My woelkli user account has been disactivated

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I just created a free woelkli account through nextcloud homepage yesterday, and in a hurry I realize that I made de mistake in the mail of my useraccount.
I realize this morning that my account has been deactivated by woelkli, bu I can’t change the mail (as it does’nt not exist).
Is it possible to ask for changing the adresse mail ?
The current mail used for this Woelkli account is, but my mail is

Best regards,


Nextcloud version (eg, 20.0.5): replace me
Operating system and version (eg, Ubuntu 20.04): replace me
Apache or nginx version (eg, Apache 2.4.25): replace me
PHP version (eg, 7.4): replace me

The issue you are facing:

Is this the first time you’ve seen this error? (Y/N):

Steps to replicate it:

The output of your Nextcloud log in Admin > Logging:


The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):


The output of your Apache/nginx/system log in /var/log/____:



Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.


Hi @valdsn and welcome to the forums!

I think you should better contact the provider of Woelkli: Kontaktieren Sie uns – woelkli sicherer Cloudspeicher in der Schweiz

Thanks, i will try it.
I was not able to reach any contact link from their error page.