and I couldnât access my files anymore. I then rollbacked from a snap and stopped updating. Now it seems it has crashed on its own, and I canât even update because I skipped a major version when I want to upgrade to Nextcloud 27.1.2. Actually I canât access my nextcloud, it is forcing me to upgrade to 27.1.2.
I must admit I am completely lost with the nextcloud jailâs command line and the TrueNAS command line, I never know which one I must use and usually most commands I find on forums are not recognized wherever I type them.
When I say this, I mean I am really a noob in linux and servers.
When I run ./occ upgrade or /occ upgrade, both give me a âcommand not foundâ, from the root@nextcloud in the command line.
When I update from the jails menu in TrueNAS, it doesnât work and doesnât do anything, when I update from the nextcloud homepage, it says it canât skip major versions. I checked the forum post mentionned but I dont know how to extract an update the files.
If I need to manually upgrade one major version by one, I would love having a step by step guide, as I really donât feel comfortable with accessing the folders, extracting an archive etc from the shell line.
If itâs easier to fully re-install the nextcloud, well, I have my files/data stored locally on my computer hard drive anyway so I guess thatâs an option.
Is this the first time youâve seen this error? yes
Steps to replicate it:
- donât upgrade for 5-6 months
- access the server as usual
The output of your Nextcloud log in Admin > Logging:
canât access, itâs forcing me to update and it doesnât work when I do it
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
How do I access all this ?
Thanks a lot for your help, I would really love to have my cloud up and running again.