Message "The folder xxx is linked to multiple accounts"

📱 Desktop & mobile clients 💻 Desktop
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1

I use NextCloud to keep files on my MacBook and iMac synchronous. Since one of the latest updates of the macOS desktop client I noticed the information message “The folder xxx is linked to multiple accounts”. It only occurs with 3 folders. All others (~10) get synced without any messages.

Can someone please explain me what this exactly means and how to avoid it? I have only one account defined in my desktop clients.

Thank you all!

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2

How many Nextcloud instances are linked to this client?

3

What exactly do you mean by instances? There is only one user and only one NextCloud account.

4

I found a partly, but very strange solution:

I found some hidden files with names like .sync_some_hex_digits.db in the corresponding folders that were unused.

  • On my MacBook I deleted them and the message disappeared. Looks like they are fragments from older syncs with another NC server that doesn’t exist any more. NC should display more exact information in such a case.
  • On my iMac i deleted them as well, but the message disappeared only for those folders that showed the message on my MacBook, too. With the other folders it didn’t help at all.

All files and folders are synced without problem. The message still occurs with 2 folders that do not have these outdated files.

Any idea?

5

You answered this perfectly yourself:

Does the text in the red backlighted box does not answer this?

Did you check the content of such folders using console?

6

Yes and no. Two reasons:

  1. The text is cut at the left which was misleading to me. I guess it’d be better to have multi line text instead of a cut information.
  2. A non-technical user would not know that this is a hidden file and how to access this.

I’d also prefer it if messages would have been translated as well.

Not yet, but I will do so and report here. Anyway, I don’t think this will show a different result.

Have a happy New Year!

7

I just did. It shows exactly the same result as the finder.

Strange: I was waiting for a few seconds an suddenly another outdated file _sync_some_hex_digits.db appeared (note the underline at the beginning of the file name). The same happened on the other folder. Deleting them both made the messages disappear.

To me it looks like these files have been saved on NC and were now restored on my iMac. But why didn’t they appear a few hours ago?

Problem solved.

1 Like
8

Tipp: Move your mouse over the message and you should see it completly.

It is translated already. Due to some technical issue it is not shown localised on macOS. On Windows it works pretty well.

Finder is hiding a lot from the user. Using ls -lah will show you more.

Good question.

Same to you!