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Sorry to hear youāre facing problems. 
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Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isnāt supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
Nextcloud Hub 9 (30.0.4)
- Operating system and version (e.g., Ubuntu 24.04):
- Client:
Pop!_OS 22.04 LTS - Server:
Ubuntu 22.04.4 LTS
- Client:
- Web server and version (e.g, Apache 2.4.25):
Apache through AIO
- Reverse proxy and version _(e.g. nginx 1.27.2)
replace me
- PHP version (e.g, 8.3):
replace me
- Is this the first time youāve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
18 December 2024 @1426UTC
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
AIO
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
Possible data loss. When I now try to access the Personal Board (Deck) I get a screen saying I need to create a List (I had four lists before the error started) and a warning similar to this: ``
There are errors in the log shown below.
This started when I was entering a new card on my Personal board in my Backlog List, and tried to add a due date (which I typically do not use). The autosave feature kept kicking me out of the date field while trying to enter month, year and date, so I switched to the date picker. Something went haywire, then the card showed invalid date. I couldnāt change it, so I created a new card, and just used the date picker. But then I couldnāt delete the āinvalidā card, and on screen refresh I got the notice described above.
Steps to replicate it (hint: details matter!):
These are the steps that led to the issue. Iāve not tried replicating because my first concern is to recover my data (I do have a backup I can restore if necessary):
- Selected Personal Board
- In Backlog list, clicked icon to āCreate Cardā
- Entered name of card, then accepted
- Opened details of card
- Clicked + symbol to add due date
- Started typing date
03/15etc. As autosave keeps kicking me out of the field Iām typing (a different issuee) I switched to the date selector. - Tried to select correct due date and time
- Saved card, but found it showed data as
invalid. Edited a couple of times but still it showed aninvaliddata. - Created new card and used date picker to selected due date. Saved card.
- Tried to delete card showing the invalid date. I couldnāt delete the offending card.
- Refreshed screen, and got the screen showing above in the screen cap.
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
The Paste Bin contains the first entry in the log. This basic error is repeated dozens of times, showing for both Deck and Core applications.
https://pastebin.com/NnvNrmuc
docker logs nextcloud-aio-database
2024-12-18 14:35:49.692 UTC [16298] ERROR: duplicate key value violates unique constraint "oc_text_documents_pkey"
2024-12-18 14:35:49.692 UTC [16298] DETAIL: Key (id)=(10077) already exists.
2024-12-18 14:35:49.692 UTC [16298] STATEMENT: INSERT INTO "oc_text_documents" ("id", "last_saved_version_time", "last_saved_version_etag", "base_version_etag") VALUES($1, $2, $3, $4)
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"one-click-instance": true,
"one-click-instance.user-limit": 100,
"memcache.local": "\\OC\\Memcache\\APCu",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"appsallowlist": false,
"check_data_directory_permissions": false,
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"password": "***REMOVED SENSITIVE VALUE***",
"port": 6379
},
"overwritehost": "***REMOVED",
"overwriteprotocol": "https",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"localhost",
"***REMOVED***"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "pgsql",
"version": "30.0.4.1",
"overwrite.cli.url": "https:\/\/***REMOVED***\/",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"maintenance": false,
"loglevel": "2",
"log_type": "file",
"logfile": "\/var\/www\/html\/data\/nextcloud.log",
"log_rotate_size": "10485760",
"log.condition": {
"apps": [
"admin_audit"
]
},
"preview_max_x": "2048",
"preview_max_y": "2048",
"jpeg_quality": "60",
"enabledPreviewProviders": {
"1": "OC\\Preview\\Image",
"2": "OC\\Preview\\MarkDown",
"3": "OC\\Preview\\MP3",
"4": "OC\\Preview\\TXT",
"5": "OC\\Preview\\OpenDocument",
"6": "OC\\Preview\\Movie",
"7": "OC\\Preview\\Krita",
"0": "OC\\Preview\\Imaginary",
"23": "OC\\Preview\\ImaginaryPDF"
},
"enable_previews": true,
"upgrade.disable-web": true,
"mail_smtpmode": "smtp",
"trashbin_retention_obligation": "auto, 30",
"versions_retention_obligation": "auto, 30",
"activity_expire_days": "30",
"simpleSignUpLink.shown": false,
"share_folder": "\/Shared",
"one-click-instance.link": "https:\/\/nextcloud.com\/all-in-one\/",
"upgrade.cli-upgrade-link": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/2726",
"updatedirectory": "\/nc-updater",
"davstorage.request_timeout": 3600,
"htaccess.RewriteBase": "\/",
"dbpersistent": false,
"files_external_allow_create_new_local": false,
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"allow_local_remote_servers": true,
"preview_imaginary_url": "***REMOVED SENSITIVE VALUE***",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_sendmailmode": "smtp",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauth": 1,
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "587",
"default_phone_region": "US",
"maintenance_window_start": 100,
"preview_imaginary_key": "***REMOVED SENSITIVE VALUE***",
"auth.bruteforce.protection.enabled": true,
"ratelimit.protection.enabled": true,
"updater.release.channel": "stable",
"documentation_url.server_logs": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/5425",
"DOMAIN": "***REMOVED***"
}
}
Apps
The output of occ app:list (if possible).
Enabled:
- activity: 3.0.0
- admin_audit: 1.20.0
- app_api: 4.0.3
- bruteforcesettings: 3.0.0
- calendar: 5.0.7
- circles: 30.0.0
- cloud_federation_api: 1.13.0
- comments: 1.20.1
- contacts: 6.1.1
- contactsinteraction: 1.11.0
- dashboard: 7.10.0
- dav: 1.31.1
- deck: 1.14.2
- federatedfilesharing: 1.20.0
- federation: 1.20.0
- files: 2.2.0
- files_downloadlimit: 3.0.0
- files_fulltextsearch: 30.0.0
- files_pdfviewer: 3.0.0
- files_reminders: 1.3.0
- files_sharing: 1.22.0
- files_trashbin: 1.20.1
- files_versions: 1.23.0
- firstrunwizard: 3.0.0
- fulltextsearch: 30.0.0
- fulltextsearch_elasticsearch: 30.0.0
- logreader: 3.0.0
- lookup_server_connector: 1.18.0
- maps: 1.5.0
- nextcloud-aio: 0.7.0
- nextcloud_announcements: 2.0.0
- notes: 4.11.0
- notifications: 3.0.0
- notify_push: 0.7.0
- oauth2: 1.18.1
- password_policy: 2.0.0
- photos: 3.0.2
- privacy: 2.0.0
- provisioning_api: 1.20.0
- recommendations: 3.0.0
- related_resources: 1.5.0
- richdocuments: 8.5.3
- serverinfo: 2.0.0
- settings: 1.13.0
- sharebymail: 1.20.0
- support: 2.0.0
- survey_client: 2.0.0
- systemtags: 1.20.0
- tasks: 0.16.1
- text: 4.1.0
- theming: 2.5.0
- twofactor_backupcodes: 1.19.0
- twofactor_totp: 12.0.0-dev
- user_status: 1.10.0
- viewer: 3.0.0
- weather_status: 1.10.0
- webhook_listeners: 1.1.0-dev
- workflowengine: 2.12.0
Disabled:
- encryption: 2.18.0
- files_external: 1.22.0
- files_rightclick: 0.15.1 (installed 1.6.0)
- suspicious_login: 8.0.0
- twofactor_nextcloud_notification: 4.0.0
- user_ldap: 1.21.0
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.