My woelkli user account has been disactivated

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Hi,

I just created a free woelkli account through nextcloud homepage yesterday, and in a hurry I realize that I made de mistake in the mail of my useraccount.
I realize this morning that my account has been deactivated by woelkli, bu I can’t change the mail (as it does’nt not exist).
Is it possible to ask for changing the adresse mail ?
The current mail used for this Woelkli account is valentindoussin@mail.com, but my mail is valentindoussin@gmail.com.

Best regards,

valdsn

Nextcloud version (eg, 20.0.5): replace me
Operating system and version (eg, Ubuntu 20.04): replace me
Apache or nginx version (eg, Apache 2.4.25): replace me
PHP version (eg, 7.4): replace me

The issue you are facing:

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Hi @valdsn and welcome to the forums!

I think you should better contact the provider of Woelkli: Kontaktieren Sie uns – woelkli sicherer Cloudspeicher in der Schweiz

Thanks, i will try it.
I was not able to reach any contact link from their error page.