NC update stuck on step 6 from 18.0.10 to 19.0.4.2 : beginner needs help

Hi!
Problem when updating through web updater.
Stuck on step6 : Step 6 is currently in process. Please reload this page later.

What should I do ?

what’s the exact error-message?

anyways: try downloading the updater file manually and do the update manually like suggested on the manual

the exact error-message :
nextcloud.tld/updater/index gives “Step 6 is currently in process. Please reload this page later.

Don’t you think that before doing update manually, I shoudl get out of update process ?

hard to believe that this is the whole message, really.

well since you deny giving out more and detailed info about the problematic systemmm i only can suggest generic things as well…

search the forum on how to reset updates… and check the manual on how to update manually.

Jimmy,
I can only give what I have. :wink: See by yourself hereafter on the picture
I can also give the content of the file updater.log :slight_smile:
Does it help you to help me ?

2020-10-16T22:01:26+0200 MknRFjlxrk [info] Step 4 is in state “end”.
2020-10-16T22:01:26+0200 MknRFjlxrk [info] POST request for step “5”
2020-10-16T22:01:26+0200 MknRFjlxrk [info] startStep(“5”)
2020-10-16T22:01:26+0200 MknRFjlxrk [info] verifyIntegrity()
2020-10-16T22:01:26+0200 MknRFjlxrk [info] getUpdateServerResponse()
2020-10-16T22:01:26+0200 MknRFjlxrk [info] updaterServer: https://updates.nextcloud.com/updater_server/
2020-10-16T22:01:26+0200 MknRFjlxrk [info] releaseChannel: stable
2020-10-16T22:01:26+0200 MknRFjlxrk [info] internal version: 18.0.10.2
2020-10-16T22:01:26+0200 MknRFjlxrk [info] updateURL: https://updates.nextcloud.com/updater_server/?version=18x0x10x2xxxstablexxx7x2x31
2020-10-16T22:01:27+0200 MknRFjlxrk [info] getUpdateServerResponse response: Array
(
[version] => 19.0.4.2
[versionstring] => Nextcloud 19.0.4
[url] => https://download.nextcloud.com/server/releases/nextcloud-19.0.4.zip
[web] => https://docs.nextcloud.com/server/19/admin_manual/maintenance/upgrade.html
[changes] => https://updates.nextcloud.com/changelog_server/?version=19.0.4
[autoupdater] => 1
[eol] => 0
[signature] => rg3l/a/fYyVG36nM1Vraz+0tafxvHovk+KzkZ+9k2v3/EGg7zumk3e1vX84gA9Au
RlE/aDbwKPrhdVe/+xRTd/1sy7YFbCH65l+8xpR6eSFoD4UkvthhlqvAiJHd7aRO
5u5XvcheGrXhYKB/BrGG1GhwaAQO2yOj+VoJs+x/UpFoxpl0ASIfeAE3Ba976A17
5jSpP1elccbumj2tNvgTXHridsLru+d+xwk6li7uNkfg37CDAbZxiIRGfNZQpBhM
zqIvA2UAN28aKaAqc4Pq9DAwwchRl8PqX6+LvK2DiuMaMmYKSJOOBIpAMg6JEEeq
Ljf4wARZVM9Euc0jRwgGvg==
)

2020-10-16T22:01:27+0200 MknRFjlxrk [info] storage location: … nextcloud/data/updater-ocq9unaqmxbd/downloads/
2020-10-16T22:01:27+0200 MknRFjlxrk [info] end of verifyIntegrity()
2020-10-16T22:01:27+0200 MknRFjlxrk [info] endStep(“5”)
2020-10-16T22:01:27+0200 3vHxwXecUD [info] request to updater
2020-10-16T22:01:27+0200 3vHxwXecUD [info] currentStep()
2020-10-16T22:01:27+0200 3vHxwXecUD [info] Step 5 is in state “end”.
2020-10-16T22:01:27+0200 3vHxwXecUD [info] POST request for step “6”
2020-10-16T22:01:27+0200 3vHxwXecUD [info] startStep(“6”)
2020-10-16T22:01:27+0200 3vHxwXecUD [info] extractDownload()
2020-10-16T22:01:27+0200 3vHxwXecUD [info] storage location: … nextcloud//data/updater-ocq9unaqmxbd/downloads/
2020-10-16T22:02:15+0200 Delddrsfrt [info] request to updater
2020-10-16T22:02:15+0200 Delddrsfrt [info] currentStep()
2020-10-16T22:02:15+0200 Delddrsfrt [info] Step 6 is in state “start”.
2020-10-16T22:02:16+0200 zKc03JjUhs [info] request to updater
2020-10-16T22:02:16+0200 zKc03JjUhs [info] currentStep()
2020-10-16T22:02:16+0200 zKc03JjUhs [info] Step 6 is in state “start”.
2020-10-16T22:02:17+0200 G7hJW3D4vg [info] request to updater
2020-10-16T22:02:17+0200 G7hJW3D4vg [info] currentStep()

image

If it is still stuck there, you could either ssh in or remove the .step file inside the data/updater-xxxx folder. If you want to be on the safe side, do a backup of the file first, but usually thats not necessary. After that retry.
I had a similar issue too and it was due a downloading/unpacking problem.

Thanks, still stuck in step 6 . I tried to remove “.step” file but no change.
Web updater is currently not reliable, and I don’t feel like manually upgrading.
I think I will withdraw Nexcloud from my server because it’s too difficult to maintain for me.
Maybe later again if more stable.

1 Like

Seems this exact issue has been answered on the forum before. Try this from the terminal on your server…

sudo -u www-data php /path/to/nextcloud/occ maintenance:repair

See full instructions here on why this command is relevant.

If that doesn’t work, might be worth trying these instructions on solving being stuck at step 6.

Maintenance mode off, then go to the directory where you store your data and find the updater-oc*** and appdata-oc*** directories and remove those. Finally, run the updater from the command line:

sudo -u www php /path/to/nextcloud/updater/updater.phar

1 Like

Hi just,
I’m sorry but I don’t understand "try this from the terminal on your server
sudo -u www-data php /path/to/nextcloud/occ maintenance:repair ".
My Nextcloud is installed on a mutual server from OVH.

How to “send” this command in that case ? with PuTTY ? (don’t know yet how to connect , but could find)

Maybe OVH can help you out. Sounds like you did not install this yourself, right?