Make user reachable by all users on Talk

We need to have a support user that all users can reach out via Talk to report issues they encounter while using our nextcloud instance. Is that possible?

to make that possible we don’t want:

:cross_mark:nor adding that user to all groups because we don’t want that account to have access to group files and work.

:cross_mark: neither putting that user with all users in one group “everyone” because that will make all users visible by all users on the Nextcloud platform.