Mail: There was an error while setting up your account

ℹ️ Support
1

Received that error in the Nextcloud UI when trying to add an account in Mail. Other Nextcloud accounts have Mail accounts and are working fine, can send/receive, etc. I don’t believe anyone has added a Mail account for some time so I don’t know when this happened. This is a production server so I can’t just randomly try things. Also can’t upgrade to the latest version of NC as a couple key apps aren’t yet compatible.

Browser logs:
XHR POST https://mycloud/index.php/apps/mail/api/accounts
[HTTP/1.1 500 Internal Server Error 113ms]
…
[ERROR] mail: could not save account details

Error from nextcloud.log
“/index.php/apps/mail/api/accounts”,“message”:“Class ‘IPLib\Factory’ not found in file ‘/var/www/html/apps/mail/lib/Net/IpAddressClassifier.php’ line 52”

That makes sense, as Mail does not include that lib. I could potentially provide it if I knew where Mail was expecting to find it.

2

Additional info. Adding the mail account from occ works fine

3

In server. Are you on Nextcloud 24?

4

24.0.4
Can’t upgrade though as a few apps I need aren’t compatible.
Do you know where that lib should go?

5

This was also reported in Class "IPLib\Factory" not found in file '/var/www/html/apps/mail/lib/Net/IpAddressClassifier.php' line 53 · Issue #7816 · nextcloud/mail · GitHub

As far as I know [stable1.15] fix: check that IpUtils is available by kesselb · Pull Request #7858 · nextcloud/mail · GitHub addressed this issue. But it’s unreleased. I’ll ask the maintainer for a release.

6

The PR is in fact released as 1.15.1.

We might need a similar check for IpLibs similar to IpUtils.

I’m reopening Class "IPLib\Factory" not found in file '/var/www/html/apps/mail/lib/Net/IpAddressClassifier.php' line 53 · Issue #7816 · nextcloud/mail · GitHub

7

Great. Thanks. I’ll see how it works when I upgrade. For now I just added the Mail account from occ so my immediate problem is solved.

1 Like
8

I can confirm upgrading to 24.0.9 fixed this