Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 20.0.5): 27.1.2
Operating system and version (eg, Ubuntu 20.04): Ubuntu 23.04
Apache or nginx version (eg, Apache 2.4.25): Apache 2.4.55
PHP version (eg, 7.4): 8.1
The issue you are facing:
Choosing language and locate is disabled/not working even thogu im not forcing language or locate in config.php
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Go to User Settings
- try to change language or locate
- there is nothing to select
The output of your Nextcloud log in Admin > Logging:
{"reqId":"AaWz5x6Vt6mx1mBZ19UF","level":3,"time":"2023-11-14T09:58:00+00:00","remoteAddr":"192.168.11.116","user":"A12A1BDD-D702-46E8-94BC-82C81DE04D8D","app":"webdav","method":"GET","url":"/remote.php/dav/addressbooks/system/system/system/LDAP:304C959D-DACD-4C53-8817-C3CB955C5908.vcf?photo&size=32","message":"Could not get appdata folder for dav-photocache","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36 Edg/119.0.0.0","version":"27.1.2.1","exception":{"Exception":"RuntimeException","Message":"Could not get appdata folder for dav-photocache","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/Files/AppData/AppData.php","line":147,"function":"getAppDataFolder","class":"OC\\Files\\AppData\\AppData","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/CardDAV/PhotoCache.php","line":171,"function":"newFolder","class":"OC\\Files\\AppData\\AppData","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/CardDAV/PhotoCache.php","line":69,"function":"getFolder","class":"OCA\\DAV\\CardDAV\\PhotoCache","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/CardDAV/ImageExportPlugin.php","line":104,"function":"get","class":"OCA\\DAV\\CardDAV\\PhotoCache","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"httpGet","class":"OCA\\DAV\\CardDAV\\ImageExportPlugin","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":472,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":253,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":321,"function":"start","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/Server.php","line":365,"function":"exec","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/appinfo/v2/remote.php","line":35,"function":"exec","class":"OCA\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/remote.php","line":172,"args":["/var/www/nextcloud/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/var/www/nextcloud/lib/private/Files/AppData/AppData.php","Line":108,"message":"Could not get appdata folder for dav-photocache","exception":{},"CustomMessage":"Could not get appdata folder for dav-photocache"}}
{"reqId":"na6jQqUe3dPc4jUUJTiA","level":3,"time":"2023-11-14T09:58:00+00:00","remoteAddr":"192.168.11.116","user":"A12A1BDD-D702-46E8-94BC-82C81DE04D8D","app":"webdav","method":"GET","url":"/remote.php/dav/addressbooks/system/system/system/LDAP:67514DE1-D7C0-43B0-8C8E-20F66E96A857.vcf?photo&size=32","message":"Could not get appdata folder for dav-photocache","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36 Edg/119.0.0.0","version":"27.1.2.1","exception":{"Exception":"RuntimeException","Message":"Could not get appdata folder for dav-photocache","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/Files/AppData/AppData.php","line":147,"function":"getAppDataFolder","class":"OC\\Files\\AppData\\AppData","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/CardDAV/PhotoCache.php","line":171,"function":"newFolder","class":"OC\\Files\\AppData\\AppData","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/CardDAV/PhotoCache.php","line":69,"function":"getFolder","class":"OCA\\DAV\\CardDAV\\PhotoCache","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/CardDAV/ImageExportPlugin.php","line":104,"function":"get","class":"OCA\\DAV\\CardDAV\\PhotoCache","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"httpGet","class":"OCA\\DAV\\CardDAV\\ImageExportPlugin","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":472,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":253,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":321,"function":"start","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/Server.php","line":365,"function":"exec","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/appinfo/v2/remote.php","line":35,"function":"exec","class":"OCA\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/remote.php","line":172,"args":["/var/www/nextcloud/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/var/www/nextcloud/lib/private/Files/AppData/AppData.php","Line":108,"message":"Could not get appdata folder for dav-photocache","exception":{},"CustomMessage":"Could not get appdata folder for dav-photocache"}}
{"reqId":"Yl8sS9tnQR99FLHxCym5","level":3,"time":"2023-11-14T09:58:00+00:00","remoteAddr":"192.168.11.116","user":"A12A1BDD-D702-46E8-94BC-82C81DE04D8D","app":"webdav","method":"GET","url":"/remote.php/dav/addressbooks/system/system/system/LDAP:4AF0591D-FBDF-4E39-932D-2E4347525082.vcf?photo&size=32","message":"Could not get appdata folder for dav-photocache","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36 Edg/119.0.0.0","version":"27.1.2.1","exception":{"Exception":"RuntimeException","Message":"Could not get appdata folder for dav-photocache","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/Files/AppData/AppData.php","line":147,"function":"getAppDataFolder","class":"OC\\Files\\AppData\\AppData","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/CardDAV/PhotoCache.php","line":171,"function":"newFolder","class":"OC\\Files\\AppData\\AppData","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/CardDAV/PhotoCache.php","line":69,"function":"getFolder","class":"OCA\\DAV\\CardDAV\\PhotoCache","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/CardDAV/ImageExportPlugin.php","line":104,"function":"get","class":"OCA\\DAV\\CardDAV\\PhotoCache","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"httpGet","class":"OCA\\DAV\\CardDAV\\ImageExportPlugin","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":472,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":253,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":321,"function":"start","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/Server.php","line":365,"function":"exec","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/appinfo/v2/remote.php","line":35,"function":"exec","class":"OCA\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/remote.php","line":172,"args":["/var/www/nextcloud/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/var/www/nextcloud/lib/private/Files/AppData/AppData.php","Line":108,"message":"Could not get appdata folder for dav-photocache","exception":{},"CustomMessage":"Could not get appdata folder for dav-photocache"}}
{"reqId":"E6dEHCafaxCvyuGlBTxH","level":2,"time":"2023-11-14T09:59:32+00:00","remoteAddr":"192.168.11.88","user":"--","app":"no app in context","method":"POST","url":"/index.php/login","message":"Login failed: m.nowotnick (Remote IP: 192.168.11.88)","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36","version":"27.1.2.1","data":[]}
{"reqId":"0hvJ1sh5xyavKjSFOVGS","level":2,"time":"2023-11-14T10:00:23+00:00","remoteAddr":"192.168.11.88","user":"--","app":"no app in context","method":"POST","url":"/index.php/login","message":"Login failed: m.nowotnick (Remote IP: 192.168.11.88)","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36","version":"27.1.2.1","data":[]}
{"reqId":"v4lSK4q0p724TmuDsBMo","level":3,"time":"2023-11-14T10:00:45+00:00","remoteAddr":"192.168.8.70","user":"53E23DF4-0CF5-4235-BB95-F84D1CA44D78","app":"no app in context","method":"GET","url":"/ocs/v2.php/apps/files_sharing/api/v1/sharees?format=json&itemType=folder&search=m.hoelzel%40&lookup=false&perPage=25&shareType[]=0&shareType[]=1&shareType[]=6&shareType[]=9&shareType[]=7&shareType[]=10&shareType[]=8&shareType[]=12&shareType[]=undefined&shareType[]=4","message":"Invalid Federated Cloud ID","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36","version":"27.1.2.1","exception":{"Exception":"InvalidArgumentException","Message":"Invalid Federated Cloud ID","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/Collaboration/Collaborators/RemoteGroupPlugin.php","line":61,"function":"splitGroupRemote","class":"OC\\Collaboration\\Collaborators\\RemoteGroupPlugin","type":"->"},{"file":"/var/www/nextcloud/lib/private/Collaboration/Collaborators/Search.php","line":72,"function":"search","class":"OC\\Collaboration\\Collaborators\\RemoteGroupPlugin","type":"->"},{"file":"/var/www/nextcloud/apps/files_sharing/lib/Controller/ShareesAPIController.php","line":227,"function":"search","class":"OC\\Collaboration\\Collaborators\\Search","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":230,"function":"search","class":"OCA\\Files_Sharing\\Controller\\ShareesAPIController","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":137,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":183,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":315,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/ocs/v1.php","line":64,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/ocs/v2.php","line":23,"args":["/var/www/nextcloud/ocs/v1.php"],"function":"require_once"}],"File":"/var/www/nextcloud/lib/private/Collaboration/Collaborators/RemoteGroupPlugin.php","Line":91,"Previous":{"Exception":"InvalidArgumentException","Message":"Invalid cloud id","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/Collaboration/Collaborators/RemoteGroupPlugin.php","line":88,"function":"resolveCloudId","class":"OC\\Federation\\CloudIdManager","type":"->"},{"file":"/var/www/nextcloud/lib/private/Collaboration/Collaborators/RemoteGroupPlugin.php","line":61,"function":"splitGroupRemote","class":"OC\\Collaboration\\Collaborators\\RemoteGroupPlugin","type":"->"},{"file":"/var/www/nextcloud/lib/private/Collaboration/Collaborators/Search.php","line":72,"function":"search","class":"OC\\Collaboration\\Collaborators\\RemoteGroupPlugin","type":"->"},{"file":"/var/www/nextcloud/apps/files_sharing/lib/Controller/ShareesAPIController.php","line":227,"function":"search","class":"OC\\Collaboration\\Collaborators\\Search","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":230,"function":"search","class":"OCA\\Files_Sharing\\Controller\\ShareesAPIController","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":137,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":183,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":315,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/ocs/v1.php","line":64,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/ocs/v2.php","line":23,"args":["/var/www/nextcloud/ocs/v1.php"],"function":"require_once"}],"File":"/var/www/nextcloud/lib/private/Federation/CloudIdManager.php","Line":135},"CustomMessage":"--"}}
{"reqId":"GIJu8Dqj0iMg83AxFswj","level":2,"time":"2023-11-14T10:02:37+00:00","remoteAddr":"192.168.11.88","user":"--","app":"no app in context","method":"POST","url":"/index.php/login","message":"Login failed: m.nowotnick (Remote IP: 192.168.11.88)","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36","version":"27.1.2.1","data":[]}
{"reqId":"05xjX7xKwVJayGUvcL2b","level":3,"time":"2023-11-14T10:30:01+00:00","remoteAddr":"192.168.7.88","user":"administrator","app":"no app in context","method":"GET","url":"/ocs/v2.php/apps/files_sharing/api/v1/sharees?format=json&itemType=folder&search=b.knop%40&lookup=false&perPage=25&shareType[]=0&shareType[]=1&shareType[]=6&shareType[]=9&shareType[]=7&shareType[]=10&shareType[]=8&shareType[]=12&shareType[]=undefined&shareType[]=4","message":"Invalid Federated Cloud ID","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36","version":"27.1.2.1","exception":{"Exception":"InvalidArgumentException","Message":"Invalid Federated Cloud ID","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/Collaboration/Collaborators/RemoteGroupPlugin.php","line":61,"function":"splitGroupRemote","class":"OC\\Collaboration\\Collaborators\\RemoteGroupPlugin","type":"->"},{"file":"/var/www/nextcloud/lib/private/Collaboration/Collaborators/Search.php","line":72,"function":"search","class":"OC\\Collaboration\\Collaborators\\RemoteGroupPlugin","type":"->"},{"file":"/var/www/nextcloud/apps/files_sharing/lib/Controller/ShareesAPIController.php","line":227,"function":"search","class":"OC\\Collaboration\\Collaborators\\Search","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":230,"function":"search","class":"OCA\\Files_Sharing\\Controller\\ShareesAPIController","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":137,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":183,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":315,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/ocs/v1.php","line":64,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/ocs/v2.php","line":23,"args":["/var/www/nextcloud/ocs/v1.php"],"function":"require_once"}],"File":"/var/www/nextcloud/lib/private/Collaboration/Collaborators/RemoteGroupPlugin.php","Line":91,"Previous":{"Exception":"InvalidArgumentException","Message":"Invalid cloud id","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/Collaboration/Collaborators/RemoteGroupPlugin.php","line":88,"function":"resolveCloudId","class":"OC\\Federation\\CloudIdManager","type":"->"},{"file":"/var/www/nextcloud/lib/private/Collaboration/Collaborators/RemoteGroupPlugin.php","line":61,"function":"splitGroupRemote","class":"OC\\Collaboration\\Collaborators\\RemoteGroupPlugin","type":"->"},{"file":"/var/www/nextcloud/lib/private/Collaboration/Collaborators/Search.php","line":72,"function":"search","class":"OC\\Collaboration\\Collaborators\\RemoteGroupPlugin","type":"->"},{"file":"/var/www/nextcloud/apps/files_sharing/lib/Controller/ShareesAPIController.php","line":227,"function":"search","class":"OC\\Collaboration\\Collaborators\\Search","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":230,"function":"search","class":"OCA\\Files_Sharing\\Controller\\ShareesAPIController","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":137,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":183,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":315,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/ocs/v1.php","line":64,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/ocs/v2.php","line":23,"args":["/var/www/nextcloud/ocs/v1.php"],"function":"require_once"}],"File":"/var/www/nextcloud/lib/private/Federation/CloudIdManager.php","Line":135},"CustomMessage":"--"}}
{"reqId":"HrPhWaCw4EoaRPMZXXUY","level":2,"time":"2023-11-14T10:30:15+00:00","remoteAddr":"192.168.7.88","user":"administrator","app":"no app in context","method":"POST","url":"/ocs/v2.php/apps/files_sharing/api/v1/shares","message":"Host adams was not connected to because it violates local access rules","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36","version":"27.1.2.1","data":[]}
{"reqId":"HrPhWaCw4EoaRPMZXXUY","level":2,"time":"2023-11-14T10:30:15+00:00","remoteAddr":"192.168.7.88","user":"administrator","app":"no app in context","method":"POST","url":"/ocs/v2.php/apps/files_sharing/api/v1/shares","message":"error while discovering ocm provider","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36","version":"27.1.2.1","exception":{"Exception":"OCP\\Http\\Client\\LocalServerException","Message":"Host violates local access rules","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/Http/Client/Client.php","line":229,"function":"preventLocalAddress","class":"OC\\Http\\Client\\Client","type":"->"},{"file":"/var/www/nextcloud/lib/private/OCM/OCMDiscoveryService.php","line":87,"function":"get","class":"OC\\Http\\Client\\Client","type":"->"},{"file":"/var/www/nextcloud/lib/private/Federation/CloudFederationProviderManager.php","line":117,"function":"discover","class":"OC\\OCM\\OCMDiscoveryService","type":"->"},{"file":"/var/www/nextcloud/apps/federatedfilesharing/lib/Notifications.php","line":426,"function":"sendShare","class":"OC\\Federation\\CloudFederationProviderManager","type":"->"},{"file":"/var/www/nextcloud/apps/federatedfilesharing/lib/Notifications.php","line":351,"function":"tryOCMEndPoint","class":"OCA\\FederatedFileSharing\\Notifications","type":"->"},{"file":"/var/www/nextcloud/apps/federatedfilesharing/lib/Notifications.php","line":122,"function":"tryHttpPostToShareEndpoint","class":"OCA\\FederatedFileSharing\\Notifications","type":"->"},{"file":"/var/www/nextcloud/apps/federatedfilesharing/lib/FederatedShareProvider.php","line":290,"function":"sendRemoteShare","class":"OCA\\FederatedFileSharing\\Notifications","type":"->"},{"file":"/var/www/nextcloud/apps/federatedfilesharing/lib/FederatedShareProvider.php","line":252,"function":"createFederatedShare","class":"OCA\\FederatedFileSharing\\FederatedShareProvider","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/Share20/Manager.php","line":816,"function":"create","class":"OCA\\FederatedFileSharing\\FederatedShareProvider","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/apps/files_sharing/lib/Controller/ShareAPIController.php","line":834,"function":"createShare","class":"OC\\Share20\\Manager","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":230,"function":"createShare","class":"OCA\\Files_Sharing\\Controller\\ShareAPIController","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":137,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":183,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":315,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/ocs/v1.php","line":64,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/ocs/v2.php","line":23,"args":["/var/www/nextcloud/ocs/v1.php"],"function":"require_once"}],"File":"/var/www/nextcloud/lib/private/Http/Client/Client.php","Line":195,"message":"error while discovering ocm provider","exception":{},"remote":"https://adams","CustomMessage":"error while discovering ocm provider"}}
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{"reqId":"bSKzflblX35K9YfhBDUP","level":3,"time":"2023-12-08T07:06:31+00:00","remoteAddr":"192.168.8.54","user":"E29AFD16-8E9A-44DC-996D-E5C3F4B15714","app":"no app in context","method":"GET","url":"/ocs/v2.php/apps/files_sharing/api/v1/sharees?format=json&itemType=folder&search=e.ziselski%40&lookup=false&perPage=25&shareType[]=0&shareType[]=1&shareType[]=6&shareType[]=9&shareType[]=7&shareType[]=10&shareType[]=8&shareType[]=12&shareType[]=undefined&shareType[]=4","message":"Invalid Federated Cloud ID","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36","version":"27.1.2.1","exception":{"Exception":"InvalidArgumentException","Message":"Invalid Federated Cloud ID","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/Collaboration/Collaborators/RemoteGroupPlugin.php","line":61,"function":"splitGroupRemote","class":"OC\\Collaboration\\Collaborators\\RemoteGroupPlugin","type":"->"},{"file":"/var/www/nextcloud/lib/private/Collaboration/Collaborators/Search.php","line":72,"function":"search","class":"OC\\Collaboration\\Collaborators\\RemoteGroupPlugin","type":"->"},{"file":"/var/www/nextcloud/apps/files_sharing/lib/Controller/ShareesAPIController.php","line":227,"function":"search","class":"OC\\Collaboration\\Collaborators\\Search","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":230,"function":"search","class":"OCA\\Files_Sharing\\Controller\\ShareesAPIController","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":137,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":183,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":315,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/ocs/v1.php","line":64,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/ocs/v2.php","line":23,"args":["/var/www/nextcloud/ocs/v1.php"],"function":"require_once"}],"File":"/var/www/nextcloud/lib/private/Collaboration/Collaborators/RemoteGroupPlugin.php","Line":91,"Previous":{"Exception":"InvalidArgumentException","Message":"Invalid cloud id","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/Collaboration/Collaborators/RemoteGroupPlugin.php","line":88,"function":"resolveCloudId","class":"OC\\Federation\\CloudIdManager","type":"->"},{"file":"/var/www/nextcloud/lib/private/Collaboration/Collaborators/RemoteGroupPlugin.php","line":61,"function":"splitGroupRemote","class":"OC\\Collaboration\\Collaborators\\RemoteGroupPlugin","type":"->"},{"file":"/var/www/nextcloud/lib/private/Collaboration/Collaborators/Search.php","line":72,"function":"search","class":"OC\\Collaboration\\Collaborators\\RemoteGroupPlugin","type":"->"},{"file":"/var/www/nextcloud/apps/files_sharing/lib/Controller/ShareesAPIController.php","line":227,"function":"search","class":"OC\\Collaboration\\Collaborators\\Search","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":230,"function":"search","class":"OCA\\Files_Sharing\\Controller\\ShareesAPIController","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":137,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":183,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":315,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/ocs/v1.php","line":64,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/ocs/v2.php","line":23,"args":["/var/www/nextcloud/ocs/v1.php"],"function":"require_once"}],"File":"/var/www/nextcloud/lib/private/Federation/CloudIdManager.php","Line":135},"CustomMessage":"--"}}
{"reqId":"BMP0TaHWwoHf6Ryuxtsc","level":3,"time":"2023-12-13T09:26:33+00:00","remoteAddr":"95.223.70.147","user":"administrator","app":"llm","method":"POST","url":"/index.php/settings/apps/enable","message":"Failed to create python venv: python3 -m venv ./python returned The virtual environment was not created successfully because ensurepip is not\navailable. On Debian/Ubuntu systems, you need to install the python3-venv\npackage using the following command.\n\n apt install python3.10-venv\n\nYou may need to use sudo with that command. After installing the python3-venv\npackage, recreate your virtual environment.\n\nFailing command: /var/www/nextcloud/apps/llm/python/bin/python3","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36","version":"27.1.2.1","data":{"app":"llm"}}
{"reqId":"BMP0TaHWwoHf6Ryuxtsc","level":3,"time":"2023-12-13T09:26:33+00:00","remoteAddr":"95.223.70.147","user":"administrator","app":"llm","method":"POST","url":"/index.php/settings/apps/enable","message":"Failed to install python dependencies: Failed to create python venv: python3 -m venv ./python returned The virtual environment was not created successfully because ensurepip is not\navailable. On Debian/Ubuntu systems, you need to install the python3-venv\npackage using the following command.\n\n apt install python3.10-venv\n\nYou may need to use sudo with that command. After installing the python3-venv\npackage, recreate your virtual environment.\n\nFailing command: /var/www/nextcloud/apps/llm/python/bin/python3","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36","version":"27.1.2.1","exception":{"Exception":"Exception","Message":"Failed to create python venv: python3 -m venv ./python returned The virtual environment was not created successfully because ensurepip is not\navailable. On Debian/Ubuntu systems, you need to install the python3-venv\npackage using the following command.\n\n apt install python3.10-venv\n\nYou may need to use sudo with that command. After installing the python3-venv\npackage, recreate your virtual environment.\n\nFailing command: /var/www/nextcloud/apps/llm/python/bin/python3","Code":0,"Trace":[{"file":"/var/www/nextcloud/apps/llm/lib/Migration/InstallDeps.php","line":28,"function":"runPoetryInstall","class":"OCA\\Llm\\Migration\\InstallDeps","type":"->"},{"file":"/var/www/nextcloud/lib/private/Repair.php","line":127,"function":"run","class":"OCA\\Llm\\Migration\\InstallDeps","type":"->"},{"file":"/var/www/nextcloud/lib/private/legacy/OC_App.php","line":905,"function":"run","class":"OC\\Repair","type":"->"},{"file":"/var/www/nextcloud/lib/private/Installer.php","line":164,"function":"executeRepairSteps","class":"OC_App","type":"::"},{"file":"/var/www/nextcloud/apps/settings/lib/Controller/AppSettingsController.php","line":451,"function":"installApp","class":"OC\\Installer","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":230,"function":"enableApps","class":"OCA\\Settings\\Controller\\AppSettingsController","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":137,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":183,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":315,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/lib/base.php","line":1068,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/index.php","line":36,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/apps/llm/lib/Migration/InstallDeps.php","Line":43,"message":"Failed to install python dependencies: Failed to create python venv: python3 -m venv ./python returned The virtual environment was not created successfully because ensurepip is not\navailable. On Debian/Ubuntu systems, you need to install the python3-venv\npackage using the following command.\n\n apt install python3.10-venv\n\nYou may need to use sudo with that command. After installing the python3-venv\npackage, recreate your virtual environment.\n\nFailing command: /var/www/nextcloud/apps/llm/python/bin/python3","exception":{},"CustomMessage":"Failed to install python dependencies: Failed to create python venv: python3 -m venv ./python returned The virtual environment was not created successfully because ensurepip is not\navailable. On Debian/Ubuntu systems, you need to install the python3-venv\npackage using the following command.\n\n apt install python3.10-venv\n\nYou may need to use sudo with that command. After installing the python3-venv\npackage, recreate your virtual environment.\n\nFailing command: /var/www/nextcloud/apps/llm/python/bin/python3"}}
{"reqId":"BMP0TaHWwoHf6Ryuxtsc","level":3,"time":"2023-12-13T09:26:33+00:00","remoteAddr":"95.223.70.147","user":"administrator","app":"no app in context","method":"POST","url":"/index.php/settings/apps/enable","message":"Exception while executing repair step Install dependencies for llm app","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36","version":"27.1.2.1","exception":{"Exception":"Exception","Message":"Failed to install python dependencies: Failed to create python venv: python3 -m venv ./python returned The virtual environment was not created successfully because ensurepip is not\navailable. On Debian/Ubuntu systems, you need to install the python3-venv\npackage using the following command.\n\n apt install python3.10-venv\n\nYou may need to use sudo with that command. After installing the python3-venv\npackage, recreate your virtual environment.\n\nFailing command: /var/www/nextcloud/apps/llm/python/bin/python3","Code":0,"Trace":[{"file":"/var/www/nextcloud/apps/llm/lib/Migration/InstallDeps.php","line":28,"function":"runPoetryInstall","class":"OCA\\Llm\\Migration\\InstallDeps","type":"->"},{"file":"/var/www/nextcloud/lib/private/Repair.php","line":127,"function":"run","class":"OCA\\Llm\\Migration\\InstallDeps","type":"->"},{"file":"/var/www/nextcloud/lib/private/legacy/OC_App.php","line":905,"function":"run","class":"OC\\Repair","type":"->"},{"file":"/var/www/nextcloud/lib/private/Installer.php","line":164,"function":"executeRepairSteps","class":"OC_App","type":"::"},{"file":"/var/www/nextcloud/apps/settings/lib/Controller/AppSettingsController.php","line":451,"function":"installApp","class":"OC\\Installer","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":230,"function":"enableApps","class":"OCA\\Settings\\Controller\\AppSettingsController","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":137,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":183,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":315,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/lib/base.php","line":1068,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/index.php","line":36,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/apps/llm/lib/Migration/InstallDeps.php","Line":74,"message":"Exception while executing repair step Install dependencies for llm app","exception":{},"CustomMessage":"Exception while executing repair step Install dependencies for llm app"}}
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => '***************c',
'passwordsalt' => '**************',
'secret' => '********',
'trusted_domains' =>
array (
0 => '*********',
1 => '**********',
2 => '************',
),
'trusted_proxies' =>
array (
0 => '172.16.15.254',
),
'datadirectory' => '/var/www/html/nextcloud/data',
'dbtype' => 'mysql',
'version' => '25.0.8.2',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => '**********',
'dbpassword' => '***************',
'installed' => true,
'overwrite.cli.url' => '***********',
'overwriteprotocol' => 'https',
'memcache.local' => '\\OC\\Memcache\\APCu',
'maintenance' => false,
'loglevel' => 2,
'ldapProviderFactory' => 'OCA\\User_LDAP\\LDAPProviderFactory',
'default_language' => 'en',
'default_locale' => 'en_US',
);
The output of your Apache/nginx/system log in /var/log/ERROR.log:
[Fri Dec 15 00:00:19.098152 2023] [ssl:warn] [pid 1075] AH01906: ****************:443:0 server certificate is a CA certificate (BasicConstraints: CA == TRUE !?)
[Fri Dec 15 00:00:19.098376 2023] [mpm_prefork:notice] [pid 1075] AH00163: Apache/2.4.55 (Ubuntu) OpenSSL/3.0.8 configured -- resuming normal operations
[Fri Dec 15 00:00:19.098384 2023] [core:notice] [pid 1075] AH00094: Command line: '/usr/sbin/apache2'
[Fri Dec 15 12:00:26.046580 2023] [mpm_prefork:notice] [pid 1075] AH00171: Graceful restart requested, doing restart
AH00558: apache2: Could not reliably determine the server's fully qualified domain name, using 127.0.1.1. Set the 'ServerName' directive globally to suppress this message
[Fri Dec 15 12:00:26.134589 2023] [ssl:warn] [pid 1075] AH01906: *****************:443:0 server certificate is a CA certificate (BasicConstraints: CA == TRUE !?)
[Fri Dec 15 12:00:26.134809 2023] [mpm_prefork:notice] [pid 1075] AH00163: Apache/2.4.55 (Ubuntu) OpenSSL/3.0.8 configured -- resuming normal operations
[Fri Dec 15 12:00:26.134818 2023] [core:notice] [pid 1075] AH00094: Command line: '/usr/sbin/apache2'
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
PASTE HERE