Need help using Rackspace Cloudfiles as an external storage

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Sorry to hear you’re facing problems :slightly_frowning_face: is for home/non-enterprise users. If you’re running a business, paid support can be accessed via where we can ensure your business keeps running smoothly.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:


Or for longer, use three backticks above and below the code snippet:


Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 20.0.5): 22.2.3
Operating system and version (eg, Ubuntu 20.04): Ubuntu 20.04
Apache or nginx version (eg, Apache 2.4.25): Not sure(Installed via snap)
PHP version (eg, 7.4): (Not sure either)

The issue you are facing:

Is this the first time you’ve seen this error? (Y/N): Y

Steps to replicate it:

  1. Add new external storage with authentication set to Rackspace
  2. Fill up the required fields.
  3. It fails to add the storage, watch the logs for messages.

The output of your Nextcloud log in Admin > Logging:

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):


The output of your Apache/nginx/system log in /var/log/____:


I have changed the authentication to Openstack v2 and used the credentials too, it didn’t work either.

Created an issue on GitHub.

I am very new to NextCloud and I would really appreciate any help.

There was another post too, Unable to use Rackspace CloudFiles external storage