Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. ![]()
The Basics
- Nextcloud Server version (e.g., 29.x.x):
30.0.15 (nextcloudpi)
- Operating system and version (e.g., Ubuntu 24.04):
Ubuntu Studio 25.04
- Web server and version (e.g, Apache 2.4.25):
`curl -head` only shows "Apache" not sure where else to find it.
- Reverse proxy and version _(e.g. nginx 1.27.2)
? I don't think I'm using a reverse proxy. How could I find out?
- PHP version (e.g, 8.3):
- 8.3.17
- Is this the first time you’ve seen this error? (Yes / No):
N/A
- When did this problem seem to first start?
N/A
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
NCP
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
Cloudflare for DNS but not proxied.
Summary of the issue you are facing:
I am in the process of migrating my desktop from Windows 10 to Ubuntu Studio 25.04. I am about to set up the nextcloud client.
Is it supported to configure the nextcloud client to use the same hard drive that already has nextcloud data on it? (E.g. on Windows, it was called F:\Nextcloud-heavy. On linux it will be mounted to a /media/ subdirectory). Or will doing this cause some kind of data corruption / re-write / change all the dates / etc.,)
I know to be safe I could just wipe the hard disk, configure the Nextcloud Client to use it, and re-download all the data again, but this seems like a waste for about 0.5 TB of stuff.
Is migrating data from client to new client supported? If so, how do I do it, or how do I read how to do it? I searched the forum but didn’t find any posts.
Thanks!
–Trees