Support intro
Sorry to hear you’re facing problems. 
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If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
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Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
- ncp 1.55.4
- Operating system and version (e.g., Ubuntu 24.04):
- Nextcloud Pi (Debian Bookworm)
- Web server and version (e.g, Apache 2.4.25):
- Apache/2.4.62 (Debian)
- PHP version (e.g, 8.3):
- 8.1.32
- Is this the first time you’ve seen this error? (Yes / No):
- No
- When did this problem seem to first start?
- most times
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
- NCP
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
- No
Summary of the issue you are facing:
I do a backup including data via the backup functionality of NCP. This backup takes between 18-24h currently, increasing with data. When I look with htop I see that all cores and RAM are roughly at ~20% usage.
How can I increase the workload and thus speed up the backup?
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
config
{
“system”: {
“passwordsalt”: “REMOVED SENSITIVE VALUE”,
“secret”: “REMOVED SENSITIVE VALUE”,
“trusted_domains”: {
“0”: “localhost”,
“7”: “nextcloudpi”,
“5”: “nextcloudpi.local”,
“8”: “nextcloudpi.lan”,
“3”: “nextcloudpi”,
“11”: “2a04:4540:6e05:3500:5fb3:9be6:4d21:442e”,
“1”: “192.168.178.47”,
“14”: “nextcloudpi”,
“20”: “stex.spdns.de”
},
“datadirectory”: “REMOVED SENSITIVE VALUE”,
“dbtype”: “mysql”,
“version”: “28.0.14.1”,
“overwrite.cli.url”: “https://nextcloudpi/”,
“dbname”: “REMOVED SENSITIVE VALUE”,
“dbhost”: “REMOVED SENSITIVE VALUE”,
“dbport”: “”,
“dbtableprefix”: “oc_”,
“mysql.utf8mb4”: true,
“dbuser”: “REMOVED SENSITIVE VALUE”,
“dbpassword”: “REMOVED SENSITIVE VALUE”,
“installed”: true,
“instanceid”: “REMOVED SENSITIVE VALUE”,
“memcache.local”: “\OC\Memcache\Redis”,
“memcache.locking”: “\OC\Memcache\Redis”,
“redis”: {
“host”: “REMOVED SENSITIVE VALUE”,
“port”: 0,
“timeout”: 0,
“password”: “REMOVED SENSITIVE VALUE”
},
“tempdirectory”: “/media/cloud/ncdata/data/tmp”,
“mail_smtpmode”: “smtp”,
“mail_smtpauthtype”: “LOGIN”,
“mail_from_address”: “REMOVED SENSITIVE VALUE”,
“mail_domain”: “REMOVED SENSITIVE VALUE”,
“preview_max_x”: “2048”,
“preview_max_y”: “2048”,
“jpeg_quality”: “60”,
“overwriteprotocol”: “https”,
“maintenance”: true,
“logfile”: “/media/cloud/ncdata/data/nextcloud.log”,
“trusted_proxies”: “REMOVED SENSITIVE VALUE”,
“loglevel”: “2”,
“log_type”: “file”,
“mail_sendmailmode”: “smtp”,
“mail_smtphost”: “REMOVED SENSITIVE VALUE”,
“mail_smtpport”: “465”,
“mail_smtpauth”: 1,
“mail_smtpname”: “REMOVED SENSITIVE VALUE”,
“mail_smtppassword”: “REMOVED SENSITIVE VALUE”,
“mail_smtpsecure”: “ssl”,
“theme”: “”,
“data-fingerprint”: “a3babd8f415dede62ba3d60f960dc7dd”,
“maintenance_window_start”: 22,
“default_phone_region”: “+49”
},
“apps”: {
“activity”: {
“enabled”: “no”,
“installed_version”: “2.18.0”,
“types”: “filesystem”
},
“backgroundjob”: {
“lastjob”: “4280”
},
“calendar”: {
“enabled”: “yes”,
“installed_version”: “4.7.18”,
“types”: “”
},
“circles”: {
“enabled”: “no”,
“installed_version”: “26.0.0”,
“loopback_tmp_path”: “/”,
“loopback_tmp_scheme”: “https”,
“maintenance_run”: “0”,
“maintenance_update”: “{"3":1694071497,"2":1694073003,"1":1694073302}”,
“types”: “filesystem,dav”
},
“cloud_federation_api”: {
“enabled”: “yes”,
“installed_version”: “1.11.0”,
“types”: “filesystem”
},
“comments”: {
“enabled”: “no”,
“installed_version”: “1.16.0”,
“types”: “logging”
},
“contacts”: {
“allowSocialSync”: “no”,
“enabled”: “yes”,
“installed_version”: “5.5.3”,
“types”: “dav”
},
“contactsinteraction”: {
“enabled”: “yes”,
“installed_version”: “1.9.0”,
“types”: “dav”
},
“core”: {
“backgroundjobs_mode”: “cron”,
“emailTestSuccessful”: “1”,
“files_metadata”: “{"files-live-photo":{"value":null,"type":"string","indexed":false,"editPermission":1}}”,
“files_metadata_installed”: “1”,
“installedat”: “1682950233.2354”,
“lastcron”: “1752406502”,
“lastupdatedat”: “0”,
“metadataGenerationDone”: “true”,
“moveavatarsdone”: “yes”,
“oc.integritycheck.checker”: “”,
“previewsCleanedUp”: “1”,
“public_files”: “files_sharing/public.php”,
“public_webdav”: “dav/appinfo/v1/publicwebdav.php”,
“shareapi_default_expire_date”: “yes”,
“shareapi_default_internal_expire_date”: “yes”,
“shareapi_default_remote_expire_date”: “yes”,
“shareapi_expire_after_n_days”: “365”,
“vendor”: “nextcloud”
},
“dashboard”: {
“enabled”: “no”,
“installed_version”: “7.6.0”,
“types”: “”
},
“dav”: {
“buildCalendarReminderIndex”: “yes”,
“buildCalendarSearchIndex”: “yes”,
“chunks_migrated”: “1”,
“enabled”: “yes”,
“installed_version”: “1.29.2”,
“regeneratedBirthdayCalendarsForYearFix”: “yes”,
“sendEventRemindersPush”: “yes”,
“types”: “filesystem”
},
“federatedfilesharing”: {
“enabled”: “yes”,
“installed_version”: “1.18.0”,
“types”: “”
},
“federation”: {
“enabled”: “no”,
“installed_version”: “1.16.0”,
“types”: “authentication”
},
“files”: {
“enabled”: “yes”,
“installed_version”: “2.0.0”,
“max_chunk_size”: “1.048.576.000”,
“mimetype_version”: “28.0.14.1”,
“types”: “filesystem”
},
“files_pdfviewer”: {
“enabled”: “yes”,
“installed_version”: “2.9.0”,
“types”: “”
},
“files_reminders”: {
“enabled”: “yes”,
“installed_version”: “1.1.0”,
“types”: “dav”
},
“files_rightclick”: {
“enabled”: “no”,
“installed_version”: “1.6.0”,
“types”: “”
},
“files_sharing”: {
“enabled”: “yes”,
“incoming_server2server_share_enabled”: “no”,
“installed_version”: “1.20.0”,
“lookupServerEnabled”: “no”,
“lookupServerUploadEnabled”: “no”,
“outgoing_server2server_share_enabled”: “no”,
“types”: “filesystem”
},
“files_trashbin”: {
“enabled”: “yes”,
“installed_version”: “1.18.0”,
“types”: “filesystem,dav”
},
“files_versions”: {
“enabled”: “yes”,
“installed_version”: “1.21.0”,
“types”: “filesystem,dav”
},
“firstrunwizard”: {
“enabled”: “yes”,
“installed_version”: “2.17.0”,
“types”: “logging”
},
“logreader”: {
“enabled”: “yes”,
“installed_version”: “2.13.0”,
“types”: “logging”
},
“lookup_server_connector”: {
“enabled”: “yes”,
“installed_version”: “1.16.0”,
“types”: “authentication”
},
“news”: {
“enabled”: “no”,
“installed_version”: “24.0.0”,
“types”: “”
},
“nextcloud_announcements”: {
“enabled”: “yes”,
“installed_version”: “1.17.0”,
“pub_date”: “Thu, 24 Oct 2019 00:00:00 +0200”,
“types”: “logging”
},
“nextcloudpi”: {
“enabled”: “yes”,
“installed_version”: “0.0.2”,
“types”: “”
},
“notes”: {
“enabled”: “no”,
“installed_version”: “4.8.1”,
“types”: “”
},
“notifications”: {
“enabled”: “yes”,
“installed_version”: “2.16.0”,
“types”: “logging”
},
“notify_push”: {
“base_endpoint”: “https://nextcloudpi/push”,
“cookie”: “REMOVED SENSITIVE VALUE”,
“enabled”: “yes”,
“installed_version”: “1.1.0”,
“types”: “filesystem”
},
“oauth2”: {
“enabled”: “yes”,
“installed_version”: “1.16.4”,
“types”: “authentication”
},
“password_policy”: {
“enabled”: “yes”,
“installed_version”: “1.18.0”,
“types”: “authentication”
},
“photos”: {
“enabled”: “no”,
“installed_version”: “2.2.0”,
“lastPlaceMappedUser”: “ncp”,
“lastPlaceMappingDone”: “true”,
“types”: “dav,authentication”
},
“preview”: {
“jpeg_quality”: “60”
},
“previewgenerator”: {
“enabled”: “yes”,
“heightSizes”: “256”,
“installed_version”: “99.99.99”,
“squareSizes”: “32 256”,
“types”: “filesystem”,
“widthSizes”: “256 384”
},
“privacy”: {
“enabled”: “yes”,
“installed_version”: “1.12.0”,
“readableLocation”: “de”,
“types”: “”
},
“provisioning_api”: {
“enabled”: “yes”,
“installed_version”: “1.18.0”,
“types”: “prevent_group_restriction”
},
“recommendations”: {
“enabled”: “no”,
“installed_version”: “1.5.0”,
“types”: “”
},
“related_resources”: {
“enabled”: “no”,
“installed_version”: “1.1.0-alpha1”,
“types”: “”
},
“serverinfo”: {
“cached_count_filecache”: “1439578”,
“cached_count_storages”: “8”,
“enabled”: “yes”,
“installed_version”: “1.18.0”,
“types”: “”
},
“settings”: {
“enabled”: “yes”,
“installed_version”: “1.10.1”,
“types”: “”
},
“sharebymail”: {
“enabled”: “yes”,
“installed_version”: “1.18.0”,
“types”: “filesystem”
},
“support”: {
“enabled”: “no”,
“installed_version”: “1.9.0”,
“types”: “session”
},
“survey_client”: {
“enabled”: “no”,
“installed_version”: “1.14.0”,
“types”: “”
},
“systemtags”: {
“enabled”: “no”,
“installed_version”: “1.16.0”,
“types”: “logging”
},
“tasks”: {
“enabled”: “yes”,
“installed_version”: “0.16.1”,
“types”: “”
},
“text”: {
“enabled”: “yes”,
“installed_version”: “3.9.2”,
“types”: “dav”
},
“theming”: {
“backgroundMime”: “image/png”,
“cachebuster”: “4”,
“enabled”: “yes”,
“installed_version”: “2.3.0”,
“logoDimensions”: “500x500”,
“logoMime”: “image/svg+xml”,
“name”: “Stex Cloud”,
“slogan”: “REMOVED SENSITIVE VALUE”,
“types”: “logging”,
“url”: “REMOVED SENSITIVE VALUE”
},
“twofactor_backupcodes”: {
“enabled”: “yes”,
“installed_version”: “1.17.0”,
“types”: “”
},
“updatenotification”: {
“enabled”: “no”,
“installed_version”: “1.16.0”,
“types”: “”
},
“user_status”: {
“enabled”: “no”,
“installed_version”: “1.6.0”,
“types”: “”
},
“viewer”: {
“enabled”: “yes”,
“installed_version”: “2.2.0”,
“types”: “”
},
“weather_status”: {
“enabled”: “no”,
“installed_version”: “1.6.0”,
“types”: “”
},
“workflowengine”: {
“enabled”: “yes”,
“installed_version”: “2.10.0”,
“types”: “filesystem”
}
}
}
Apps
The output of occ app:list (if possible).
app list
Enabled:
- calendar: 4.7.18
- cloud_federation_api: 1.11.0
- contacts: 5.5.3
- contactsinteraction: 1.9.0
- dav: 1.29.2
- federatedfilesharing: 1.18.0
- files: 2.0.0
- files_pdfviewer: 2.9.0
- files_reminders: 1.1.0
- files_sharing: 1.20.0
- files_trashbin: 1.18.0
- files_versions: 1.21.0
- firstrunwizard: 2.17.0
- logreader: 2.13.0
- lookup_server_connector: 1.16.0
- nextcloud_announcements: 1.17.0
- nextcloudpi: 0.0.2
- notifications: 2.16.0
- notify_push: 1.1.0
- oauth2: 1.16.4
- password_policy: 1.18.0
- previewgenerator: 99.99.99
- privacy: 1.12.0
- provisioning_api: 1.18.0
- serverinfo: 1.18.0
- settings: 1.10.1
- sharebymail: 1.18.0
- tasks: 0.16.1
- text: 3.9.2
- theming: 2.3.0
- twofactor_backupcodes: 1.17.0
- viewer: 2.2.0
- workflowengine: 2.10.0
Disabled: - activity: 2.20.0 (installed 2.18.0)
- admin_audit: 1.18.0
- bruteforcesettings: 2.8.0
- circles: 28.0.0 (installed 26.0.0)
- comments: 1.18.0 (installed 1.16.0)
- dashboard: 7.8.0 (installed 7.6.0)
- encryption: 2.16.0
- federation: 1.18.0 (installed 1.16.0)
- files_external: 1.20.0
- photos: 2.4.0 (installed 2.2.0)
- recommendations: 2.0.0 (installed 1.5.0)
- related_resources: 1.3.0 (installed 1.1.0-alpha1)
- support: 1.11.1 (installed 1.9.0)
- survey_client: 1.16.0 (installed 1.14.0)
- suspicious_login: 6.0.0
- systemtags: 1.18.0 (installed 1.16.0)
- twofactor_totp: 10.0.0-beta.2
- updatenotification: 1.18.0 (installed 1.16.0)
- user_ldap: 1.19.0
- user_status: 1.8.1 (installed 1.6.0)
- weather_status: 1.8.0 (installed 1.6.0)