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example
Or for longer, use three backticks above and below the code snippet:
longer
example
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Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): 22.2.0
Operating system and version (eg, Ubuntu 20.04): unraid OS
Apache or nginx version (eg, Apache 2.4.25): NGINX v2.9.11
PHP version (eg, 7.4): 7.4.25
The issue you are facing:
Getting errors from Movie Preview
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it: (I don’t know how to replicate it)
The output of your Nextcloud log in Admin > Logging:
Movie preview generation failed Output: ["ffmpeg version 4.4.1 Copyright (c) 2000-2021 the FFmpeg developers"," built with gcc 10.3.1 (Alpine 10.3.1_git20210424) 20210424"," configuration: --prefix=/usr --enable-avresample --enable-avfilter --enable-gnutls --enable-gpl --enable-libass --enable-libmp3lame --enable-libvorbis --enable-libvpx --enable-libxvid --enable-libx264 --enable-libx265 --enable-libtheora --enable-libv4l2 --enable-libdav1d --enable-postproc --enable-pic --enable-pthreads --enable-shared --enable-libxcb --enable-libsrt --enable-libssh --enable-libvidstab --disable-stripping --disable-static --disable-librtmp --enable-vaapi --enable-vdpau --enable-libopus --enable-vulkan --enable-libsoxr --enable-libwebp --enable-libaom --disable-debug"," libavutil 56. 70.100 / 56. 70.100"," libavcodec 58.134.100 / 58.134.100"," libavformat 58. 76.100 / 58. 76.100"," libavdevice 58. 13.100 / 58. 13.100"," libavfilter 7.110.100 / 7.110.100"," libavresample 4. 0. 0 / 4. 0. 0"," libswscale 5. 9.100 / 5. 9.100"," libswresample 3. 9.100 / 3. 9.100"," libpostproc 55. 9.100 / 55. 9.100","[mov,mp4,m4a,3gp,3g2,mj2 @ 0x14b9aa795640] moov atom not found","/tmp/oc_tmp_eNplEc: Invalid data found when processing input"]
Also here’s the screenshot of the error:
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'filelocking.enabled' => true,
'memcache.local' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => 'REMOVED',
'port' => REMOVED,
),
'datadirectory' => '/data',
'instanceid' => 'REMOVED',
'passwordsalt' => 'REMOVED',
'secret' => 'REMOVED',
'trusted_domains' =>
array (
0 => 'REMOVED',
1 => 'REMOVED',
),
'dbtype' => 'pgsql',
'version' => '22.2.0.2',
'overwrite.cli.url' => 'REMOVED',
'dbname' => 'REMOVED',
'dbhost' => 'REMOVED',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => 'REMOVED',
'dbpassword' => 'REMOVED',
'installed' => true,
'app_install_overwrite' =>
array (
0 => 'previewgenerator',
),
'twofactor_enforced' => 'true',
'twofactor_enforced_groups' =>
array (
0 => 'REMOVED',
),
'twofactor_enforced_excluded_groups' =>
array (
),
'default_phone_region' => 'PH',
'enable_previews' => true,
'enabledPreviewProviders' =>
array (
0 => 'OC\\Preview\\PNG',
1 => 'OC\\Preview\\JPEG',
2 => 'OC\\Preview\\GIF',
3 => 'OC\\Preview\\BMP',
4 => 'OC\\Preview\\XBitmap',
5 => 'OC\\Preview\\MP3',
6 => 'OC\\Preview\\TXT',
7 => 'OC\\Preview\\MarkDown',
8 => 'OC\\Preview\\OpenDocument',
9 => 'OC\\Preview\\Krita',
10 => 'OC\\Preview\\Movie',
),
'maintenance' => false,
);
The output of your Apache/nginx/system log in /var/log/____
:
There is nothing in "error.log" on var/log/nginx
Can you help me with this error? I don’t know how to fix this.