Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 19.0.6):
Operating system and version (eg, Centos 7):
Apache or nginx version (eg, Apache 2.4.52):
PHP version (eg, 7.4):
The issue you are facing:
Is this the first time you’ve seen this error? (Y/N):
Steps to replicate it:
- login into nextcloud
- Access Files
The output of your Nextcloud log in Admin > Logging:
There was nothing there.
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
system": {
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"cl.d4x.biz"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"memcache.local": "\\OC\\Memcache\\APCu",
"dbtype": "mysql",
"version": "19.0.6.2",
"overwrite.cli.url": "https:\/\/cl.d4x.biz",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"loglevel": 3,
"mail_smtpmode": "smtp",
"mail_smtpsecure": "tls",
"mail_sendmailmode": "smtp",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauthtype": "LOGIN",
"mail_smtpauth": 1,
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "587",
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"maintenance": false,
"trashbin_retention_obligation": "auto",
"versions_retention_obligation": "30, auto",
"updatechecker": true,
"theme": "",
"app_install_overwrite": [
"admin_notifications",
"files_readmemd",
"dashboard",
"joplin",
"files_external_gdrive",
"files_external_dropbox"
]
},
The output of your Apache/nginx/system log in /var/log/____
:
Error_log
[Tue Dec 15 19:28:14.223489 2020] [:error] [pid 15987:tid 47366492501760] [client 67.60.168.59:62328] [client 67.60.168.59] ModSecurity: Access denied with code 403 (phase 2). Match of "within %{tx.allowed_methods}" against "REQUEST_METHOD" required. [file "/etc/apache2/conf.d/modsec_vendor_configs/OWASP3/rules/REQUEST-911-METHOD-ENFORCEMENT.conf"] [line "43"] [id "911100"] [msg "Method is not allowed by policy"] [data "PROPFIND"] [severity "CRITICAL"] [ver "OWASP_CRS/3.3.0"] [tag "application-multi"] [tag "language-multi"] [tag "platform-multi"] [tag "attack-generic"] [tag "paranoia-level/1"] [tag "OWASP_CRS"] [tag "capec/1000/210/272/220/274"] [tag "PCI/12.1"] [hostname "cl.d4x.biz"] [uri "/remote.php/dav/files/joe/"] [unique_id "X9lwvuqswoJmV4OkecvnoQAAAIU"]
[Tue Dec 15 19:28:14.447785 2020] [:error] [pid 15987:tid 47366492501760] [client 67.60.168.59:62328] [client 67.60.168.59] ModSecurity: Access denied with code 403 (phase 2). Match of "within %{tx.allowed_methods}" against "REQUEST_METHOD" required. [file "/etc/apache2/conf.d/modsec_vendor_configs/OWASP3/rules/REQUEST-911-METHOD-ENFORCEMENT.conf"] [line "43"] [id "911100"] [msg "Method is not allowed by policy"] [data "PROPFIND"] [severity "CRITICAL"] [ver "OWASP_CRS/3.3.0"] [tag "application-multi"] [tag "language-multi"] [tag "platform-multi"] [tag "attack-generic"] [tag "paranoia-level/1"] [tag "OWASP_CRS"] [tag "capec/1000/210/272/220/274"] [tag "PCI/12.1"] [hostname "cl.d4x.biz"] [uri "/index.php/apps/files/"] [unique_id "X9lwvuqswoJmV4OkecvnogAAAIU"]