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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 29.0.5): 30.0.0
Operating system and version (eg, Ubuntu 24.04): Ubuntu 24.04
Apache or nginx version (eg, Apache 2.4.25): 2.4.62
PHP version (eg, 8.3): 8.3.13
The issue you are facing:
Eventually, when I’m logged in and navigating inside the web interface an error message appears saying “Internal Server Error” and a code to search at the logs.
The web interface freezes and, if I manually change the app at the final of the URL, like https://cloud.facb69.com.br/index.php/apps/APP/, I can keep on but not go back to the app in use during the freezing.
It usually happens with the “dashboard” app but not as a rule.
The logs say that there’s an exception thrown because the website is Unable to verify the user.
Restarting both Apache and PHP-FPM does not help nor changing browsers; I need to logout and login back again.
Looks like a session error but I could not find a solution here or at the internet.
This has been going on for quite sometime, at least since NC 26.
Hope somebody can help me out here.
Tks.
Is this the first time you’ve seen this error? _(Y/N): N
Steps to replicate it:
- Open the web interface
- Browse the interface
- When you click on some app, ex. dashboard, it freezes
The output of your Nextcloud log in Admin > Logging:
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'XXXXXXXXXXXXX',
'passwordsalt' => 'XXXXXXXXXXXXX',
'secret' => 'XXXXXXXXXXXXX',
'trusted_domains' =>
array (
0 => 'cloud.facb69.com.br',
),
'datadirectory' => '/somewhere/nextcloud-data',
'dbtype' => 'mysql',
'version' => '30.0.0.14',
'overwrite.cli.url' => 'https://cloud.facb69.com.br',
'dbname' => 'XXXXXXXXXXXXX',
'dbhost' => 'XXXXXXXXXXXXX',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'XXXXXXXXXXXXX',
'dbpassword' => 'XXXXXXXXXXXXX',
'installed' => true,
'mail_from_address' => 'XXXXXXXXXXXXX',
'mail_smtpmode' => 'XXXXXXXXXXXXX',
'mail_sendmailmode' => 'XXXXXXXXXXXXX',
'mail_domain' => 'XXXXXXXXXXXXX',
'mail_smtpauthtype' => 'LOGIN',
'mail_smtpauth' => 1,
'mail_smtphost' => 'XXXXXXXXXXXXX',
'mail_smtpport' => 'XXX',
'mail_smtpname' => 'XXXXXXXXXXXXX',
'mail_smtppassword' => 'XXXXXXXXXXXXX',
'mail_smtpsecure' => 'XXX',
'log_type' => 'file',
'logfile' => '/somewhere/nextcloud-data/nextcloud.log',
'logfilemode' => 416,
'loglevel' => 3,
'default_phone_region' => 'ISO 3166-2:BR',
'maintenance' => false,
'maintenance_window_start' => 1,
'theme' => '',
'preview_max_memory' => 4096,
'preview_max_filesize_image' => 256,
'enabledPreviewProviders' =>
array (
0 => 'OC\\Preview\\Image',
1 => 'OC\\Preview\\HEIC',
2 => 'OC\\Preview\\TIFF',
3 => 'OC\\Preview\\Movie',
4 => 'OC\\Preview\\MKV',
5 => 'OC\\Preview\\MP4',
6 => 'OC\\Preview\\AVI',
),
'app_install_overwrite' =>
array (
0 => 'extract',
1 => 'occweb',
2 => 'rainloop',
3 => 'workflow_media_converter',
4 => 'mailnotifier',
5 => 'documentserver_community',
6 => 'quicknotes',
7 => 'epubreader',
8 => 'tasks',
9 => 'talk_matterbridge',
10 => 'jitsi',
11 => 'mail_roundcube',
12 => 'breezedark',
13 => 'passman',
),
'memories.exiftool' => '/webroot/nextcloud/apps/memories/bin-ext/exiftool-amd64-glibc',
'memories.vod.path' => '/webroot/nextcloud/apps/memories/bin-ext/go-vod-amd64',
'memories.vod.ffmpeg' => '/usr/bin/ffmpeg',
'memories.vod.ffprobe' => '/usr/bin/ffprobe',
'twofactor_enforced' => 'false',
'twofactor_enforced_groups' =>
array (
),
'twofactor_enforced_excluded_groups' =>
array (
0 => 'admin',
),
'filelocking.enabled' => true,
'memcache.local' => '\\OC\\Memcache\\APCu',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => '127.0.0.1',
'port' => '6379',
),
'defaultapp' => 'dashboard',
'enforce_theme' => '',
);
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
{"reqId":"ochSOC6rZEWsREy9Kidx","level":3,"time":"2024-11-04T15:01:35+00:00","remoteAddr":"200.178.186.71","user":"UserName","app":"index","method":"GET","url":"/index.php/apps/dashboard/","message":"Unable to verify user UserName","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:132.0) Gecko/20100101 Firefox/132.0","version":"30.0.0.14","exception":{"Exception":"Exception","Message":"Unable to verify user UserName","Code":0,"Trace":[{"file":"/var/www/html/nextcloud/apps/passwords/lib/Services/EnvironmentService.php","line":361,"function":"loadUserInformation","class":"OCA\\Passwords\\Services\\EnvironmentService","type":"->"},{"file":"/var/www/html/nextcloud/apps/passwords/lib/Services/EnvironmentService.php","line":185,"function":"determineAppMode","class":"OCA\\Passwords\\Services\\EnvironmentService","type":"->"},{"function":"__construct","class":"OCA\\Passwords\\Services\\EnvironmentService","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":61,"function":"newInstanceArgs","class":"ReflectionClass","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":106,"function":"buildClass","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":124,"function":"resolve","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":448,"function":"query","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":420,"function":"queryNoFallback","class":"OC\\AppFramework\\DependencyInjection\\DIContainer","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":74,"function":"query","class":"OC\\AppFramework\\DependencyInjection\\DIContainer","type":"->"},{"function":"OC\\AppFramework\\Utility\\{closure}","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":61,"function":"array_map"},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":106,"function":"buildClass","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":124,"function":"resolve","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":448,"function":"query","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":420,"function":"queryNoFallback","class":"OC\\AppFramework\\DependencyInjection\\DIContainer","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":74,"function":"query","class":"OC\\AppFramework\\DependencyInjection\\DIContainer","type":"->"},{"function":"OC\\AppFramework\\Utility\\{closure}","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":61,"function":"array_map"},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":106,"function":"buildClass","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":124,"function":"resolve","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":448,"function":"query","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/ServerContainer.php","line":137,"function":"queryNoFallback","class":"OC\\AppFramework\\DependencyInjection\\DIContainer","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":42,"function":"query","class":"OC\\ServerContainer","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/Dashboard/Manager.php","line":65,"function":"get","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/Dashboard/Manager.php","line":128,"function":"loadLazyPanels","class":"OC\\Dashboard\\Manager","type":"->"},{"file":"/var/www/html/nextcloud/apps/dashboard/lib/Controller/DashboardController.php","line":63,"function":"getWidgets","class":"OC\\Dashboard\\Manager","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":208,"function":"index","class":"OCA\\Dashboard\\Controller\\DashboardController","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":114,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/App.php","line":161,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/Route/Router.php","line":302,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/html/nextcloud/lib/base.php","line":1001,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/html/nextcloud/index.php","line":24,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/html/nextcloud/apps/passwords/lib/Services/EnvironmentService.php","Line":398,"message":"Unable to verify user UserName","exception":{},"CustomMessage":"Unable to verify user UserName"}}
