Getting “SQLSTATE[01000]: Warning: 1265 Data truncated for column ‘version’ at row 1” when trying to open any document in NC Office (using local CODE server). Wondering if this may need “occ richdocuments:convert-bigint” run (NC is using bigint so I’m assuming so) or if it’s something else.
The Basics
- Nextcloud Server version (e.g., 29.x.x):
32.0.8
- Operating system and version (e.g., Ubuntu 24.04):
OpenSuse 15.6
- Web server and version (e.g, Apache 2.4.25):
Apache 2.4.66
- Reverse proxy and version _(e.g. nginx 1.27.2)
n/a
- PHP version (e.g, 8.3):
8.2
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
Unsure if happened after upgrade to 32 or not. Don't use web office interface much.
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
bare
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
no
Steps to replicate it (hint: details matter!):
-
Attempt to open any office document (such as .odt) in Nextcloud office
-
Get error: Document loading failed Failed to load Nextcloud Office - please try again later.
-
Error above shown in nextcloud.log
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
{"reqId":"","level":3,"time":"2026-04-22T23:24:23+00:00","remoteAddr":"","user":"--","app":"richdocuments","method":"GET","url":"/index.php/apps/richdocuments/wopi/files/10_?access_token=&access_token_ttl=0&no_auth_header=","scriptName":"/index.php","message":"Uncaught error: An exception occurred while executing a query: SQLSTATE[01000]: Warning: 1265 Data truncated for column 'version' at row 1","userAgent":"COOLWSD HTTP Agent 25.04.9.4","version":"32.0.8.2","exception":{"Exception":"OC\\DB\\Exceptions\\DbalException","Message":"An exception occurred while executing a query: SQLSTATE[01000]: Warning: 1265 Data truncated for column 'version' at row 1","Code":1265,"Trace":[{"file":"/srv/www/htdocs/lib/private/DB/ConnectionAdapter.php","line":69,"function":"wrap","class":"OC\\DB\\Exceptions\\DbalException","type":"::"},{"file":"/srv/www/htdocs/lib/private/DB/QueryBuilder/QueryBuilder.php","line":310,"function":"executeStatement","class":"OC\\DB\\ConnectionAdapter","type":"->"},{"file":"/srv/www/htdocs/lib/public/AppFramework/Db/QBMapper.php","line":116,"function":"executeStatement","class":"OC\\DB\\QueryBuilder\\QueryBuilder","type":"->"},{"file":"/srv/www/htdocs/apps/richdocuments/lib/Db/WopiMapper.php","line":86,"function":"insert","class":"OCP\\AppFramework\\Db\\QBMapper","type":"->"},{"file":"/srv/www/htdocs/apps/richdocuments/lib/Service/SettingsService.php","line":152,"function":"generateUserSettingsToken","class":"OCA\\Richdocuments\\Db\\WopiMapper","type":"->"},{"file":"/srv/www/htdocs/apps/richdocuments/lib/Controller/WopiController.php","line":1015,"function":"generateIframeToken","class":"OCA\\Richdocuments\\Service\\SettingsService","type":"->"},{"file":"/srv/www/htdocs/apps/richdocuments/lib/Controller/WopiController.php","line":187,"function":"generateSettingToken","class":"OCA\\Richdocuments\\Controller\\WopiController","type":"->"},{"file":"/srv/www/htdocs/lib/private/AppFramework/Http/Dispatcher.php","line":204,"function":"checkFileInfo","class":"OCA\\Richdocuments\\Controller\\WopiController","type":"->"},{"file":"/srv/www/htdocs/lib/private/AppFramework/Http/Dispatcher.php","line":118,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/srv/www/htdocs/lib/private/AppFramework/App.php","line":153,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/srv/www/htdocs/lib/private/Route/Router.php","line":321,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/srv/www/htdocs/lib/base.php","line":1091,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/srv/www/htdocs/index.php","line":25,"function":"handleRequest","class":"OC","type":"::"}],"File":"/srv/www/htdocs/lib/private/DB/Exceptions/DbalException.php","Line":56,"Previous":{"Exception":"Doctrine\\DBAL\\Exception\\DriverException","Message":"An exception occurred while executing a query: SQLSTATE[01000]: Warning: 1265 Data truncated for column 'version' at row 1","Code":1265,"Trace":[{"file":"/srv/www/htdocs/3rdparty/doctrine/dbal/src/Connection.php","line":1976,"function":"convert","class":"Doctrine\\DBAL\\Driver\\API\\MySQL\\ExceptionConverter","type":"->"},{"file":"/srv/www/htdocs/3rdparty/doctrine/dbal/src/Connection.php","line":1918,"function":"handleDriverException","class":"Doctrine\\DBAL\\Connection","type":"->"},{"file":"/srv/www/htdocs/3rdparty/doctrine/dbal/src/Connection.php","line":1218,"function":"convertExceptionDuringQuery","class":"Doctrine\\DBAL\\Connection","type":"->"},{"file":"/srv/www/htdocs/3rdparty/doctrine/dbal/src/Connections/PrimaryReadReplicaConnection.php","line":292,"function":"executeStatement","class":"Doctrine\\DBAL\\Connection","type":"->"},{"file":"/srv/www/htdocs/lib/private/DB/Connection.php","line":467,"function":"executeStatement","class":"Doctrine\\DBAL\\Connections\\PrimaryReadReplicaConnection","type":"->"},{"file":"/srv/www/htdocs/lib/private/DB/ConnectionAdapter.php","line":67,"function":"executeStatement","class":"OC\\DB\\Connection","type":"->"},{"file":"/srv/www/htdocs/lib/private/DB/QueryBuilder/QueryBuilder.php","line":310,"function":"executeStatement","class":"OC\\DB\\ConnectionAdapter","type":"->"},{"file":"/srv/www/htdocs/lib/public/AppFramework/Db/QBMapper.php","line":116,"function":"executeStatement","class":"OC\\DB\\QueryBuilder\\QueryBuilder","type":"->"},{"file":"/srv/www/htdocs/apps/richdocuments/lib/Db/WopiMapper.php","line":86,"function":"insert","class":"OCP\\AppFramework\\Db\\QBMapper","type":"->"},{"file":"/srv/www/htdocs/apps/richdocuments/lib/Service/SettingsService.php","line":152,"function":"generateUserSettingsToken","class":"OCA\\Richdocuments\\Db\\WopiMapper","type":"->"},{"file":"/srv/www/htdocs/apps/richdocuments/lib/Controller/WopiController.php","line":1015,"function":"generateIframeToken","class":"OCA\\Richdocuments\\Service\\SettingsService","type":"->"},{"file":"/srv/www/htdocs/apps/richdocuments/lib/Controller/WopiController.php","line":187,"function":"generateSettingToken","class":"OCA\\Richdocuments\\Controller\\WopiController","type":"->"},{"file":"/srv/www/htdocs/lib/private/AppFramework/Http/Dispatcher.php","line":204,"function":"checkFileInfo","class":"OCA\\Richdocuments\\Controller\\WopiController","type":"->"},{"file":"/srv/www/htdocs/lib/private/AppFramework/Http/Dispatcher.php","line":118,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/srv/www/htdocs/lib/private/AppFramework/App.php","line":153,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/srv/www/htdocs/lib/private/Route/Router.php","line":321,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/srv/www/htdocs/lib/base.php","line":1091,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/srv/www/htdocs/index.php","line":25,"function":"handleRequest","class":"OC","type":"::"}],"File":"/srv/www/htdocs/3rdparty/doctrine/dbal/src/Driver/API/MySQL/ExceptionConverter.php","Line":129,"Previous":{"Exception":"Doctrine\\DBAL\\Driver\\PDO\\Exception","Message":"SQLSTATE[01000]: Warning: 1265 Data truncated for column 'version' at row 1","Code":1265,"Trace":[{"file":"/srv/www/htdocs/3rdparty/doctrine/dbal/src/Driver/PDO/Statement.php","line":132,"function":"new","class":"Doctrine\\DBAL\\Driver\\PDO\\Exception","type":"::"},{"file":"/srv/www/htdocs/3rdparty/doctrine/dbal/src/Connection.php","line":1212,"function":"execute","class":"Doctrine\\DBAL\\Driver\\PDO\\Statement","type":"->"},{"file":"/srv/www/htdocs/3rdparty/doctrine/dbal/src/Connections/PrimaryReadReplicaConnection.php","line":292,"function":"executeStatement","class":"Doctrine\\DBAL\\Connection","type":"->"},{"file":"/srv/www/htdocs/lib/private/DB/Connection.php","line":467,"function":"executeStatement","class":"Doctrine\\DBAL\\Connections\\PrimaryReadReplicaConnection","type":"->"},{"file":"/srv/www/htdocs/lib/private/DB/ConnectionAdapter.php","line":67,"function":"executeStatement","class":"OC\\DB\\Connection","type":"->"},{"file":"/srv/www/htdocs/lib/private/DB/QueryBuilder/QueryBuilder.php","line":310,"function":"executeStatement","class":"OC\\DB\\ConnectionAdapter","type":"->"},{"file":"/srv/www/htdocs/lib/public/AppFramework/Db/QBMapper.php","line":116,"function":"executeStatement","class":"OC\\DB\\QueryBuilder\\QueryBuilder","type":"->"},{"file":"/srv/www/htdocs/apps/richdocuments/lib/Db/WopiMapper.php","line":86,"function":"insert","class":"OCP\\AppFramework\\Db\\QBMapper","type":"->"},{"file":"/srv/www/htdocs/apps/richdocuments/lib/Service/SettingsService.php","line":152,"function":"generateUserSettingsToken","class":"OCA\\Richdocuments\\Db\\WopiMapper","type":"->"},{"file":"/srv/www/htdocs/apps/richdocuments/lib/Controller/WopiController.php","line":1015,"function":"generateIframeToken","class":"OCA\\Richdocuments\\Service\\SettingsService","type":"->"},{"file":"/srv/www/htdocs/apps/richdocuments/lib/Controller/WopiController.php","line":187,"function":"generateSettingToken","class":"OCA\\Richdocuments\\Controller\\WopiController","type":"->"},{"file":"/srv/www/htdocs/lib/private/AppFramework/Http/Dispatcher.php","line":204,"function":"checkFileInfo","class":"OCA\\Richdocuments\\Controller\\WopiController","type":"->"},{"file":"/srv/www/htdocs/lib/private/AppFramework/Http/Dispatcher.php","line":118,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/srv/www/htdocs/lib/private/AppFramework/App.php","line":153,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/srv/www/htdocs/lib/private/Route/Router.php","line":321,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/srv/www/htdocs/lib/base.php","line":1091,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/srv/www/htdocs/index.php","line":25,"function":"handleRequest","class":"OC","type":"::"}],"File":"/srv/www/htdocs/3rdparty/doctrine/dbal/src/Driver/PDO/Exception.php","Line":24,"Previous":{"Exception":"PDOException","Message":"SQLSTATE[01000]: Warning: 1265 Data truncated for column 'version' at row 1","Code":"01000","Trace":[{"file":"/srv/www/htdocs/3rdparty/doctrine/dbal/src/Driver/PDO/Statement.php","line":130,"function":"execute","class":"PDOStatement","type":"->"},{"file":"/srv/www/htdocs/3rdparty/doctrine/dbal/src/Connection.php","line":1212,"function":"execute","class":"Doctrine\\DBAL\\Driver\\PDO\\Statement","type":"->"},{"file":"/srv/www/htdocs/3rdparty/doctrine/dbal/src/Connections/PrimaryReadReplicaConnection.php","line":292,"function":"executeStatement","class":"Doctrine\\DBAL\\Connection","type":"->"},{"file":"/srv/www/htdocs/lib/private/DB/Connection.php","line":467,"function":"executeStatement","class":"Doctrine\\DBAL\\Connections\\PrimaryReadReplicaConnection","type":"->"},{"file":"/srv/www/htdocs/lib/private/DB/ConnectionAdapter.php","line":67,"function":"executeStatement","class":"OC\\DB\\Connection","type":"->"},{"file":"/srv/www/htdocs/lib/private/DB/QueryBuilder/QueryBuilder.php","line":310,"function":"executeStatement","class":"OC\\DB\\ConnectionAdapter","type":"->"},{"file":"/srv/www/htdocs/lib/public/AppFramework/Db/QBMapper.php","line":116,"function":"executeStatement","class":"OC\\DB\\QueryBuilder\\QueryBuilder","type":"->"},{"file":"/srv/www/htdocs/apps/richdocuments/lib/Db/WopiMapper.php","line":86,"function":"insert","class":"OCP\\AppFramework\\Db\\QBMapper","type":"->"},{"file":"/srv/www/htdocs/apps/richdocuments/lib/Service/SettingsService.php","line":152,"function":"generateUserSettingsToken","class":"OCA\\Richdocuments\\Db\\WopiMapper","type":"->"},{"file":"/srv/www/htdocs/apps/richdocuments/lib/Controller/WopiController.php","line":1015,"function":"generateIframeToken","class":"OCA\\Richdocuments\\Service\\SettingsService","type":"->"},{"file":"/srv/www/htdocs/apps/richdocuments/lib/Controller/WopiController.php","line":187,"function":"generateSettingToken","class":"OCA\\Richdocuments\\Controller\\WopiController","type":"->"},{"file":"/srv/www/htdocs/lib/private/AppFramework/Http/Dispatcher.php","line":204,"function":"checkFileInfo","class":"OCA\\Richdocuments\\Controller\\WopiController","type":"->"},{"file":"/srv/www/htdocs/lib/private/AppFramework/Http/Dispatcher.php","line":118,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/srv/www/htdocs/lib/private/AppFramework/App.php","line":153,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/srv/www/htdocs/lib/private/Route/Router.php","line":321,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/srv/www/htdocs/lib/base.php","line":1091,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/srv/www/htdocs/index.php","line":25,"function":"handleRequest","class":"OC","type":"::"}],"File":"/srv/www/htdocs/3rdparty/doctrine/dbal/src/Driver/PDO/Statement.php","Line":130}}},"message":"Uncaught error: An exception occurred while executing a query: SQLSTATE[01000]: Warning: 1265 Data truncated for column 'version' at row 1","exception":{"query":"INSERT INTO `*PREFIX*richdocuments_wopi` (`fileid`, `owner_uid`, `editor_uid`, `version`, `canwrite`, `server_host`, `token`, `expiry`, `template_id`, `token_type`) VALUES(:dcValue1, :dcValue2, :dcValue3, :dcValue4, :dcValue5, :dcValue6, :dcValue7, :dcValue8, :dcValue9, :dcValue10)"},"CustomMessage":"Uncaught error: An exception occurred while executing a query: SQLSTATE[01000]: Warning: 1265 Data truncated for column 'version' at row 1"}}
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
api.ts:64 [INFO] activity: Activity API registered {app: 'activity', uid: '', level: 0}
images.js:55 [WARN] viewer: Some mimes were ignored because they are not enabled in the server previews config {app: 'viewer', uid: '', level: 0, ignoredMimes: Array(3)}
log @ index.mjs:44
warn @ index.mjs:62
(anonymous) @ images.js:55
folderSearch.ts:18 [INFO] files: Initializing unified search plugin: folder search from files app {app: 'files', uid: '', level: 0}
Viewer.vue:554 [INFO] viewer: 6 viewer handlers registered {app: 'viewer', uid: '', level: 0, handlers: Array(6)}
session-heartbeat.ts:80 [INFO] core: session heartbeat polling started {app: 'core', uid: '', level: 0}
comments-activity-tab.ts:67 [INFO] comments: Comments plugin registered for Activity sidebar action {app: 'comments', uid: '', level: 0}
Viewer.vue:458 [INFO] viewer: Opening viewer for file {app: 'viewer', uid: '', level: 0, path: '/Documents/somefile.odt'}
Viewer.vue:488 [WARN] viewer: No files provided, skipping update {app: 'viewer', uid: '', level: 0}app: "viewer"level: 0uid: ""[[Prototype]]: Object
log @ index.mjs:44
warn @ index.mjs:62
files @ Viewer.vue:488
invokeWithErrorHandling @ vue.runtime.esm.js:3033
(anonymous) @ vue.runtime.esm.js:3550
flushSchedulerQueue @ vue.runtime.esm.js:4141
(anonymous) @ vue.runtime.esm.js:3159
flushCallbacks @ vue.runtime.esm.js:3081
Promise.then
(anonymous) @ vue.runtime.esm.js:3106
nextTick @ vue.runtime.esm.js:3171
queueWatcher @ vue.runtime.esm.js:4227
(anonymous) @ vue.runtime.esm.js:3529
(anonymous) @ vue.runtime.esm.js:732
set @ vue.runtime.esm.js:976
open @ Viewer.js:320
execAction @ viewerAction.ts:82
execDefaultAction @ FileEntryMixin.ts:328
click @ FileEntry.vue:5
invokeWithErrorHandling @ vue.runtime.esm.js:3033
invoker @ vue.runtime.esm.js:1832
(anonymous) @ vue.runtime.esm.js:7500
proxy.php:1 GET https:///apps/richdocumentscode/proxy.php?req=/browser/4610258811/images/dark/pagewidth.svg 404 ((Not Found))
Image
setupIcon @ proxy.php?req=/browser/4610258811/bundle.js:12111
LOUtil.setImage @ proxy.php?req=/browser/4610258811/bundle.js:12112
_unoToolButton @ proxy.php?req=/browser/4610258811/bundle.js:33929
_mapDispatchToolItem @ proxy.php?req=/browser/4610258811/bundle.js:32551
JSDialog.dispatchToolitem @ proxy.php?req=/browser/4610258811/bundle.js:32569
build @ proxy.php?req=/browser/4610258811/bundle.js:34167
create @ proxy.php?req=/browser/4610258811/bundle.js:34849
Toolbar @ proxy.php?req=/browser/4610258811/bundle.js:29960
StatusBar @ proxy.php?req=/browser/4610258811/bundle.js:34763
JSDialog.StatusBar @ proxy.php?req=/browser/4610258811/bundle.js:34967
UIManager.initializeBasicUI @ proxy.php?req=/browser/4610258811/bundle.js:36027
(anonymous) @ proxy.php?req=/browser/4610258811/bundle.js:47784
(anonymous) @ proxy.php?req=/browser/4610258811/bundle.js:47798
(anonymous) @ proxy.php?req=/browser/4610258811/bundle.js:47798
proxy.php?req=/browser/4610258811/src/app/TaskWorker.js:31 TaskWorker initialised
proxy.php?req=/browser/4610258811/src/app/TaskWorker.js:31 TaskWorker initialised
proxy.php?req=/browser/4610258811/src/app/TaskWorker.js:31 TaskWorker initialised
proxy.php?req=/browser/4610258811/src/app/TaskWorker.js:31 TaskWorker initialised
proxy.php?req=/browser/4610258811/global.js:1 POST https:///apps/richdocumentscode/proxy.php?req=/cool/access_token_ttl%3D0%26no_auth_header%3D/ws?WOPISrc=%2Fapps%2Frichdocuments%2Fwopi%2Ffiles%2F&compat=/ws/open/open/1 400 ((Bad Request))
getSessionId @ proxy.php?req=/browser/4610258811/global.js:1
global.ProxySocket @ proxy.php?req=/browser/4610258811/global.js:1
global.createWebSocket @ proxy.php?req=/browser/4610258811/global.js:1
(anonymous) @ proxy.php?req=/browser/4610258811/global.js:1
(anonymous) @ proxy.php?req=/browser/4610258811/global.js:1
proxy.php?req=/browser/4610258811/bundle.js:12873 Uncaught TypeError: Cannot read properties of undefined (reading 'reason')
at Socket._onSocketClose (proxy.php?req=/browser/4610258811/bundle.js:12873:55)
at global.ProxySocket._signalErrorClose (proxy.php?req=/browser/4610258811/global.js:1:29822)
at XMLHttpRequest.<anonymous> (proxy.php?req=/browser/4610258811/global.js:1:32644)
Socket._onSocketClose @ proxy.php?req=/browser/4610258811/bundle.js:12873
_signalErrorClose @ proxy.php?req=/browser/4610258811/global.js:1
(anonymous) @ proxy.php?req=/browser/4610258811/global.js:1
XMLHttpRequest.send
getSessionId @ proxy.php?req=/browser/4610258811/global.js:1
global.ProxySocket @ proxy.php?req=/browser/4610258811/global.js:1
global.createWebSocket @ proxy.php?req=/browser/4610258811/global.js:1
(anonymous) @ proxy.php?req=/browser/4610258811/global.js:1
(anonymous) @ proxy.php?req=/browser/4610258811/global.js:1
proxy.php?req=/browser/4610258811/nextcloud/branding.css:1 GET https:///apps/richdocumentscode/images/lc_uppage_branding.svg 404 (Not Found)
proxy.php?req=/browser/4610258811/nextcloud/branding.css:1 GET https:///apps/richdocumentscode/images/lc_downpage_branding.svg 404 (Not Found)
Office.vue:346 Document loading failed due to timeout: Please check for failing network requests
(anonymous) @ Office.vue:346
setTimeout
load @ Office.vue:345
await in load
mounted @ Office.vue:300
await in mounted
invokeWithErrorHandling @ vue.runtime.esm.js:3033
callHook$1 @ vue.runtime.esm.js:4048
insert @ vue.runtime.esm.js:4443
invokeInsertHook @ vue.runtime.esm.js:6966
(anonymous) @ vue.runtime.esm.js:7180
(anonymous) @ vue.runtime.esm.js:3785
(anonymous) @ vue.runtime.esm.js:3891
(anonymous) @ vue.runtime.esm.js:3462
(anonymous) @ vue.runtime.esm.js:3538
flushSchedulerQueue @ vue.runtime.esm.js:4141
(anonymous) @ vue.runtime.esm.js:3159
flushCallbacks @ vue.runtime.esm.js:3081
Promise.then
(anonymous) @ vue.runtime.esm.js:3106
nextTick @ vue.runtime.esm.js:3171
queueWatcher @ vue.runtime.esm.js:4227
(anonymous) @ vue.runtime.esm.js:3529
(anonymous) @ vue.runtime.esm.js:3810
(anonymous) @ vue.runtime.esm.js:2777
(anonymous) @ vue.runtime.esm.js:2797
(anonymous) @ vue.runtime.esm.js:312
Promise.then
resolveAsyncComponent @ vue.runtime.esm.js:2817
createComponent @ vue.runtime.esm.js:4494
_createElement @ vue.runtime.esm.js:2943
createElement$1 @ vue.runtime.esm.js:2882
(anonymous) @ vue.runtime.esm.js:2652
(anonymous) @ Viewer.vue:1283
(anonymous) @ vue.runtime.esm.js:2700
(anonymous) @ vue.runtime.esm.js:3891
(anonymous) @ vue.runtime.esm.js:3462
(anonymous) @ vue.runtime.esm.js:3538
flushSchedulerQueue @ vue.runtime.esm.js:4141
(anonymous) @ vue.runtime.esm.js:3159
flushCallbacks @ vue.runtime.esm.js:3081
Promise.then
(anonymous) @ vue.runtime.esm.js:3106
nextTick @ vue.runtime.esm.js:3171
queueWatcher @ vue.runtime.esm.js:4227
(anonymous) @ vue.runtime.esm.js:3529
(anonymous) @ vue.runtime.esm.js:732
set @ vue.runtime.esm.js:976
(anonymous) @ vue.runtime.esm.js:5376
openFileInfo @ Viewer.vue:741
openFile @ Viewer.vue:669
await in openFile
file @ Viewer.vue:459
invokeWithErrorHandling @ vue.runtime.esm.js:3033
(anonymous) @ vue.runtime.esm.js:3550
flushSchedulerQueue @ vue.runtime.esm.js:4141
(anonymous) @ vue.runtime.esm.js:3159
flushCallbacks @ vue.runtime.esm.js:3081
Promise.then
(anonymous) @ vue.runtime.esm.js:3106
nextTick @ vue.runtime.esm.js:3171
queueWatcher @ vue.runtime.esm.js:4227
(anonymous) @ vue.runtime.esm.js:3529
(anonymous) @ vue.runtime.esm.js:732
set @ vue.runtime.esm.js:976
open @ Viewer.js:320
execAction @ viewerAction.ts:82
execDefaultAction @ FileEntryMixin.ts:328
click @ FileEntry.vue:5
invokeWithErrorHandling @ vue.runtime.esm.js:3033
invoker @ vue.runtime.esm.js:1832
(anonymous) @ vue.runtime.esm.js:7500
coolwsd.log:
wsd-05935-06026 2026-04-22 20:06:35.277557 -0400 [ websrv_poll ] WRN Client - server version mismatch, disabling browser cache. Expected: 4610258811; Actual URI path with version hash: /browser/38f303a437/cool.html| wsd/FileServer.cpp:970
kit-16281-16281 2026-04-22 20:06:35.350174 -0400 [ kit_spare_00a ] WRN Security warning: running without chroot jails is insecure.| kit/Kit.cpp:3757
wsd-05935-06026 2026-04-22 20:06:35.393187 -0400 [ websrv_poll ] WRN FileServerRequestHandler: File not found: Invalid URI request (hash): [/browser/4610258811/images/dark/pagewidth.svg].| wsd/FileServer.cpp:1250
wsd-05935-06026 2026-04-22 20:06:35.431370 -0400 [ websrv_poll ] ERR #24: WOPI::CheckFileInfo returned500 (Internal Server Error) Internal Server Error for URI [https:///index.php/apps/richdocuments/wopi/files/?access_token=&access_token_ttl=0]. Headers: Date: Thu, 23 Apr 2026 00:06:35 GMT / Server: Apache / Strict-Transport-Security: max-age=15552000; includeSubDomains / X-Content-Type-Options: nosniff / X-Frame-Options: SAMEORIGIN / X-Permitted-Cross-Domain-Policies: none / X-Robots-Tag: noindex, nofollow / Referrer-Policy: no-referrer / X-Powered-By: PHP/8.2.30 / Set-Cookie: ; path=/; secure; HttpOnly; SameSite=Lax / Content-Security-Policy: default-src 'none';base-uri 'none';manifest-src 'self';frame-ancestors 'none' / X-Request-Id: / Cache-Control: no-cache, no-store, must-revalidate / Feature-Policy: autoplay 'none';camera 'none';fullscreen 'none';geolocation 'none';microphone 'none';payment 'none' / X-User-Id: mike6fo / Content-Length: 19 / Connection: close / Content-Type: application/json; charset=utf-8 Body: [{"message":"Error"}]| wsd/wopi/CheckFileInfo.cpp:103
wsd-05935-06026 2026-04-22 20:06:35.431411 -0400 [ websrv_poll ] ERR #24: Failed or timed-out CheckFileInfo [https:///index.php/apps/richdocuments/wopi/files/?access_token=&access_token_ttl=0]| wsd/wopi/CheckFileInfo.cpp:117
wsd-05935-16280 2026-04-22 20:06:35.452768 -0400 [ docbroker_006 ] ERR #32: WOPI::CheckFileInfo returned500 (Internal Server Error) Internal Server Error for URI [https:///index.php/apps/richdocuments/wopi/files/?access_token=&access_token_ttl=0&no_auth_header=]. Headers: Date: Thu, 23 Apr 2026 00:06:35 GMT / Server: Apache / Strict-Transport-Security: max-age=15552000; includeSubDomains / X-Content-Type-Options: nosniff / X-Frame-Options: SAMEORIGIN / X-Permitted-Cross-Domain-Policies: none / X-Robots-Tag: noindex, nofollow / Referrer-Policy: no-referrer / X-Powered-By: PHP/8.2.30 / Set-Cookie: ; path=/; secure; HttpOnly; SameSite=Lax / Content-Security-Policy: default-src 'none';base-uri 'none';manifest-src 'self';frame-ancestors 'none' / X-Request-Id: / Cache-Control: no-cache, no-store, must-revalidate / Feature-Policy: autoplay 'none';camera 'none';fullscreen 'none';geolocation 'none';microphone 'none';payment 'none' / X-User-Id: mike6fo / Content-Length: 19 / Connection: close / Content-Type: application/json; charset=utf-8 Body: [{"message":"Error"}]| wsd/wopi/CheckFileInfo.cpp:103
wsd-05935-16280 2026-04-22 20:06:35.452810 -0400 [ docbroker_006 ] ERR #32: Failed or timed-out CheckFileInfo [https:///index.php/apps/richdocuments/wopi/files/?access_token=&access_token_ttl=0&no_auth_header=]| wsd/wopi/CheckFileInfo.cpp:117
wsd-05935-16280 2026-04-22 20:06:35.453080 -0400 [ docbroker_006 ] ERR Failed to add session to [https%3A%2F%2Findex.php%2Fapps%2Frichdocuments%2Fwopi%2Ffiles%] with URI [https:///index.php/apps/richdocuments/wopi/files/?access_token=&access_token_ttl=0&no_auth_header=]: CheckFileInfo failed or timed out while adding session #069| wsd/DocumentBroker.cpp:3923
wsd-05935-16280 2026-04-22 20:06:35.453132 -0400 [ docbroker_006 ] ERR Error while starting session on https%3A%2F%2F%2Findex.php%2Fapps%2Frichdocuments%2Fwopi%2Ffiles%2F for socket #21. Terminating connection. Error: CheckFileInfo failed or timed out while adding session #069| wsd/ClientRequestDispatcher.cpp:2546
wsd-05935-16280 2026-04-22 20:06:35.453316 -0400 [ docbroker_006 ] WRN #33: Unassociated Kit (13953) disconnected unexpectedly| wsd/COOLWSD.cpp:3020
wsd-05935-16280 2026-04-22 20:06:35.453338 -0400 [ docbroker_006 ] WRN #33: Unknown Kit process closed with pid -1| wsd/COOLWSD.cpp:3031
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"",
"",
""
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"overwrite.cli.url": "",
"overwritehost": "",
"dbtype": "mysql",
"version": "32.0.8.2",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"maintenance": false,
"mail_smtpmode": "smtp",
"mail_smtpauthtype": "LOGIN",
"mail_smtpsecure": "ssl",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauth": 1,
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "465",
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"theme": "",
"loglevel": 0,
"updater.release.channel": "stable",
"memcache.local": "\\OC\\Memcache\\APCu",
"app_install_overwrite": [
"",
"",
""
],
"mail_sendmailmode": "smtp",
"updater.secret": "***REMOVED SENSITIVE VALUE***"
},
"apps": {
"activity": {
"enabled": "yes",
"installed_version": "5.0.0",
"types": "filesystem"
},
"admin_audit": {
"enabled": "yes",
"installed_version": "1.22.0",
"types": "logging"
},
"app_api": {
"enabled": "yes",
"installed_version": "32.0.0",
"types": ""
},
"backgroundjob": {
"lastjob": "595"
},
"bruteforcesettings": {
"enabled": "yes",
"installed_version": "5.0.0",
"types": ""
},
"calendar": {
"enabled": "[\"admin\",\"user\"]",
"installed_version": "6.2.2",
"types": ""
},
"circles": {
"enabled": "yes",
"installed_version": "32.0.0",
"loopback_tmp_path": "\/",
"loopback_tmp_scheme": "https",
"maintenance_run": "0",
"maintenance_update": "{\"maximum\":4,\"3\":1776904205,\"2\":1776904 205,\"1\":1776904205,\"4\":1653876004,\"5\":1653706805}",
"migration_22": "1",
"migration_22_1": "1",
"migration_run": "0",
"types": "filesystem,dav"
},
"cloud_federation_api": {
"enabled": "yes",
"installed_version": "1.16.0",
"types": "filesystem"
},
"comments": {
"enabled": "yes",
"installed_version": "1.22.0",
"types": "logging"
},
"contacts": {
"enabled": "[\"admin\",\"user\"]",
"installed_version": "8.3.8",
"types": "dav"
},
"contactsinteraction": {
"enabled": "[\"admin\",\"user\"]",
"installed_version": "1.13.1",
"types": "dav"
},
"core": {
"backgroundjobs_mode": "cron",
"emailTestSuccessful": "1",
"enterpriseLogoChecked": "yes",
"files_metadata_installed": "1",
"installedat": "1524098706.2563",
"lastcron": 1776904205,
"lastupdateResult": "{\"version\":\"33.0.2.2\",\"versionstring\":\"N extcloud 33.0.2\",\"url\":\"https:\\\/\\\/download.nextcloud.com\\\/server\\\/re leases\\\/nextcloud-33.0.2.zip\",\"web\":\"https:\\\/\\\/docs.nextcloud.com\\\/s erver\\\/33\\\/admin_manual\\\/maintenance\\\/upgrade.html\",\"changes\":\"https :\\\/\\\/updates.nextcloud.com\\\/changelog_server\\\/?version=33.0.2\",\"autoup dater\":\"1\",\"eol\":\"0\"}",
"lastupdatedat": 1776900015,
"metadataGenerationDone": true,
"moveavatarsdone": "yes",
"newUser.sendEmail": "yes",
"previewsCleanedUp": "1",
"public_files": "files_sharing\/public.php",
"public_webdav": "dav\/appinfo\/v1\/publicwebdav.php",
"scss.variables": "",
"shareapi_restrict_user_enumeration_full_match": "no",
"shareapi_restrict_user_enumeration_to_group": "yes",
"theming.variables": "",
"updater.secret.created": ,
"vendor": "nextcloud",
"files_metadata": {
"photos-original_date_time": {
"value": null,
"type": "int",
"etag": "",
"indexed": true,
"editPermission": 0
},
"photos-exif": {
"value": null,
"type": "array",
"etag": "",
"indexed": false,
"editPermission": 0
},
"photos-ifd0": {
"value": null,
"type": "array",
"etag": "",
"indexed": false,
"editPermission": 0
},
"photos-gps": {
"value": null,
"type": "array",
"etag": "",
"indexed": false,
"editPermission": 0
},
"photos-size": {
"value": null,
"type": "array",
"etag": "",
"indexed": false,
"editPermission": 0
},
"photos-place": {
"value": null,
"type": "string",
"etag": "",
"indexed": true,
"editPermission": 0
},
"blurhash": {
"value": null,
"type": "string",
"etag": "",
"indexed": false,
"editPermission": 0
}
},
"oc.integritycheck.checker": []
},
"dashboard": {
"enabled": "yes",
"installed_version": "7.12.0",
"types": ""
},
"dav": {
"buildCalendarReminderIndex": "yes",
"buildCalendarSearchIndex": "yes",
"builtSocialSearchIndex": "yes",
"chunks_migrated": "1",
"enabled": "yes",
"installed_version": "1.34.2",
"regeneratedBirthdayCalendarsForYearFix": "yes",
"types": "filesystem"
},
"documentserver_community": {
"enabled": "no",
"installed_version": "0.1.9",
"types": "filesystem"
},
"federatedfilesharing": {
"enabled": "yes",
"installed_version": "1.22.0",
"types": ""
},
"federation": {
"enabled": "yes",
"installed_version": "1.22.0",
"types": "authentication"
},
"files": {
"cronjob_scan_files": "500",
"enabled": "yes",
"installed_version": "2.4.0",
"mimetype_version": "32.0.6.1",
"types": "filesystem"
},
"files_downloadlimit": {
"enabled": "yes",
"installed_version": "5.0.0",
"types": ""
},
"files_pdfviewer": {
"enabled": "yes",
"installed_version": "5.0.0",
"types": ""
},
"files_reminders": {
"enabled": "yes",
"installed_version": "1.5.0",
"types": ""
},
"files_rightclick": {
"enabled": "no",
"installed_version": "1.6.0",
"types": ""
},
"files_sharing": {
"enabled": "yes",
"installed_version": "1.24.1",
"types": "filesystem"
},
"files_texteditor": {
"enabled": "no",
"installed_version": "2.8.0",
"types": ""
},
"files_trashbin": {
"enabled": "yes",
"installed_version": "1.22.0",
"types": "filesystem,dav"
},
"files_versions": {
"enabled": "yes",
"installed_version": "1.25.0",
"types": "filesystem,dav"
},
"firstrunwizard": {
"enabled": "yes",
"installed_version": "5.0.0",
"types": ""
},
"gallery": {
"enabled": "no",
"installed_version": "18.4.0",
"types": ""
},
"impersonate": {
"enabled": "yes",
"installed_version": "3.0.1",
"types": "prevent_group_restriction"
},
"keeweb": {
"enabled": "yes",
"installed_version": "0.6.22",
"types": ""
},
"logreader": {
"enabled": "yes",
"installed_version": "5.0.0",
"shownLevels": "[2,3,4]",
"types": "logging"
},
"lookup_server_connector": {
"enabled": "yes",
"installed_version": "1.20.0",
"types": "authentication"
},
"mail": {
"enabled": "[\"admin\",\"user\"]",
"installed_version": "5.7.12",
"types": ""
},
"nextcloud_announcements": {
"enabled": "yes",
"installed_version": "4.0.0",
"pub_date": "Thu, 24 Oct 2019 00:00:00 +0200",
"types": "logging"
},
"notes": {
"enabled": "yes",
"installed_version": "4.13.1",
"types": ""
},
"notifications": {
"enabled": "yes",
"installed_version": "5.0.0",
"types": "logging"
},
"oauth2": {
"enabled": "yes",
"installed_version": "1.20.0",
"types": "authentication"
},
"ojsxc": {
"apiSecret": "",
"boshUrl": "",
"chromeExtension": "",
"enabled": "no",
"externalServices": "",
"firefoxExtension": "",
"iceCredential": "",
"iceSecret": "",
"iceTtl": "",
"iceUrl": "",
"iceUsername": "",
"installed_version": "3.3.2",
"serverType": "internal",
"timeLimitedToken": "false",
"types": "prelogin",
"xmppDomain": "",
"xmppOverwrite": "false",
"xmppPreferMail": "false",
"xmppResource": "",
"xmppStartMinimized": "false"
},
"onlyoffice": {
"DocumentServerUrl": "https:\/\/\/inde x.php\/apps\/documentserver_community\/",
"defFormats": "{\"docx\":true,\"pptx\":true,\"xlsx\":true,\"odp\":tr ue,\"ods\":true,\"odt\":true,\"doc\":true,\"ppt\":true,\"xls\":true}",
"editFormats": "{\"csv\":true,\"docx\":true,\"pptx\":true,\"txt\":tr ue,\"xlsx\":true,\"odp\":true,\"ods\":true,\"odt\":true,\"rtf\":true}",
"enabled": "no",
"installed_version": "6.3.0",
"sameTab": "true",
"types": "filesystem"
},
"passman": {
"enabled": "no",
"installed_version": "2.4.9",
"types": ""
},
"password_policy": {
"enabled": "yes",
"installed_version": "4.0.0",
"types": "authentication"
},
"passwords": {
"SSEv1ServerKey": "***REMOVED SENSITIVE VALUE***",
"cron\/php\/version\/id": "80230",
"cron\/php\/version\/string": "8.2.30",
"enabled": "no",
"installed_version": "2026.2.10",
"migration\/customFields": "2020.12.2",
"passwords\/localdb\/type": "hibp",
"survey\/server\/notification": "",
"types": "",
"web\/php\/version\/id": "80230",
"web\/php\/version\/string": "8.2.30"
},
"phonetrack": {
"enabled": "[\"admin\",\"user\"]",
"installed_version": "1.1.0",
"pointQuota": "1000",
"types": ""
},
"photos": {
"enabled": "yes",
"installed_version": "5.0.0",
"lastPlaceMappedUser": "Tony",
"lastPlaceMappingDone": "true",
"types": "dav,authentication"
},
"privacy": {
"enabled": "yes",
"installed_version": "4.0.0",
"types": ""
},
"profile": {
"enabled": "yes",
"installed_version": "1.1.0",
"types": ""
},
"provisioning_api": {
"enabled": "yes",
"installed_version": "1.22.0",
"types": "prevent_group_restriction"
},
"qownnotesapi": {
"enabled": "no",
"installed_version": "20.9.0",
"types": ""
},
"rainloop": {
"enabled": "no",
"installed_version": "7.2.6",
"rainloop-autologin": "",
"types": ""
},
"recommendations": {
"enabled": "yes",
"installed_version": "5.0.0",
"types": ""
},
"related_resources": {
"enabled": "yes",
"installed_version": "3.0.0",
"types": ""
},
"richdocuments": {
"canonical_webroot": "",
"disable_certificate_verification": "yes",
"doc_format": "ooxml",
"enabled": "yes",
"external_apps": "",
"installed_version": "9.0.5",
"public_wopi_url": "https:\/\/",
"types": "filesystem,prevent_group_restriction",
"wopi_allowlist": "localip removed",
"wopi_url": "https:\/\/apps\/richdoc umentscode\/proxy.php?req="
},
"richdocumentscode": {
"enabled": "yes",
"installed_version": "25.4.904",
"types": ""
},
"serverinfo": {
"cached_count_appdata_files": 90053,
"cached_count_filecache": 192168,
"cached_count_storages": "9",
"enabled": "yes",
"installed_version": "4.0.0",
"size_appdata_storage": -1,
"types": ""
},
"settings": {
"enabled": "yes",
"installed_version": "1.15.1",
"types": ""
},
"sharebymail": {
"enabled": "yes",
"installed_version": "1.22.0",
"types": "filesystem"
},
"snappymail": {
"enabled": "no",
"installed_version": "2.38.2",
"snappymail-autologin": "",
"snappymail-autologin-with-email": "",
"snappymail-no-embed": "",
"types": ""
},
"sociallogin": {
"allow_login_connect": "1",
"auto_create_groups": "",
"button_text_wo_prefix": "",
"create_disabled_users": "",
"custom_providers": "null",
"disable_notify_admins": "",
"disable_registration": "",
"enabled": "yes",
"hide_default_login": "",
"installed_version": "6.4.2",
"no_prune_user_groups": "1",
"oauth_providers": "{\"discord\":{\"appid\":\"\", \"secret\":\"\",\"defaultGroup\":\"\",\"guilds\" :\"\",\"groupMapping\":{\"\":\"Discord\"}} }",
"prevent_create_email_exists": "1",
"restrict_users_wo_assigned_groups": "",
"restrict_users_wo_mapped_groups": "",
"types": "",
"update_profile_on_login": "1"
},
"spreed": {
"allowed_groups": "[]",
"enable_matterbridge": "1",
"enabled": "yes",
"has_reference_id": "yes",
"installed_version": "22.0.11",
"matterbridge_binary": "\/srv\/www\/htdocs\/apps\/talk_matte rbridge\/bin\/matterbridge-1.25.2-linux-64bit",
"project_access_invalidated": "1",
"signaling_servers": "***REMOVED SENSITIVE VALUE***",
"signaling_token_privkey_es256": "***REMOVED SENSITIVE VALUE***",
"signaling_token_pubkey_es256": "***REMOVED SENSITIVE VALUE***",
"sip_bridge_groups": "[]",
"start_conversations": "[]",
"stun_servers": "***REMOVED SENSITIVE VALUE***",
"turn_servers": "***REMOVED SENSITIVE VALUE***",
"types": "dav,prevent_group_restriction"
},
"support": {
"SwitchUpdaterServerHasRun": "yes",
"enabled": "yes",
"installed_version": "4.0.0",
"types": "session"
},
"survey_client": {
"enabled": "yes",
"installed_version": "4.0.0",
"types": ""
},
"suspicious_login": {
"enabled": "no",
"installed_version": "6.0.0",
"types": "authentication"
},
"systemtags": {
"enabled": "yes",
"installed_version": "1.22.0",
"types": "logging"
},
"talk_matterbridge": {
"enabled": "no",
"installed_version": "1.25.2",
"types": "prevent_group_restriction"
},
"tasks": {
"enabled": "[\"admin\",\"user\"]",
"installed_version": "0.17.1",
"types": ""
},
"text": {
"enabled": "yes",
"installed_version": "6.0.1",
"types": "dav"
},
"theming": {
"enabled": "yes",
"installed_version": "2.7.0",
"types": "logging"
},
"twofactor_backupcodes": {
"enabled": "yes",
"installed_version": "1.21.0",
"types": ""
},
"twofactor_totp": {
"enabled": "yes",
"installed_version": "14.0.0",
"types": ""
},
"updatenotification": {
"bruteforcesettings": "2.4.0",
"calendar": "6.2.2",
"contacts": "8.3.8",
"core": "32.0.8.2",
"documentserver_community": "0.1.9",
"enabled": "[\"admin\",\"Notify\"]",
"files_pdfviewer": "1.2.1",
"files_rightclick": "0.15.1",
"impersonate": "1.17.1",
"installed_version": "1.22.0",
"keeweb": "0.6.22",
"mail": "5.7.12",
"notes": "4.13.0",
"notify_groups": "[\"admin\",\"Notify\"]",
"onlyoffice": "6.3.0",
"passman": "2.4.10",
"passwords": "2021.11.20",
"phonetrack": "1.1.0",
"qownnotesapi": "20.9.0",
"rainloop": "7.2.6",
"richdocuments": "9.0.5",
"richdocumentscode": "25.4.904",
"snappymail": "2.38.2",
"sociallogin": "6.4.2",
"spreed": "22.0.11",
"talk_matterbridge": "1.23.2",
"tasks": "0.16.1",
"twofactor_totp": "6.4.1",
"types": "",
"update_check_errors": 0
},
"user_status": {
"enabled": "yes",
"installed_version": "1.12.0",
"types": ""
},
"viewer": {
"enabled": "yes",
"installed_version": "5.0.0",
"types": ""
},
"weather_status": {
"enabled": "yes",
"installed_version": "1.12.0",
"types": ""
},
"webhook_listeners": {
"enabled": "yes",
"installed_version": "1.3.0",
"types": "filesystem"
},
"workflowengine": {
"enabled": "yes",
"installed_version": "2.14.0",
"types": "filesystem"
}
}
}