Missing user files on server

Support intro

Sorry to hear you’re facing problems :slightly_frowning_face:

help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:


Or for longer, use three backticks above and below the code snippet:


Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 20.0.5): Nextcloud Hub 7 (28.0.1)
Operating system and version (eg, Ubuntu 20.04): Linux 6.1.67 x86_64
Apache or nginx version (eg, Apache 2.4.25): replace me
PHP version (eg, 7.4): 8.2

The issue you are facing:

Synchronization of directories is not complete. Server (manitu.de, vServer) and client (Ubuntu 22.04.3 LTS) are set up, the client shows a green check mark and does not give an error message. However, files in sub-directories on the server are missing (different types of user files e.g. .txt). These are loaded only when a new document is created in the local sub-directory. I verified the missing data with a second client and via the web interface.

Is this the first time you’ve seen this error? (Y/N): Y

Steps to replicate it:
Neue Installation von Nextcloud auf Server und auf Client.

The output of your Nextcloud log in Admin > Logging:

keine Einträge

The output of your config.php file:

$CONFIG = array (
  'default_language' => 'de',
  'default_locale' => 'de_DE',
  'default_phone_region' => 'DE',
  'enable_previews' => 'false',
  'skeletondirectory' => '',
  'instanceid' => '*****',
  'passwordsalt' => '****',
  'secret' => '*****',
  'trusted_domains' => 
  array (
    0 => '***.com',
  'datadirectory' => '****',
  'dbtype' => 'mysql',
  'version' => '',
  'integrity.check.disabled' => true,
  'trashbin_retention_obligation' => 'auto, 30',
  'version_retention_obligation' => 'auto, 30',
  'memcache.local' => '\\OC\\Memcache\\APCu',
  'log_type' => 'file',
  'logfile' => '/dev/null',
  'localstorage.umask' => 7,
  'overwrite.cli.url' => '****',
  'dbname' => 'db100487',
  'dbhost' => '****',
  'dbport' => '',
  'dbtableprefix' => 'nc_',
  'mysql.utf8mb4' => true,
  'dbuser' => 'u100487',
  'dbpassword' => '***',
  'installed' => true,
#  'memcache.distributed => \OC\Memcache\Memcached',
  'filelocking.enabled' => true, #false,
#  'memcache.locking' => '\\OC\\Memcache\\Redis',
#  'redis' => 
#  array (
#    'host' => 'localhost',
#    'port' => 6379,
#    'timeout' => 0.0,


2024-01-05 12:44:06 	::1 	authz_core:error 	8895 	AH01630: client denied by server configuration: /home/sites/site10003***1/web/***.com/apps/theming/img/core
2024-01-05 12:44:06 	::1 	authz_core:error 	8893 	AH01630: client denied by server configuration: /home/sites/site10003***/web/***.com/apps/theming/img/core
2024-01-05 12:43:25 	::1 	access_compat:error 	8746 	AH01797: client denied by server configuration: /home/sites/site10003***/web/***.com/data/.ocdata
2024-01-05 12:06:11 	::1 	access_compat:error 	24045 	AH01797: client denied by server configuration: /home/sites/site10003***/web/***.com/data/.ocdata
2024-01-05 12:02:03 	::1 	proxy_fcgi:error 	22828 	(70008)Partial results are valid but processing is incomplete: AH01075: Error dispatching request to : (reading input brigade)
2024-01-05 11:58:11 	::1 	authz_core:error 	19375 	AH01630: client denied by server configuration: /home/sites/site10003***/web/***.com/apps/theming/img/core 

Missing in your local Desktop client or missing on the server? Also, which version of the Desktop client are you using?

Anything else special about your configuration? Are the involved folders shared, groupfolders, encrypted, mounted via External Storage, etc.?

'logfile' => '/dev/null',

Without logging you’re going to have a tough time troubleshooting.

Thank you for your reply.

  • Files are lokal and should be uploaded to the server
  • the client desktop is GNOME 42.9
  • the client folders are not groupfolders or shared, no folder encryption (the whole disk is encrypted at the initial set up installation of Ubuntu)
  • nextcloud is running on a virtual server, i have access to the server log files php.err.log, web.err.log and web.log only. Which logfile do I need?

In between I found: connection via client nautilus data manager by davs://*** works perfect, up- and download.

your entry for localstorage.umask seems odd. Please refer to the manual what is actually expected here: Configuration Parameters — Nextcloud latest Administration Manual latest documentation

The actual Nextcloud log. As I referenced in my prior reply, you have your logging turned off for some reason. You can’t troubleshoot if you have the Nextcloud log going to /dev/null.

1 Like