NC Talk version 17.1.0 on IOS crash when open a conversation after update to version 17.1.0


Nextcloud version (eg, 24.0.1): 22.2.10
Custom TURN server configured: yes
Custom STUN server configured: yes

In case mobile Nextcloud Talk apps are involved:
Talk iOS version (eg, 14.0.2): 17.1.0

The issue you are facing:
NextCloud Talk on IOS crash when open a conversation after update to version 17.1.0

Is this the first time you’ve seen this error? (Y/N): Y

1 Like

Hey, is this happening on all conversations or just on some?

I was able to reproduce this issue, we‘ll take a look!
Please note that nextcloud 22 is not supported anymore for community, so you should look at upgrading

1 Like

It happens on all conversations,

I think of upgrading the server but I’m no sure that can solve the issue.

Version 17.1.1 as been approved by apple and released. This should fix the issue you were seeing.

Great! I’m really appreciate.

Hi, one of our users has the same issue. Removed talk app from an iOS 16.7 iphone that had the same issue, then installed the latest Talk 17.1.1 version, and issue is still occurring.

Server is v 26.0.1.

When talk opens it closes again.

Hope you can have another look at it for us.

Kind regards,

1 Like

Directly when opened or when trying to open a conversation?
Please take a look if there’s a crash log on the device

We are having this issue, too, with version 17.1.1. For my users, it when the user clicks on a conversation. The may load then the app crashes a few seconds later, or the app crashes on the click. Hard to determine the precise steps to replicate, except that the app always crashes.

See above :slight_smile:
And also add details about server in case there’s a exotic configuration

yes, there is a crash log. Is that a file that contains sensitive data?

The server is nextcloud hub 3 (25.0.10). It is currently running on PHP 7.4.33, but we plan to migrate to PHP 8 in the next seven days after resolving some dependencies.

TURN is enabled for Talk.

Here is a snippet from the top of the log file:

Incident Identifier: D375F4F9-680C-45EE-98BF-3FA6F41C296B
CrashReporter Key:   0b29fe7590864c4db534fc465fd40acea3727831
Hardware Model:      iPhone13,3
Process:             NextcloudTalk [519]
Path:                /private/var/containers/Bundle/Application/328585DF-8D23-4A84-9E5E-45A09B27B6EB/
Identifier:          com.nextcloud.Talk
Version:             17.1.1 (2)
AppStoreTools:       15A240a
AppVariant:          1:iPhone13,3:15
Code Type:           ARM-64 (Native)
Role:                Foreground
Parent Process:      launchd [1]
Coalition:           com.nextcloud.Talk [699]

Date/Time:           2023-10-08 08:14:34.4848 -0700
Launch Time:         2023-10-07 20:56:51.2709 -0700
OS Version:          iPhone OS 17.0.3 (21A360)
Release Type:        User
Baseband Version:    4.06.01
Report Version:      104

Exception Type:  EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Termination Reason: SIGNAL 6 Abort trap: 6
Terminating Process: NextcloudTalk [519]

Triggered by Thread:  0

Application Specific Information:
abort() called

I reached out for the full crash log. Besides information about the device, there are no sensitive data in these crash logs.