Support intro
I updated the NC to 29, as it was prompted to me.
Since then, I cannot open any files within the browser (e.g. *.md files with Text), it prompts me to download the file.
The same for PDF, pictures, you name it.
Nextcloud version (eg, 29.0.5): 29.0.3
Operating system and version (eg, Ubuntu 29.04): Ubuntu 22.04.4 LTS
Apache or nginx version (eg, Apache 2.4.25): nginx 1.18.0
PHP version (eg, 8.3): 8.1.2
The issue you are facing:
Files are not opened with the NC apps, but should be downloaded.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Open a random file
The output of your Nextcloud log in Admin > Logging:
white page (not completely white, but the part of the page, where the logs should be)
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'trusted_proxies' =>
array (
0 => '10.10.0.61',
),
'instanceid' => '<truncaded>',
'passwordsalt' => '<truncaded>',
'secret' => '<truncaded>',
'trusted_domains' =>
array (
0 => 'drive.domain.com',
1 => 'cloud02.local.lan',
),
'datadirectory' => '/var/lib/nextcloud/data',
'dbtype' => 'mysql',
'version' => '29.0.3.4',
'overwrite.cli.url' => 'https://drive.domain.com',
'overwriteprotocol' => 'https',
'overwritehost' => 'drive.domain.com',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => '<truncaded>',
'dbpassword' => '<truncaded>',
'installed' => true,
'ldapIgnoreNamingRules' => false,
'ldapProviderFactory' => 'OCA\\User_LDAP\\LDAPProviderFactory',
'default_phone_region' => 'DE',
'maintenance' => false,
'mysql.utf8mb4' => true,
'sharing.interal_shares_accepted' => true,
'integrity.check.disabled' => true,
'theme' => '',
'loglevel' => 2,
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'memcache.local' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => 'localhost',
'port' => 6379,
),
'mail_from_address' => 'info',
'mail_smtpmode' => 'smtp',
'mail_sendmailmode' => 'smtp',
'mail_domain' => 'domain.com',
'mail_smtphost' => 'mail01.local.lan',
'mail_smtpport' => '25',
'mail_smtpauthtype' => 'LOGIN',
'mail_smtpstreamoptions' =>
array (
'ssl' =>
array (
'allow_self_signed' => true,
'verify_peer' => false,
'verify_peer_name' => false,
),
),
'maintenance_window_start' => 1,
'mail_smtpauth' => 1,
'mail_smtpname' => '<truncaded>',
'mail_smtppassword' => '<truncaded>',
);
The output of your Apache/nginx/system log in /var/log/____:
tail -f /var/log/nginx/*.log | grep Readme
10.10.0.61 - - [26/Jun/2024:15:45:29 +0200] "GET /remote.php/dav/files/<truncaded>/Documents/Readme.md HTTP/1.0" 200 135 "-" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:127.0) Gecko/20100101 Firefox/127.0"
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
{"reqId":"CGC4cQ21DiqYxc3yDAwP","level":3,"time":"2024-06-18T11:16:11+00:00","remoteAddr":"10.10.101.10","user":"43AD3B5D-2713-4F88-BF3F-EC89C0D9C247","app":"richdocuments","method":"GET","url":"/ocs/v2.php/apps/spreed/api/v1/chat/s6on3r7y?setReadMarker=0&lookIntoFuture=1&lastKnownMessageId=9261&limit=100&includeLastKnown=0&markNotificationsAsRead=0","message":"Failed to fetch the Collabora capabilities endpoint: cURL error 28: Operation timed out after 45001 milliseconds with 0 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://drive.domain.com/apps/richdocumentscode/proxy.php?req=/hosting/capabilities","userAgent":"Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:127.0) Gecko/20100101 Firefox/127.0","version":"29.0.2.2","exception":{"Exception":"GuzzleHttp\\Exception\\ConnectException","Message":"cURL error 28: Operation timed out after 45001 milliseconds with 0 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://drive.domain.com/apps/richdocumentscode/proxy.php?req=/hosting/capabilities","Code":0,"Trace":[{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","line":158,"function":"createRejection","class":"GuzzleHttp\\Handler\\CurlFactory","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","line":110,"function":"finishError","class":"GuzzleHttp\\Handler\\CurlFactory","type":"::"},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlHandler.php","line":47,"function":"finish","class":"GuzzleHttp\\Handler\\CurlFactory","type":"::"},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":142,"function":"__invoke","class":"GuzzleHttp\\Handler\\CurlHandler","type":"->"},{"file":"/var/www/nextcloud/lib/private/Http/Client/DnsPinMiddleware.php","line":123,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/PrepareBodyMiddleware.php","line":35,"function":"OC\\Http\\Client\\{closure}","class":"OC\\Http\\Client\\DnsPinMiddleware","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":31,"function":"__invoke","class":"GuzzleHttp\\PrepareBodyMiddleware","type":"->"},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/RedirectMiddleware.php","line":71,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":66,"function":"__invoke","class":"GuzzleHttp\\RedirectMiddleware","type":"->"},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/HandlerStack.php","line":75,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php","line":333,"function":"__invoke","class":"GuzzleHttp\\HandlerStack","type":"->"},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php","line":169,"function":"transfer","class":"GuzzleHttp\\Client","type":"->"},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php","line":189,"function":"requestAsync","class":"GuzzleHttp\\Client","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/Http/Client/Client.php","line":230,"function":"request","class":"GuzzleHttp\\Client","type":"->"},{"file":"/var/www/nextcloud/apps/richdocuments/lib/Service/CapabilitiesService.php","line":169,"function":"get","class":"OC\\Http\\Client\\Client","type":"->"},{"file":"/var/www/nextcloud/apps/richdocuments/lib/Service/CapabilitiesService.php","line":73,"function":"fetchFromRemote","class":"OCA\\Richdocuments\\Service\\CapabilitiesService","type":"->"},{"file":"/var/www/nextcloud/apps/richdocuments/lib/AppInfo/Application.php","line":108,"function":"getCapabilities","class":"OCA\\Richdocuments\\Service\\CapabilitiesService","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Bootstrap/FunctionInjector.php","line":66,"function":"OCA\\Richdocuments\\AppInfo\\{closure}","class":"OCA\\Richdocuments\\AppInfo\\Application","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/AppFramework/Bootstrap/BootContext.php","line":50,"function":"injectFn","class":"OC\\AppFramework\\Bootstrap\\FunctionInjector","type":"->"},{"file":"/var/www/nextcloud/apps/richdocuments/lib/AppInfo/Application.php","line":163,"function":"injectFn","class":"OC\\AppFramework\\Bootstrap\\BootContext","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Bootstrap/Coordinator.php","line":200,"function":"boot","class":"OCA\\Richdocuments\\AppInfo\\Application","type":"->"},{"file":"/var/www/nextcloud/lib/private/App/AppManager.php","line":437,"function":"bootApp","class":"OC\\AppFramework\\Bootstrap\\Coordinator","type":"->"},{"file":"/var/www/nextcloud/lib/private/App/AppManager.php","line":216,"function":"loadApp","class":"OC\\App\\AppManager","type":"->"},{"file":"/var/www/nextcloud/lib/private/legacy/OC_App.php","line":128,"function":"loadApps","class":"OC\\App\\AppManager","type":"->"},{"file":"/var/www/nextcloud/ocs/v1.php","line":60,"function":"loadApps","class":"OC_App","type":"::"},{"file":"/var/www/nextcloud/ocs/v2.php","line":23,"args":["/var/www/nextcloud/ocs/v1.php"],"function":"require_once"}],"File":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","Line":210,"message":"Failed to fetch the Collabora capabilities endpoint: cURL error 28: Operation timed out after 45001 milliseconds with 0 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://drive.domain.com/apps/richdocumentscode/proxy.php?req=/hosting/capabilities","exception":{},"CustomMessage":"Failed to fetch the Collabora capabilities endpoint: cURL error 28: Operation timed out after 45001 milliseconds with 0 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://drive.domain.com/apps/richdocumentscode/proxy.php?req=/hosting/capabilities"}}
{"reqId":"XnHEGiH7dwR11mgOeB2c","level":3,"time":"2024-06-18T11:16:11+00:00","remoteAddr":"10.10.101.10","user":"43AD3B5D-2713-4F88-BF3F-EC89C0D9C247","app":"richdocuments","method":"POST","url":"/ocs/v2.php/apps/spreed/api/v4/room/s6on3r7y/participants/active","message":"Failed to fetch the Collabora capabilities endpoint: cURL error 28: Operation timed out after 45001 milliseconds with 0 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://drive.domain.com/apps/richdocumentscode/proxy.php?req=/hosting/capabilities","userAgent":"Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:127.0) Gecko/20100101 Firefox/127.0","version":"29.0.2.2","exception":{"Exception":"GuzzleHttp\\Exception\\ConnectException","Message":"cURL error 28: Operation timed out after 45001 milliseconds with 0 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://drive.domain.com/apps/richdocumentscode/proxy.php?req=/hosting/capabilities","Code":0,"Trace":[{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","line":158,"function":"createRejection","class":"GuzzleHttp\\Handler\\CurlFactory","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","line":110,"function":"finishError","class":"GuzzleHttp\\Handler\\CurlFactory","type":"::"},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlHandler.php","line":47,"function":"finish","class":"GuzzleHttp\\Handler\\CurlFactory","type":"::"},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":142,"function":"__invoke","class":"GuzzleHttp\\Handler\\CurlHandler","type":"->"},{"file":"/var/www/nextcloud/lib/private/Http/Client/DnsPinMiddleware.php","line":123,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/PrepareBodyMiddleware.php","line":35,"function":"OC\\Http\\Client\\{closure}","class":"OC\\Http\\Client\\DnsPinMiddleware","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":31,"function":"__invoke","class":"GuzzleHttp\\PrepareBodyMiddleware","type":"->"},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/RedirectMiddleware.php","line":71,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":66,"function":"__invoke","class":"GuzzleHttp\\RedirectMiddleware","type":"->"},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/HandlerStack.php","line":75,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php","line":333,"function":"__invoke","class":"GuzzleHttp\\HandlerStack","type":"->"},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php","line":169,"function":"transfer","class":"GuzzleHttp\\Client","type":"->"},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php","line":189,"function":"requestAsync","class":"GuzzleHttp\\Client","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/Http/Client/Client.php","line":230,"function":"request","class":"GuzzleHttp\\Client","type":"->"},{"file":"/var/www/nextcloud/apps/richdocuments/lib/Service/CapabilitiesService.php","line":169,"function":"get","class":"OC\\Http\\Client\\Client","type":"->"},{"file":"/var/www/nextcloud/apps/richdocuments/lib/Service/CapabilitiesService.php","line":73,"function":"fetchFromRemote","class":"OCA\\Richdocuments\\Service\\CapabilitiesService","type":"->"},{"file":"/var/www/nextcloud/apps/richdocuments/lib/AppInfo/Application.php","line":108,"function":"getCapabilities","class":"OCA\\Richdocuments\\Service\\CapabilitiesService","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Bootstrap/FunctionInjector.php","line":66,"function":"OCA\\Richdocuments\\AppInfo\\{closure}","class":"OCA\\Richdocuments\\AppInfo\\Application","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/AppFramework/Bootstrap/BootContext.php","line":50,"function":"injectFn","class":"OC\\AppFramework\\Bootstrap\\FunctionInjector","type":"->"},{"file":"/var/www/nextcloud/apps/richdocuments/lib/AppInfo/Application.php","line":163,"function":"injectFn","class":"OC\\AppFramework\\Bootstrap\\BootContext","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Bootstrap/Coordinator.php","line":200,"function":"boot","class":"OCA\\Richdocuments\\AppInfo\\Application","type":"->"},{"file":"/var/www/nextcloud/lib/private/App/AppManager.php","line":437,"function":"bootApp","class":"OC\\AppFramework\\Bootstrap\\Coordinator","type":"->"},{"file":"/var/www/nextcloud/lib/private/App/AppManager.php","line":216,"function":"loadApp","class":"OC\\App\\AppManager","type":"->"},{"file":"/var/www/nextcloud/lib/private/legacy/OC_App.php","line":128,"function":"loadApps","class":"OC\\App\\AppManager","type":"->"},{"file":"/var/www/nextcloud/ocs/v1.php","line":60,"function":"loadApps","class":"OC_App","type":"::"},{"file":"/var/www/nextcloud/ocs/v2.php","line":23,"args":["/var/www/nextcloud/ocs/v1.php"],"function":"require_once"}],"File":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","Line":210,"message":"Failed to fetch the Collabora capabilities endpoint: cURL error 28: Operation timed out after 45001 milliseconds with 0 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://drive.domain.com/apps/richdocumentscode/proxy.php?req=/hosting/capabilities","exception":{},"CustomMessage":"Failed to fetch the Collabora capabilities endpoint: cURL error 28: Operation timed out after 45001 milliseconds with 0 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://drive.domain.com/apps/richdocumentscode/proxy.php?req=/hosting/capabilities"}}
