The Basics
- Nextcloud Server version (e.g., 29.x.x):
30.0.5
- Operating system and version (e.g., Ubuntu 24.04):
Debian 11.11
- Reverse proxy and version _(e.g. nginx 1.27.2)
NPM 2.12.1
- PHP version (e.g, 8.3):
8.3.15
- Is this the first time you’ve seen this error? (Yes / No):
no
- When did this problem seem to first start?
around NC 29
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
AIO
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
no
Summary of the issue you are facing:
Hi, I would like to start by thanking you for the great work and also for any help you can offer me now.
Since about version 29 we have been having strange problems with nextcloud. In particular, it eats a lot of memory and then just freezes. We also have problems like not being able to open a photo or pdf file, not loading thumbnails and more. It always helps to shut down all containers, restart the VM and boot everything back up, but it lasts about 4-14 days.
Nextcloud runs as a virtual server, Debian 11.11, has 64GB RAM, 32 AMD EPYC 7713 threads and all data on NVMe disks. So I don’t think there’s a performance issue.
I have attached the memory usage of the nextcloud-aio-nextcloud container, the memory usage of the whole VM and the system from nextcloud.
Further, I don’t think whatever is in the logs is related to my problem because there is nothing in the lots during or before the problem.
Steps to replicate it (hint: details matter!):
- Sorry, i do not know how to reproduce this issue
Log entries
Nextcloud
These are the only problems I found in the log, I can supply more logs. These are all logs, I have all logs redirected to journald.
Jan 28 08:15:44 work 5d7a0a7d71a1[862]: frk-00013-00013 2025-01-28 07:15:44.310939 +0000 [ forkit ] WRN The systemplate directory [/opt/cool/systemplate] is read-only, and at least [/opt/cool/systemplate//etc/hosts] is out-of-date. Will have to clone dynamic elements of systemplate to the jails. To restore optimal performance, make sure the files in [/opt/cool/systemplate/etc] >
Jan 28 08:07:37 work 5d7a0a7d71a1[862]: wsd-00007-00029 2025-01-28 07:07:37.143796 +0000 [ websrv_poll ] ERR #48: Socket write returned -1 (EPIPE: Broken pipe)| net/Socket.hpp:1612
Jan 28 07:59:30 work 5d7a0a7d71a1[862]: wsd-00007-00029 2025-01-28 06:59:30.789294 +0000 [ websrv_poll ] ERR #21: WOPI::CheckFileInfo failed for URI [abcd.efg.cz/index.php/apps/richdocuments/wopi/files/5676840_oci6ys2z3zqh?access_token=TP93zGEfRi5OSs8WSMxmixc7q1v4xgWl&access_token_ttl=0&permission=edit]: 403 (Forbidden) Forbidden. Headers: Server: openresty / Date: T>
Jan 28 07:59:30 work 5d7a0a7d71a1[862]: wsd-00007-00029 2025-01-28 06:59:30.789319 +0000 [ websrv_poll ] ERR #21: Access denied to [https://abcd.efg.cz/index.php/apps/richdocuments/wopi/files/5676840_oci6ys2z3zqh?access_token=TP93zGEfRi5OSs8WSMxmixc7q1v4xgWl&access_token_ttl=0&permission=edit]| wsd/wopi/CheckFileInfo.cpp:112
Configuration
Nextcloud
{
"system": {
"memcache.local": "\\OC\\Memcache\\APCu",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"password": "***REMOVED SENSITIVE VALUE***",
"port": 6379
},
"overwritehost": "abcd.efg.cz",
"overwriteprotocol": "https",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"localhost",
"abcd.efg.cz"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "pgsql",
"version": "30.0.5.1",
"overwrite.cli.url": "https:\/\/abcd.efg.cz\/",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"maintenance": false,
"loglevel": 1,
"log_type": "file",
"logfile": "\/var\/www\/html\/data\/nextcloud.log",
"log_rotate_size": "10485760",
"skeletondirectory": "",
"lost_password_link": "disabled",
"log.condition": {
"apps": [
"admin_audit"
]
},
"preview_max_x": "2048",
"preview_max_y": "2048",
"jpeg_quality": "60",
"enabledPreviewProviders": {
"1": "OC\\Preview\\Image",
"2": "OC\\Preview\\MarkDown",
"3": "OC\\Preview\\MP3",
"4": "OC\\Preview\\TXT",
"5": "OC\\Preview\\OpenDocument",
"6": "OC\\Preview\\Movie",
"0": "OC\\Preview\\Imaginary",
"23": "OC\\Preview\\ImaginaryPDF"
},
"enable_previews": true,
"upgrade.disable-web": true,
"mail_smtpmode": "smtp",
"trashbin_retention_obligation": "auto, 30",
"versions_retention_obligation": "auto, 30",
"activity_expire_days": "30",
"simpleSignUpLink.shown": false,
"share_folder": "\/Shared",
"one-click-instance": true,
"one-click-instance.user-limit": 100,
"one-click-instance.link": "https:\/\/nextcloud.com\/all-in-one\/",
"htaccess.RewriteBase": "\/",
"files_external_allow_create_new_local": false,
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"allow_local_remote_servers": true,
"preview_imaginary_url": "***REMOVED SENSITIVE VALUE***",
"mail_smtpsecure": "ssl",
"mail_sendmailmode": "smtp",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauthtype": "LOGIN",
"mail_smtpauth": 1,
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "465",
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"allow_user_to_change_display_name": false,
"ldapProviderFactory": "OCA\\User_LDAP\\LDAPProviderFactory",
"updatedirectory": "\/nc-updater",
"twofactor_enforced": "true",
"twofactor_enforced_groups": [],
"twofactor_enforced_excluded_groups": [],
"onlyoffice": {
"jwt_secret": "***REMOVED SENSITIVE VALUE***",
"jwt_header": "AuthorizationJwt"
},
"upgrade.cli-upgrade-link": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/2726",
"davstorage.request_timeout": 3600,
"dbpersistent": false,
"appsallowlist": false,
"no_unsupported_browser_warning": "true",
"maintenance_window_start": 100,
"preview_imaginary_key": "***REMOVED SENSITIVE VALUE***",
"auth.bruteforce.protection.enabled": true,
"ratelimit.protection.enabled": true,
"default_phone_region": "CZ",
"documentation_url.server_logs": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/5425",
"data-fingerprint": "b2fafa8f875d7424f32388049b2922b3",
"DOMAIN": "abcd.efg.cz"
}
}
Apps
Enabled:
- activity: 3.0.0
- admin_audit: 1.20.0
- announcementcenter: 7.1.0
- appointments: 2.3.5
- assistant: 2.3.0
- bookmarks: 15.0.5
- bruteforcesettings: 3.0.0
- calendar: 5.0.9
- cfg_share_links: 6.1.1
- circles: 30.0.0
- cloud_federation_api: 1.13.0
- comments: 1.20.1
- contacts: 6.1.3
- contactsinteraction: 1.11.0
- dashboard: 7.10.0
- dav: 1.31.1
- deck: 1.14.3
- drawio: 3.0.3
- end_to_end_encryption: 1.16.2
- external: 5.5.2
- federatedfilesharing: 1.20.0
- federation: 1.20.0
- files: 2.2.0
- files_accesscontrol: 1.20.1
- files_downloadlimit: 3.0.0
- files_fulltextsearch: 30.0.0
- files_pdfviewer: 3.0.0
- files_reminders: 1.3.0
- files_sharing: 1.22.0
- files_trashbin: 1.20.1
- files_versions: 1.23.0
- forms: 4.3.5
- fulltextsearch: 30.0.0
- fulltextsearch_elasticsearch: 30.0.0
- groupfolders: 18.0.9
- impersonate: 1.17.1
- integration_mattermost: 2.1.0
- integration_openai: 3.4.0
- logreader: 3.0.0
- lookup_server_connector: 1.18.0
- mail: 4.1.2
- nextcloud-aio: 0.7.0
- notes: 4.11.0
- notifications: 3.0.0
- notify_push: 1.0.0
- oauth2: 1.18.1
- password_policy: 2.0.0
- photos: 3.0.2
- previewgenerator: 5.7.0
- privacy: 2.0.0
- provisioning_api: 1.20.0
- recommendations: 3.0.0
- related_resources: 1.5.0
- richdocuments: 8.5.3
- serverinfo: 2.0.0
- settings: 1.13.0
- sharebymail: 1.20.0
- support: 2.0.0
- suspicious_login: 8.0.0
- systemtags: 1.20.0
- tasks: 0.16.1
- text: 4.1.0
- theming: 2.5.0
- theming_customcss: 1.18.0
- twofactor_backupcodes: 1.19.0
- twofactor_totp: 12.0.0-dev
- user_ldap: 1.21.0
- user_oidc: 6.2.1
- viewer: 3.0.0
- webhook_listeners: 1.1.0-dev
- whiteboard: 1.0.5
- workflowengine: 2.12.0
- workspace: 4.0.0
Disabled:
- app_api: 4.0.5 (installed 4.0.5)
- encryption: 2.18.0 (installed 2.15.0)
- files_external: 1.22.0 (installed 1.19.0)
- firstrunwizard: 3.0.0 (installed 2.17.0)
- nextcloud_announcements: 2.0.0 (installed 1.17.0)
- passwords: 2024.12.21 (installed 2024.12.21)
- sharelisting: 1.2.0 (installed 1.2.0)
- survey_client: 2.0.0 (installed 1.16.0)
- twofactor_nextcloud_notification: 4.0.0
- user_status: 1.10.0 (installed 1.8.1)
- weather_status: 1.10.0 (installed 1.8.0)
