I found a few issues on the bugtracker with people having problems importing their data, that it doesnāt work, is slow, stops after a certain time:
It seems that the downloads are triggered by the cronjob, so you might take a look in your admin panel when the cronjob run for the last time. Logfiles can be interesting as well, in case there are connection or authentication problems.
Take a look at some of the topics, there are often replies from the developer what to check next.
look in your admin panel when the cronjob run for the last time. Logfiles can be interesting as well, in case there are connection or authentication problems.> Blockquote
It looks like you donāt have your own session with an admin user. If you donāt have full control, this is very difficult and youāll probably need the help of your provider to check out the problems.