Lost data directory after drive failure

ℹ️ Support
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1

The Basics

  • Nextcloud Server version (e.g., 29.x.x):
    • 29
  • Operating system and version (e.g., Ubuntu 24.04):
    • unRAID 6.12.14
  • Web server and version (e.g, Apache 2.4.25):
    • replace me
  • Reverse proxy and version _(e.g. nginx 1.27.2)
    • SWAG
  • PHP version (e.g, 8.3):
    • replace me
  • Is this the first time you’ve seen this error? (Yes / No):
    • yes
  • When did this problem seem to first start?
    • 2 days ago
  • Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
    • Docker
  • Are you using CloudfIare, mod_security, or similar? (Yes / No)
    • Yes

Summary of the issue you are facing:

A drive failed and I lost my data folder, annoyingly I don’t have a backup! Thankfully no user data as I don’t use it for that, I use the external storage to share files from my nas.

Is there a way to recreate the files that it seems to need? I have the config files and database, but it seems there were more config files in the data folder! Why they’re all over the place beats me!

I tried running this: occ files:scan --all
Starting scan for user 1 out of 2 (dannyleecooke)
Path not found: User folder /data/dannyleecooke/files exists in cache but not on disk
Starting scan for user 2 out of 2 (MothyTim)
Path not found: User folder /data/MothyTim/files exists in cache but not on disk
±--------±------±----±--------±--------±-------±-------------+
| Folders | Files | New | Updated | Removed | Errors | Elapsed time |
±--------±------±----±--------±--------±-------±-------------+
| 0 | 0 | 0 | 0 | 0 | 2 | 00:00:00 |
±--------±------±----±--------±--------±-------±-------------+type or paste code here


Thanks for your help.
2

besides the user directories I can only see some appstore files in the data directory

data
├── admin
│   ├── cache
│   └── files
├── appdata_ocxzned7cl97
│   ├── appstore
│   ├── avatar
│   ├── js
│   ├── photos
│   ├── preview
│   ├── text
│   └── theming
├── files_external
│   └── rootcerts.crt
├── index.html
├── nextcloud.log
└── nextcloud.log.1

you should see all the files paths in a oc_filecache and oc_storages database table.

3

Ok, thanks for the info. How do I recreate these files??
Thanks

4

Just create such missing folders on your disk and set correct ownership

5

Ok still get this on sign in page:

Internal Server Error

The server encountered an internal error and was unable to complete your request.
Please contact the server administrator if this error reappears multiple times, please include the technical details below in your report.
More details can be found in the server log.

6

A snippet of the log, hopefully enough!

{"reqId":"i8s6OFAZb4tgrb9As8Y6","level":3,"time":"2025-01-07T17:44:21+00:00","remoteAddr":"10.19.64.144","user":"MothyTim","app":"core","method":"GET","url":"/login/selectchallenge?redirect_url=/favicon.ico","message":"Exception thrown: OCP\\Files\\GenericFileException","userAgent":"Mozilla/5.0 (X11; CrOS x86_64 14816.131.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36","version":"30.0.4.1","exception":{"Exception":"OCP\\Files\\GenericFileException","Message":"","Code":0,"Trace":[{"file":"/app/www/public/lib/private/Files/SimpleFS/SimpleFile.php","line":55,"function":"getContent","class":"OC\\Files\\Node\\File","type":"->"},{"file":"/app/www/public/lib/private/Template/JSCombiner.php","line":97,"function":"getContent","class":"OC\\Files\\SimpleFS\\SimpleFile","type":"->"},{"file":"/app/www/public/lib/private/Template/JSCombiner.php","line":72,"function":"isCached","class":"OC\\Template\\JSCombiner","type":"->"},{"file":"/app/www/public/lib/private/Template/JSResourceLocator.php","line":112,"function":"process","class":"OC\\Template\\JSCombiner","type":"->"},{"file":"/app/www/public/lib/private/Template/JSResourceLocator.php","line":71,"function":"cacheAndAppendCombineJsonIfExist","class":"OC\\Template\\JSResourceLocator","type":"->"},{"file":"/app/www/public/lib/private/Template/ResourceLocator.php","line":51,"function":"doFind","class":"OC\\Template\\JSResourceLocator","type":"->"},{"file":"/app/www/public/lib/private/TemplateLayout.php","line":385,"function":"find","class":"OC\\Template\\ResourceLocator","type":"->"},{"file":"/app/www/public/lib/private/TemplateLayout.php","line":208,"function":"findJavascriptFiles","class":"OC\\TemplateLayout","type":"::"},{"file":"/app/www/public/lib/private/legacy/OC_Template.php","line":119,"function":"__construct","class":"OC\\TemplateLayout","type":"->"},{"file":"/app/www/public/lib/private/Template/Base.php","line":113,"function":"fetchPage","class":"OC_Template","type":"->"},{"file":"/app/www/public/lib/private/legacy/OC_Template.php","line":296,"function":"printPage","class":"OC\\Template\\Base","type":"->"},{"file":"/app/www/public/index.php","line":89,"function":"printExceptionErrorPage","class":"OC_Template","type":"::"}],"File":"/app/www/public/lib/private/Files/Node/File.php","Line":35,"CustomMessage":"Exception thrown: OCP\\Files\\GenericFileException"}}
{"reqId":"nXWXk7r62hnjEFUh7Rc6","level":3,"time":"2025-01-09T17:06:55+00:00","remoteAddr":"10.19.64.144","user":"MothyTim","app":"PHP","method":"GET","url":"/login/selectchallenge?redirect_url=/apps/files/","message":"file_get_contents(/data/appdata_oc6esg1suq8v/js/core/merged-template-prepend.js.deps): Failed to open stream: No such file or directory at /app/www/public/lib/private/Files/Storage/Local.php#296","userAgent":"Mozilla/5.0 (X11; CrOS x86_64 14816.131.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36","version":"30.0.4.1","data":{"app":"PHP"}}
{"reqId":"nXWXk7r62hnjEFUh7Rc6","level":3,"time":"2025-01-09T17:06:55+00:00","remoteAddr":"10.19.64.144","user":"MothyTim","app":"index","method":"GET","url":"/login/selectchallenge?redirect_url=/apps/files/","message":"Exception thrown: OCP\\Files\\GenericFileException","userAgent":"Mozilla/5.0 (X11; CrOS x86_64 14816.131.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36","version":"30.0.4.1","exception":{"Exception":"OCP\\Files\\GenericFileException","Message":"","Code":0,"Trace":[{"file":"/app/www/public/lib/private/Files/SimpleFS/SimpleFile.php","line":55,"function":"getContent","class":"OC\\Files\\Node\\File","type":"->"},{"file":"/app/www/public/lib/private/Template/JSCombiner.php","line":97,"function":"getContent","class":"OC\\Files\\SimpleFS\\SimpleFile","type":"->"},{"file":"/app/www/public/lib/private/Template/JSCombiner.php","line":72,"function":"isCached","class":"OC\\Template\\JSCombiner","type":"->"},{"file":"/app/www/public/lib/private/Template/JSResourceLocator.php","line":112,"function":"process","class":"OC\\Template\\JSCombiner","type":"->"},{"file":"/app/www/public/lib/private/Template/JSResourceLocator.php","line":71,"function":"cacheAndAppendCombineJsonIfExist","class":"OC\\Template\\JSResourceLocator","type":"->"},{"file":"/app/www/public/lib/private/Template/ResourceLocator.php","line":51,"function":"doFind","class":"OC\\Template\\JSResourceLocator","type":"->"},{"file":"/app/www/public/lib/private/TemplateLayout.php","line":385,"function":"find","class":"OC\\Template\\ResourceLocator","type":"->"},{"file":"/app/www/public/lib/private/TemplateLayout.php","line":208,"function":"findJavascriptFiles","class":"OC\\TemplateLayout","type":"::"},{"file":"/app/www/public/lib/private/legacy/OC_Template.php","line":119,"function":"__construct","class":"OC\\TemplateLayout","type":"->"},{"file":"/app/www/public/lib/public/AppFramework/Http/TemplateResponse.php","line":189,"function":"fetchPage","class":"OC_Template","type":"->"},{"file":"/app/www/public/lib/private/AppFramework/Http/Dispatcher.php","line":159,"function":"render","class":"OCP\\AppFramework\\Http\\TemplateResponse","type":"->"},{"file":"/app/www/public/lib/private/AppFramework/App.php","line":161,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/app/www/public/lib/private/Route/Router.php","line":302,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/app/www/public/lib/base.php","line":1003,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/app/www/public/index.php","line":24,"function":"handleRequest","class":"OC","type":"::"}],"File":"/app/www/public/lib/private/Files/Node/File.php","Line":35,"message":"","exception":{},"CustomMessage":"Exception thrown: OCP\\Files\\GenericFileException"}}
{"reqId":"nXWXk7r62hnjEFUh7Rc6","level":3,"time":"2025-01-09T17:06:55+00:00","remoteAddr":"10.19.64.144","user":"MothyTim","app":"PHP","method":"GET","url":"/login/selectchallenge?redirect_url=/apps/files/","message":"file_get_contents(/data/appdata_oc6esg1suq8v/js/core/merged-template-prepend.js.deps): Failed to open stream: No such file or directory at /app/www/public/lib/private/Files/Storage/Local.php#296","userAgent":"Mozilla/5.0 (X11; CrOS x86_64 14816.131.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36","version":"30.0.4.1","data":{"app":"PHP"}}
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{"reqId":"nXWXk7r62hnjEFUh7Rc6","level":3,"time":"2025-01-09T17:06:55+00:00","remoteAddr":"10.19.64.144","user":"MothyTim","app":"core","method":"GET","url":"/login/selectchallenge?redirect_url=/apps/files/","message":"Exception thrown: OCP\\Files\\GenericFileException","userAgent":"Mozilla/5.0 (X11; CrOS x86_64 14816.131.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36","version":"30.0.4.1","exception":{"Exception":"OCP\\Files\\GenericFileException","Message":"","Code":0,"Trace":[{"file":"/app/www/public/lib/private/Files/SimpleFS/SimpleFile.php","line":55,"function":"getContent","class":"OC\\Files\\Node\\File","type":"->"},{"file":"/app/www/public/lib/private/Template/JSCombiner.php","line":97,"function":"getContent","class":"OC\\Files\\SimpleFS\\SimpleFile","type":"->"},{"file":"/app/www/public/lib/private/Template/JSCombiner.php","line":72,"function":"isCached","class":"OC\\Template\\JSCombiner","type":"->"},{"file":"/app/www/public/lib/private/Template/JSResourceLocator.php","line":112,"function":"process","class":"OC\\Template\\JSCombiner","type":"->"},{"file":"/app/www/public/lib/private/Template/JSResourceLocator.php","line":71,"function":"cacheAndAppendCombineJsonIfExist","class":"OC\\Template\\JSResourceLocator","type":"->"},{"file":"/app/www/public/lib/private/Template/ResourceLocator.php","line":51,"function":"doFind","class":"OC\\Template\\JSResourceLocator","type":"->"},{"file":"/app/www/public/lib/private/TemplateLayout.php","line":385,"function":"find","class":"OC\\Template\\ResourceLocator","type":"->"},{"file":"/app/www/public/lib/private/TemplateLayout.php","line":208,"function":"findJavascriptFiles","class":"OC\\TemplateLayout","type":"::"},{"file":"/app/www/public/lib/private/legacy/OC_Template.php","line":119,"function":"__construct","class":"OC\\TemplateLayout","type":"->"},{"file":"/app/www/public/lib/private/Template/Base.php","line":113,"function":"fetchPage","class":"OC_Template","type":"->"},{"file":"/app/www/public/lib/private/legacy/OC_Template.php","line":296,"function":"printPage","class":"OC\\Template\\Base","type":"->"},{"file":"/app/www/public/index.php","line":89,"function":"printExceptionErrorPage","class":"OC_Template","type":"::"}],"File":"/app/www/public/lib/private/Files/Node/File.php","Line":35,"CustomMessage":"Exception thrown: OCP\\Files\\GenericFileException"}}
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7

/app/www/src# occ files:scan --all
Starting scan for user 1 out of 2 (dannyleecooke@icloud.com)
Starting scan for user 2 out of 2 (MothyTim)
±--------±------±----±--------±--------±-------±-------------+
| Folders | Files | New | Updated | Removed | Errors | Elapsed time |
±--------±------±----±--------±--------±-------±-------------+
| 759 | 16164 | 0 | 0 | 0 | 0 | 00:00:22 |
±--------±------±----±--------±--------±-------±-------------+

8

The datadirectory also contents appdata. You can try creating /data/appdata_oc6esg1suq8v and see if that’s enough to get you going. I don’t know if it will be offhand though. It would not surprise if me there are other assumptions in the code.

9

Thanks, but no it didn’t work!

There must be a command that recreates these files?

10

yes, new installation will create all required files and folders… then you can try to fiddle the files survived from the past into the new system

2 Likes