Support intro
Sorry to hear youāre facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / āas availableā basis. All of those responding are volunteering their time to help you.
If youāre using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isnāt supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
32.0.4
- Operating system and version (e.g., Ubuntu 24.04):
Truenas Scale 25.04, Linux 6.12.15-production+truenas x86_64
- Web server and version (e.g, Apache 2.4.25):
nginx up to date
- Reverse proxy and version _(e.g. nginx 1.27.2)
nginx (up to date)
- PHP version (e.g, 8.3):
- 8.3.29
- Is this the first time youāve seen this error? (Yes / No):
no
- When did this problem seem to first start?
a few months ago, i think when i upgraded to nextcloud 32
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
truenas app
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
no
Summary of the issue you are facing:
I am using desktop clients on my Windows Desktop with no problem, and no errors. I use the URL https://mainframe.DOMAIN.com:PORT from the browser on my mac with no problems.
I was using the Mac Client as well for years with no trouble. Now Iām getting weird errors (see photo below at authorization).
I only get to authorization if I use the local IP, if I use the url I access nextcloud from the browser i get an error earlier.
Steps to replicate it (hint: details matter!):
-
If I try to log in with the desktop client, it happens 100% of the time.
-
I have tried just about everything I can think of, including: update desktop and server apps (up to date), run all the OCC maintenance repair commands I can think of, try every combination of URLs to get to my server, local IP, URI, with āwwwā, without āwwwā, http, https, etc.
-
I can access nextcloud from my browser on my mac with no issues.
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
There are NO errors that are reported when I try to log in. I do not have any outstanding errors in the log.
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"htaccess.RewriteBase": "\/",
"memcache.local": "\\OC\\Memcache\\APCu",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"overwriteprotocol": "https",
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "pgsql",
"version": "32.0.4.1",
"overwrite.cli.url": "https:\/\/mainframe.DOMAIN.com:PORT",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"bulkupload.enabled": false,
"loglevel": 2,
"maintenance": false,
"mail_smtpmode": "smtp",
"mail_smtpsecure": "ssl",
"mail_sendmailmode": "smtp",
"default_phone_region": "US",
"overwritehost": "mainframe.DOMAIN.com:PORT",
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"password": "***REMOVED SENSITIVE VALUE***",
"port": PORT
},
"theme": "",
"trusted_domains": [
"127.0.0.1",
"192.168.1.104",
"cloud.DOMAIN.com",
"localhost",
"mainframe.DOMAIN.com",
"mainframe.DOMAIN.com:PORT",
"nextcloud",
"nginx",
"www.mainframe.DOMAIN.com"
],
"app_install_overwrite": [
"occweb"
]
}
}
Apps
The output of occ app:list (if possible).
Enabled:
- activity: 5.0.0-dev.0
- app_api: 32.0.0
- bruteforcesettings: 5.0.0-dev.0
- circles: 32.0.0
- cloud_federation_api: 1.16.0
- comments: 1.22.0
- contactsinteraction: 1.13.1
- dashboard: 7.12.0
- dav: 1.34.2
- federatedfilesharing: 1.22.0
- federation: 1.22.0
- files: 2.4.0
- files_downloadlimit: 5.0.0-dev.0
- files_pdfviewer: 5.0.0-dev.0
- files_reminders: 1.5.0
- files_sharing: 1.24.1
- files_trashbin: 1.22.0
- files_versions: 1.25.0
- firstrunwizard: 5.0.0-dev.0
- logreader: 5.0.0-dev.0
- lookup_server_connector: 1.20.0
- nextcloud_announcements: 4.0.0-dev.0
- notifications: 5.0.0-dev.0
- oauth2: 1.20.0
- occweb: 0.2.3
- password_policy: 4.0.0-dev.0
- photos: 5.0.0-dev.1
- privacy: 4.0.0-dev.0
- profile: 1.1.0
- provisioning_api: 1.22.0
- recommendations: 5.0.0-dev.0
- related_resources: 3.0.0-dev.0
- serverinfo: 4.0.0-dev.0
- settings: 1.15.1
- sharebymail: 1.22.0
- support: 4.0.0-dev.0
- survey_client: 4.0.0-dev.0
- systemtags: 1.22.0
- text: 6.0.1
- theming: 2.7.0
- twofactor_backupcodes: 1.21.0
- updatenotification: 1.22.0
- user_status: 1.12.0
- viewer: 5.0.0-dev.0
- weather_status: 1.12.0
- webhook_listeners: 1.3.0
- workflowengine: 2.14.0
Disabled:
- admin_audit: 1.22.0
- encryption: 2.20.0
- files_external: 1.24.0
- files_rightclick: 0.15.1 (installed 1.6.0)
- suspicious_login: 10.0.0-dev.0
- twofactor_nextcloud_notification: 6.0.0-dev.0
- twofactor_totp: 14.0.0
- user_ldap: 1.23.0
