NC Talk with HPB, Unable to start conversation (button greyed out)

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Nextcloud version (eg, 20.0.5): 23.0.4
Operating system and version (eg, Ubuntu 20.04): Ubuntu 18.04.6 LTS
Apache or nginx version (eg, Apache 2.4.25): Apache 2.4.29
PHP version (eg, 7.4): PHP 7.4.10 PostgresSQL version_: .10.21’

The issue you are facing:
Since installing and connecting the High Performance Backend as per this tutorial:
(How to Install Nextcloud Talk High Performance Backend with Stun/Turnserver on Ubuntu – Markus' Blog)

i’m unable to setup calls. In the web interface the button is inactive (greyed out) and when i start a call via the Android App nothing happens on te receiving side.

Steps to replicate it:

  1. install and connect the signaling server (all settings seem OK)
  2. create a conversation

The output of your Nextcloud log in Admin > Logging:

GuzzleHttp\Exception\ClientException: Client error: `POST https://communicate.kraaijvanger.nl/standalone-signaling/api/v1/room/38r73kyz` resulted in a `400 Bad Request` response: Unsupported request type:

    /var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php - line 69:

    GuzzleHttp\Exception\RequestException::create()

    /var/www/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php - line 204:

    GuzzleHttp\Middleware::GuzzleHttp\{closure}("*** sensiti ... *")

    /var/www/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php - line 153:

    GuzzleHttp\Promise\Promise::callHandler()

    /var/www/nextcloud/3rdparty/guzzlehttp/promises/src/TaskQueue.php - line 48:

    GuzzleHttp\Promise\Promise::GuzzleHttp\Promise\{closure}("*** sensiti ... *")

    /var/www/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php - line 248:

    GuzzleHttp\Promise\TaskQueue->run()

    /var/www/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php - line 224:

    GuzzleHttp\Promise\Promise->invokeWaitFn()

    /var/www/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php - line 269:

    GuzzleHttp\Promise\Promise->waitIfPending()

    /var/www/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php - line 226:

    GuzzleHttp\Promise\Promise->invokeWaitList()

    /var/www/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php - line 62:

    GuzzleHttp\Promise\Promise->waitIfPending()

    /var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php - line 187:

    GuzzleHttp\Promise\Promise->wait()

    /var/www/nextcloud/lib/private/Http/Client/Client.php - line 294:

    GuzzleHttp\Client->request()

    /var/www/nextcloud/apps/spreed/lib/Signaling/BackendNotifier.php - line 87:

    OC\Http\Client\Client->post()

    /var/www/nextcloud/apps/spreed/lib/Signaling/BackendNotifier.php - line 141:

    OCA\Talk\Signaling\BackendNotifier->doRequest()

    /var/www/nextcloud/apps/spreed/lib/Signaling/BackendNotifier.php - line 407:

    OCA\Talk\Signaling\BackendNotifier->backendRequest()

    /var/www/nextcloud/apps/spreed/lib/Signaling/Listener.php - line 296:

    OCA\Talk\Signaling\BackendNotifier->roomInCallChanged()

    /var/www/nextcloud/3rdparty/symfony/event-dispatcher/EventDispatcher.php - line 251:

    OCA\Talk\Signaling\Listener::OCA\Talk\Signaling\{closure}("*** sensiti ... *")

    /var/www/nextcloud/3rdparty/symfony/event-dispatcher/EventDispatcher.php - line 73:

    Symfony\Component\EventDispatcher\EventDispatcher->callListeners()

    /var/www/nextcloud/lib/private/EventDispatcher/EventDispatcher.php - line 88:

    Symfony\Component\EventDispatcher\EventDispatcher->dispatch()

    /var/www/nextcloud/apps/spreed/lib/Service/ParticipantService.php - line 966:

    OC\EventDispatcher\EventDispatcher->dispatch()

    /var/www/nextcloud/apps/spreed/lib/Controller/CallController.php - line 172:

    OCA\Talk\Service\ParticipantService->changeInCall()

    /var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php - line 217:

    OCA\Talk\Controller\CallController->leaveCall()

    /var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php - line 126:

    OC\AppFramework\Http\Dispatcher->executeController()

    /var/www/nextcloud/lib/private/AppFramework/App.php - line 157:

    OC\AppFramework\Http\Dispatcher->dispatch()

    /var/www/nextcloud/lib/private/Route/Router.php - line 302:

    OC\AppFramework\App::main()

    /var/www/nextcloud/ocs/v1.php - line 62:

    OC\Route\Router->match()

    /var/www/nextcloud/ocs/v2.php - line 23:

    require_once("/var/www/nextcloud/ocs/v1.php")

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

<?php
$CONFIG = array (
  'passwordsalt' => '********************************',
  'secret' => '******************************************',
  'trusted_domains' =>
  array (
    0 => 'localhost',
    1 => 'server.domain.com',
    2 => 'nextcloud.domain.com',
  ),
  'datadirectory' => '/mnt/ncdata',
  'dbtype' => 'pgsql',
  'version' => '23.0.4.1',
  'overwrite.cli.url' => 'http://localhost',
  'dbname' => 'db_name',
  'dbhost' => 'localhost',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'dbuser' => 'dbuser',
  'dbpassword' => '****************************',
  'installed' => true,
  'instanceid' => '*************',
  'log_type' => 'file',
  'logfile' => '/var/log/nextcloud/nextcloud.log',
  'loglevel' => '2',
  'mail_smtpmode' => 'smtp',
  'remember_login_cookie_lifetime' => '1800',
  'log_rotate_size' => '10485760',
  'trashbin_retention_obligation' => 'auto, 180',
  'versions_retention_obligation' => 'auto, 365',
  'simpleSignUpLink.shown' => 'false',
  'memcache.local' => '\\OC\\Memcache\\APCu',
  'filelocking.enabled' => true,
  'memcache.distributed' => '\\OC\\Memcache\\Redis',
  'memcache.locking' => '\\OC\\Memcache\\Redis',
  'redis' =>
  array (
    'host' => '/var/run/redis/redis-server.sock',
    'port' => 0,
    'timeout' => 0.5,
    'dbindex' => 0,
    'password' => '********************************',
  ),
  'maintenance' => false,
  'ldapIgnoreNamingRules' => false,
  'ldapProviderFactory' => 'OCA\\User_LDAP\\LDAPProviderFactory',
  'theme' => '',
  'default_phone_region' => 'NL',
  'mail_from_address' => 'admin',
  'mail_sendmailmode' => 'smtp',
  'mail_domain' => 'domain.com',
  'mail_smtphost' => 'mail.domain.com',
  'mail_smtpport' => '25',
  'mail_smtpauth' => 1,
  'mail_smtpauthtype' => 'NTLM',
  'mail_smtpname' => 'whoever',
  'mail_smtppassword' => '*************************',
 'updater.release.channel' => 'stable',
);



Same problem here. Tried everything I found, but nothing worked for me.
Hope for a solution.

Do you have found a solution? Same problem here